The Home Depot

Lazy stupid sales people. Bought washer and dryer, told them we wanted to stack them and to include everything we would need to do that. Day of delivery, they don’t have the stacking kit, so they leave the washer and dryer in garage and had to wait a whole week to have them come back to install. Garbage store that works with even worse contractors. Avoid this store for delivery purchases!

Home Depot in general, not just this store… Fraud protection on their cards lacks true protection. When you report your card lost/​stolen in March when you see charges you did not incurr… Anything after that is fraud! To be told in June I received a benefit from those transactions is nothing short of bullshit!
If Home Depot cannot understand a customer that always pays their bills would not falsely say” this charge is mine and I paid it vs this charge is not mine and I don’t have my card” … Home Depot will lose all my business to Lowes!

Went in Saturday around 4 o’clock to look at carpet. Stood in the carpet section for 30 min and was never approached for help, explained pricing, or even just said hi to. When I went to look for help in found someone 6 rows away and they told me they would send someone. I waited 10 min no one showed up. Went to the front and was told that they were understaffed today and they would send some one when they could I walked back waited 5 more min then left … no help in a department were I’m willing to spend thousands of dollars???

Home Depot, you need more than one cashier open at 12:30pm. Yes I could check myself out in the express lane behind everyone else that is slow in 10 minutes or… You can staff your store properly. Including the paint department that is never staffed correctly. Poo poo. Also if your looking for cheap mini blinds head to Lowes… Or expect to pay 2−3x the cost at HD.

We had driven 20 minutes to pick up a portable air conditioner we were told this store carried.
Upon arrival they could not locate said air conditioner.
A kindly associate, whose name I can’t remember (slim, glasses, with beautiful gray hair) helped us with another a/​c and even made it more affordable for the inconvenience.
We are elated and appreciate Home Depot for helping us endure this weather!

I wanted to buy a sander and wasn’t sure which one. No one was around to help so I asked a cashier to call someone. 5 minutes later called again. And repeat. Finally I saw someone, he looked at me (clearly needing help) and walked into the back offices. I walked out rejected and angry. Went to Lowes and someone was practically waiting at the door to help me. In and out in 10.

Went Saturday afternoon to buy a weedeater, some Keys, a couple of area rugs, a large heavy duty garbage can and a flexible drain pipe extension for a down spout. Thankfully I started with the drain pipe and saved time. I asked two or three individuals for assistance and two stated they knew nothing about the drain pipes for the gutter system. The third individual, a young man with a beard and wearing a stocking cap had trouble keeping his pants up as they were half way down his butt. I explained to him quite clearly I wanted a white extension approximately six to eight feet in length by about 3−4″ in diameter to add to our down spout. Without saying much and constantly being on the phone he dragged me all the way across the store to the garden center and pointed to large black plastic pipe about six inches in diameter by about 10 feet in length. He wandered off still on the phone. Since his customer service skills were so sorely lacking I saved about an hour and bought nothing. I went Sunday to Lowes and not only got great service but bought everything I was looking to purchase at home depot plus I received a great deal on an 18 cubic foot stand up freezer with free delivery. Home Depot may be closer to where I live but from now on I will drive the other mile to Lowes where I know the staff is obviously trained in how to be respectful and to listen to a customer. H.D. you can kiss my $ 1,100. On ¹⁰⁄₀₉ went into this home depot again because a co-​worker/​friend stated they needed some paint tape and other items. I needed at least six if not eight (5 gallon) buckets with lids for a very large painting job. I could not once again find lids for the buckets. When I went to the register with my co-​worker and asked about the lids I was told by the cashier that management wants you to wander the store and buy other items that’s why they do not stock the lids with the buckets. What a shitty way to do business. Your management style is garbage!

Purchase it online, then pick it up in store. Very Little wait. You are in and you are out. I never had a problem finding a tool or a screw or employees when im lost.

I’ve had a good experience here the few times I’ve come in, always been greeted by someone. Even just walking through the aisles they are so friendly to say «hello» or «how are you».

Always been a handy man and this place without a doubt is the first place to get things finished. Never gave I came to this site and been let down.

Only one cash register open in all store at 1pm.
People baying big or a lot and not able to go to self checkout.
Just waist of time. Try to avoid this store.

I need lumber for a project so I went here, told the guys what I wanted and they showed me what I needed. He cut the wood to the size I requested on the machine at the back of the store and even recommend some screws for the project.

Disappointing service with our blinds.
We came in needing some assistance to get new blinds for our home. The blinds we needed were quite specific and needed to be the kind to fit the windows of a vaulted ceiling. The associate told us that they could do any kinds of blinds. We trusted him, looked at our options, and paid them a deposit to have a team measure the windows in our home. The team came over and told us we needed a very long cord to continue with the installment. A week later, we received a call from an associate telling us they could not proceed with this install because they do not do these kinds of blinds. The associate told us, «For these blinds to work, you will need to keep them closed or open… or climb on a ladder to open or close them.»
In other words we had to accommodate their needs, not ours. So we told them we just wanted our money back, and now they are giving us the run around, telling us somebody would call us regarding this matter. NO ONE has called us!
What kind of business promises customers they would do any blinds, gets people’s money to accommodate The Home Depot’s needs?! For a well established and popular store, this experience has been very disappointing. If I could I would give this store a zero rating.

We rented a much needed tool for our project and I although the staff that assisted us was extremely friendly, the rental fees are down right confusing. After asking a few questions about the rental fees, we were advised we needed to put down a $ 100 dep and pay the rental rate (either $~40/​4hrs or the daily fee of ~$ 65/​day) when we returned the tool. We advised we would more than likely need the tool for 2 days and he advised to return it around the same time we rented it the day it was due.
Well, what was not advised was that you don’t get your deposit back, rather they apply it towards your final balance due, and IF you do not bring the tool back at the same time you rented it, you WILL be charged either the full 4hr rate or if you go over the 4hr rate (we did by 53min), you WILL be charged the FULL DAY RATE.
Lesson learned — I should have asked more questions like I usually do. DOH.
Therefore, if you rent a tool from HD, get it back back before the 4hr marker or you will be charged full day regardless. And if you plan on having it a full day, return it the following day at or before it’s due or you will be charged a full day + 4hr rate.
.

It’s hard to find help here, but when you do, you should hope that it’s Larry. This is the most helpful Home Depot employee I have ever dealt with, and I honestly asked him where something was and talked to him for a total of 2 minutes. In that 2 minutes he proved to be very knowledgeable about stuff that wasn’t even in his department. He was so kind, and even said, «have a great day» to us before we went on our way. This guy should be a training mentor at this store.
Other than Larry, we haven’t found many great helpers. While looking at swamp coolers we were very purposefully ignored by 3 workers who were having a little conversation of their own by the key making machine, and they ignored us completely even after they split up.
Decent location, lots of stuff. No customer service.

holy incompetence. Went to RENT tools, and the men working there were super unhelpful and then just told me to go to harbor freight to buy it… They seemed to completely fail to grasp the fact I was at home depot trying to rent a drill for a reason. You guys suck.

The Home Depot has an overly aggressive policy concerning the greeting of customers. I don’t mind a friendly, «Hello let me know if I can help you», but to interrupt me as I am reading a label or while I am on the phone is just rude. How many times I have returned to my building project only to discover I didn’t purchase all the supplies I needed, or I purchased the wrong supplies not enough or too much of the supply, because I was repeatedly harassed by the staff.
To make things worse the shelves are often disorganized, product scattered in the wrong places, if the staff spent less time harassing guests and more time organizing the shelves and tidying up the products into their proper locations maybe guests wouldn’t need so much help finding things.
In all if I want a better experience and less harassment I prefer to shop at the other big box home improvement store.

Home depot is a home owner’s paradise. Lots of workers ready to help here. Star off because I find the layout of this particular store a bit confusing. Still, way better than Lowes.

We bought a foreclosure close by a few years ago, so we go here a LOT. Lately, they haven’t had as helpful staff or the supplies we’ve needed (don’t ask me what they are, the hubby’s in charge of that area), so we’ve ended up going to Lowe’s. Lowe’s also seems to have their act together a bit more when it comes to building permits. When you have one, you don’t pay all of the sales tax, but it’s different from being completely tax-​exempt. Every time we go to buy supplies at HD, they act like it’s the first time they’ve ever heard of such a thing.
I do like their outdoor garden area and their plants have always been great.

I for some reason have a hard time finding someone who knows what they are talking about. It seems only to be this location, and I’m not a hard sale. I’ve been coming here on and off for several years and it just doesn’t seem to change much. Good luck!