The Lodge at Aspen Grove Apartments

The remodels are poorly completed. There were a large number of issues when I moved in, some still unaddressed at my move out. The cheap appliances will fail, sometimes twice. Maintenance here is a joke, these guys don’t know anything about quality of work and take zero pride in what they do. Management has changed a lot in the 9 months of living there and each one them are extremely unprofessional and rude.
I was able to speak with a regional director from greystar and break my lease without penalty, however, I still had to wait 60 days. Save your money and energy as this complex is a piece of crap. Greystar acquired a dud with this. The place is falling apart from the old buildings to the crappie lots. Some improvements are happening but again, the quality of work and workers is subpar.

I love this place! The staff is so nice! Blerina has been a great help and the fitness center is really nice! The location is prime, right next to Colorado boulevard. I have never had a bad experience here! The reviews are only bad because of the simple fact that customers only leave reviews when they complain. Thank you guys!

High pressure sales tactics and flat out lies on their website about price. Listed: $ 920/​mo. Actual: $ 1050. «Community utilities» and «daily fluctuations in the website price». Of course. And $ 3/​mo for pest control.
Keep in mind that $ 3! I’ve had three separate insect infestations in 6 months living there. They brought in a second rate exterminator, and for 6 weeks I diligently emptied my kitchen and bathroom every thursday to let them work. And the roaches never went away. I was given 36 hours notice to do this the second time they called exterminators in. Since I have to work two jobs to pay for this place, I had to find two hours in an 18-​hour workday, or else I’d have been fined $ 120 for not cooperating with pest control. And I still have roaches.
Oh, and the leasing office promised me they were hiring better exterminators (since by this point I was already trying as hard as I could to break my lease), but since the exterminators leave their business cards every week when they leave, I know for a fact that the leasing office just lied to keep me there. They had the nerve to offer me more expensive and smaller apartments in their other buildings to keep me around. «We only have 2 complaints in this other building!»
Oh, and maggots. I awoke one morning to find maggots covering my kitchen and bathroom floor, spilling out of an empty kitchen cupboard. The leasing office sent maintenance, who scooped up a handful and said «good luck!». Needless to say, after taking a day off of work to deal with the maggots, I had flies in my apartment for weeks. No follow-​up from the leasing office, and my request for another round of pest control went ignored.
Appliances are awful. Dishwasher completely ineffective. Laundry machines have never worked reliably. When I complained, the leasing office told me to rally my building together to all call the manufacturer to come and service their broken washers and dryers. Completely unacceptable, lazy, slumlord behavior.
The website is horrendous. Frequent login and payment problems. Your bill will come in two parts on different days. And if there’s any problem or delay, your fault or not, you will have to go to the leasing office and hand them a cashier’s check (personal checks aren’t accepted! why should they trust you?)
So after six months I wanted out. Breaking the lease cost two full months rent upfront, and they wont let you leave for another 60 days, during which you must also pay rent. $ 4000 to get out of their infested, cheap apartments.

ROACHES!!!
Sprinklers go off every single day, and you pay the water bill.
Hoarding neighbors trash on the balcony and management does nothing about it… which with a roach infestation you would think it might be a priority?
Great dog park, but neighbors don’t clean up their dog poop so really makes it a time bomb.
Yet another new management company coming n saying it will be improved…
Secured building? Umm, no. Every month or so someone in the building will break the latch on the side door so anyone can enter.
What would make this place better? Management listening to the tenants and making those improvements verses a jungle gym for dogs

It shouldn’t be surprising that after years and years of bad reviews, the only somewhat positive ones are within a couple months of a new management company taking over.
Listen, I lived here for 4 years. The place is a dump. Plumbing is old and needs a hugely expensive repair (last manager said at a 500k cost), so the water and heat just gets turned off often while they do temporary fixes. You’re lucky if you don’t have roaches in your unit. You’re even luckier if there aren’t crackheads living next door to you.
The balconies are big. That’s about the only positive I can say. With probably 5 – 6 new managers during the years I lived there, none made any significant improvements. It may be cheap relative to the rest of Denver, but that cheapness comes at a cost. Avoid.
NOTE: READ THE «not recommended» Unilocal REVIEWS. They’re very accurate.

The Lodge At Aspen Grove was run by a terrible management company call AMC, then Greystar took over… Greystar was supposed to be a lot better but let me tell you how they operate.
I spent 9 hours cleaning my apartment after they told me that if it was clean enough I wouldn’t be charged a cleaning fee. Turns out, no matter how clean you get it, there will at least be a $ 65 fee so a professional can clean it. I have been in the military for 8 years, I doubt any professional janitor had much on me and when I asked which areas need $ 65 worth of cleaning of course they had no answer. Beyond that they also charged me for painting which they told me, to my face, was considered «wear & tear» and that all apartments got touched up with paint before new tenants — they told me that this would not be my obligation. Finally, they charged me a $ 85 Carpet cleaning fee… which sounds normal right? That’s about what it should cost to have 690 sqft shampooed… but that thing is, they never actually had the cleaning done. YET, they charged me for it. I only know this because I returned to the property to get my mail a few weeks after I moved out and bumped into «Joe the maintenance guy.» Joe told me that they were replacing the carpet in my old apartment AT THAT VERY MOMENT.
So I called Greystar and they looked into it, sure enough no carpet cleaning had taken place. I would have never known had Joe not informed me of the new carpet and would have made nearly a $ 100 donation to TLAAG for no reason. When I told Greystar I expected some kind of concession or at least an apology… but I received neither. They actually took so long figuring it out that my account was locked and I was forced to pay past the due date because I couldn’t use the online payment option (thanks to them). They made no effort to make me feel like TLAAG DIDN’T try to defraud me or ISN’T incompetent to a point where ex-​tenants are being charged for services that are not actually occurring. Greystar was underwhelmed by it and acted as if the mere acknowledgement of the mistake was enough. It isn’t. They nickle and dime you there and provide slow maintenance and repair. The builds had bedbugs in them even though I was promised they did not. They then tried to make me pay for the laundry I had to do thanks to the bedbugs sprayer, but I stayed on them and they eventually paid for my laundry and detergent. I still had to put in the man-​hours of washing everything I own though…
The pool is small and crowded, the indoor pool isn’t too bad — not much for aesthetics… The dog owners are lazy and let their dogs poop all over the walking areas. As far as I know the management never made any attempt to prevent that either.
The prices are ok but they’re on the way up… there are some better and cheaper apartments in that area and I highly recommend you avoid TLAAG. Read the other reviews… don’t do what I did and ignore all of the bad press — it is as bad as I and everyone else says. Look elsewhere.

I am a current residence and I am excited for the new property management company Greystar. The previous negative reviews were from the atrocious management by AMC LLC. So long, you will not be missed.
Greystar took over the property a little over a month ago and it shows. Speaking with the new manager and the rest of the staff is a breath of fresh air.
I was going to post a 1 star rating when I moved out before the new property managers took over. They immediately bring the standard up to 3 stars. Given time, I hope they can prove they are worth a higher rating for me to update when I move.
As for comments about pests; roaches, mice, etc. I have lived in 2 separate buildings and have yet to experience those issues. To be honest, the previous management company brought some really trashy tenants in. Bad tenants bring pests that they share with their neighbors. Perhaps Greystar will keep the Aurora caliber types at bay.
One of the greatest features of the property besides location, would be the lush green open spaces and dog park.
Plan on living here; Cherry, Dahlia, Holly and other side streets will save you time.

Probably the worst apartment complex in Denver. Management needs a few lessons in customer service. Maintenance does the bare minimum. If you’re unkempt and trashy, this place is perfect for you! And no need to bring your pets, because the cockroaches here are free… And abundant! Here’s what our building looks like at the moment… Newspaper everywhere and birthday cake scattered throughout the halls. I guess our 4 attempts at contacting the «office» about this failed. Typical.

Unless you like to live with roaches and mice this isn’t for you. The leasing office is inconsiderate and completely willing to screw you over at any cost. The maintenance guys are nice and that’s ALL! I’ve already heard horror stories from neighbors, I wish I would have read the reviews before hand! Please save yourself the headache! Not worth a star in my opinion!

Absolutely horrific.
1. Rude staff
2. Completely inflexible (we are military, ran into financial trouble due to the army’s accounting error, and found Aspen grove couldn’t wait to tell service members to eat a turd)
3. Apartments/​facilities/​grounds are appalling. I would be embarrassed to bring friends or family here.
4. I am convinced aspen grove makes more money from broken contracts than from rent.

THIS PLACE IS HORRIBLE! IF YOU GO THERE, RUN AWAY FAST.
Spent one miseable year there. No one is truthful. NO one listens to complaints about bugs, smoke, dogs barking etc. Paid our dues and moved at the end of lease. Screwed with end of lease amount due. Never receive notices they say they sent. Paid all there money just to shut them up and make the hiorrible nighmare go away.
One year past. No word from them. Now a collection bill, THe same EXACT amount they screwed me over and forced me to pay. I have my receipt, canceled chaeck and bank statement. But now I have to fight with a collection agency to prove I made the payment and then go try and clear my credit for non payment of a bill I paid in full at time of lease termination. This is the most incrediable most rude and unorganised compamy I have ever ever dealt with. THey REFUSE to treat people with respect.
If you have a choice DO NOT MOVE IN. If you are moving out, (highly recommeded) Keep ALL RECOREDS. They will come back and haunt you. Aspren LOdge is by far hands down the WORST experience we have ever had in the entire state of colorado.

I didn’t want to be the 1^st to review this place… and I’m not, by a month. I’ve lived here 2 ½ years and was going to wait till after I’d moved to review this place, but since I’m on a roll today…
My final and extremely fair words on this place are: You can do better. You can do better as a renter, and the management can do better than they’ve done on the upkeep of this place and the tenants. It’s not the *worst* place in the world… but it’s not quite average, either.
Rent: Since Jan 2011, the rent for a 654 sq ft (including one of the best features about it, a spacious balcony you can use as storage) has climbed from $ 625 to $ 800/​mo. The rent «bumps» have been 9−11%/yr. I’d love to say I was getting cost of living increases of 9−11% a year, but I’m not. That’s 25% in 2 ½ years. For living in, I’m sorry, a glorified shoebox, that’s too much. It might have been slightly more tolerable if everything had been kept up to spec, but it was not.
A/​C: At least in building A (1^st 5-​story to the north), every year from 2011 on, there has been a «problem» with the A/​C coming on when it is scheduled to. Lodge was built in the 70s and has a dual boiler system: you either get heat or A/​C, but not the choice of both. The A/​C is supposed to turn on in May. Every May, there is either a problem with the compressor not working, or the system leaked out all the refrigerant, or excuse after excuse after excuse. Management, after taking bids for 4 weeks to see who could get the job done cheapest (not best/​most thoroughly), finally ponied up the money for a new «chiller» in Bldg A. (You can bet the costs will be passed along to the residents.) For a «new» piece of equipment, I can say the air in my place is merely the warmer version of «cool» — better than being outside in 90, but not truly cool.
Bugs: I really want to be fair about this. Most older complexes will have bug issues; most larger buildings will have bug issues — the Lodge is both. I have noticed very few issues the last 3 months, startlingly — *however*, over the last 2 ½ years, I have had waves of roaches appear and disappear for a few weeks at a time. I’ve cleared out my kitchen. I’ve had them spray. I’ve enhanced THEIR treatments with sprinkling diatomaceous earth around the fridge, floorboards near the fridge and sink, and the top of the sink area — the only reason I think it’s been as ok as it has been. I’m truly pleasantly surprised I haven’t seen any significant roach issue in some time, but I think it’s only a matter of time in this building — historically, it’s happened before and it’ll happen again.
Then there was the Great Bedbug War in my place in 2012. And make no mistake — it was not a single battle; it was a *war*. The cause was very likely (will never know for sure) a mentally unstable former neighbor who brought in stuff infested with bedbugs… which then crawled into the wallspace between her place and mine, formed a nest, and then invaded my bedroom. Trust me – that is 1 war you never want to fight, and will forever be paranoid about after if it happens to you. I was lucky and «won» — but only after about 7 visits from sprayers every 2 weeks, and having to strip my bedroom clean each time. Between that and the prepping in kitchen for roach spraying, I’ve lost a few days merely moving things back and forth to the balcony.
I am not gonna penalize for things like the roof letting flooding in the S half of the building in 2012 and destroying people’s stuff/​stinking the place up, the semi-​frequent dank smell of chronic you can smell coming off the elevators, or the aggravating handful of f-​wads who can’t control their dogs and so leave them out on the balcony all night to bark and go berserk every time something drives by or some person walks by. That’s not Lodge’s fault — there are a-​hole tenants everywhere. *shrug*
I have had stuff stolen out of the washer (amazingly, freaking Dr Scholl’s orthotics out of some tennis shoes I had washed) once and that was enough for me to take my wash elsewhere. Have never used the fireplace. Appliances like microwave, dishwasher and sink/​disposal seem to work well enough, and outside of random odd smells from the shower water from time to time, everything is ok with the bathrooms.
The location is very convenient, 7 blocks off S Colorado, 1 block off E Mississippi, on 2 – 3 bus lines, close to light rail, lots of fast food and a few classy eateries nearby, fairly close groceries, movie theater, health clubs and so on. They do have a fitness room here which you can pay to get an access card to; some people bring their dogs in which is forbidden but it happens anyways — and one of the worst elliptical machines in existence, no joke. The weights machines are ok though. Also a pool here too.
There’s no single factor here that’s horrible, but all together the minor/​moderate issues have added up to make me lhink I can get more for my money elsewhere — and I have.

HORRIBLE!!! I wish I’d listened to all the bad reviews I read before moving in here. I moved in here to save $$ and when my lease was up for renewal they wanted to increase my monthly rent by $ 125 a month and when I called to negotiate because I have NEVER paid my rent late they simply said NOPE. That was enough for me to realize that living with roaches, dogs barking all the time, smelling hallways and elevators, broken laundry machines, and worst of all that I was too embarrassed to ever have company over made me want to move. The leasing office manager does nothing but sit in her office with a pouty look on her face.