The Top Shop

Do yourself a favor and find another company to conduct your business. I am a residential contractor and was interested in ordering cabinets for a project, with more projects in the pipeline. Getting any feedback from this company was impossible. When I did receive pricing, it was as generic as possible. Cabinets, Tax, Total. After nearly 2 weeks of trying to get an itemized breakdown, it was sent to me through a pathetic email, and as it turns out, he didn’t have all of the cabinets I needed in the quote. Clearly they are too busy to appreciate the business or the value in customer satisfaction. Your time is valuable. Spend it in a more productive way and spend your money elsewhere.

I used the top shop for quartz counter tops in our kitchen remodel. I thought, at first, they would be great. I provided a draft and plans for what we wanted asking for a radius on the island near the refrigerator. What I got was a perfect square. I got excuses, reasons for it and guarantees. I still have at rectangular island and they won’t return my calls. They haven’t given a solution, putting the onus on me to give a solution. I have called multiple times and now am being ignored. Save the time and look around, the time spent will be better.

I saw a one star review on here and wanted to correct it because I think it’s unfair.
Two major home improvement stores messed up a laminate order that set me 3 weeks behind on a project. Frustrated, I went to The Top Shop (aka American Cabinets). Not only did they have what I need — a vintage looking Wilsonart laminate sheet — they got it to me the next day by 10am, cut to my specs. I was thrilled. I will never mess with the big box stores again, as these guys got it right, were lighting fast, and only 10−15% more than the big box stores. Well worth the assurance and customer service. I have since ordered two 5×12 sheets of additional laminate from them and it is flawless.
I will say that they operate a little old school. I did try to call them with an order two months prior and nobody returned my call (to be fair, 0 out of 3 stores returned my calls). Like many contractor specialy shops, YOU NEED TO GO IN PERSON. And you should too … they have a huge showroom with tons of current samples. The big box stores were allowing me to custom order laminates that were no longer being made as of 2010. WTF? Can you believe that? Don’t waste your time, Top Shop rules. I won’t go anywhere else for my countertop laminate.