Room & Board

I recently moved into a new home and my major purchases came from Room and Board, my new king sized bed frame/​mattress and my new couch. I cannot tell you enough how happy I am with these items. The bed is perfect and the mattress is so comfortable and well made. The couch couldn’t have been a more ideal set up for my new living room and, again, it’s construction is really well done. The other part about this store that I very much appreciated was their customer service. They were communicative about the arrival of my items, helpful in store, and the delivery guys were very nice and respectful of my home. I look forward to more room and board items in my home!

Great selection, great quality, great customer service.
So grateful that there is Room and Board in Denver.

This place is awesome.
Before you go in I would suggest calling and setting an appointment.
We worked with Aaron R. He was fantastic. Incredibly knowledgable, friendly, and provided exceptional service.
This store has always impressed me and working with a great sales person just made it all the better. Was really pleased to learn that the sales team is not on commission. No high pressure sales here.
We were very pleased to learn how many items can be customized and made to order. Having that option for semi-​custom furniture at reasonable prices is awesome!
This store has two levels and a really great selection of furniture and accessories.
The ordering process is very streamlined.
You should check out what they have to offer before shopping anywhere else.
The staff really is great, they do get busy so just call ahead and make it easy on yourself.
I would go out of my way to work with Aaron again. He’s stellar!

I was visiting In Ann Arbor over Memorial Day weekend and while browsing in a nice furniture store there, I saw the office chair of my dreams. All mesh seating and back area and scaled to my rather small frame. I had been looking for a few years for something like this. Since I obviously could not bring it home on the plane, I needed to find a local source, especially to try it out again to be sure it was just what I needed to justify the price.
The store in Ann Arbor gave me all the particulars and I found that the only place in the Denver/​Boulder metro area to see it again was at Room and Board. Since we had an appointment in Denver one morning last week, we trekked over to this Room and Board. What a gorgeous store with gorgeous merchandise. The sales person approached us immediately and took us directly to the chair which saved us a lot of time on such a specific request. I did determine that it was indeed the perfect chair for me.
They do not stock this merchandise in Denver though and since it was a small boxable item, I was told to order on the Room and Board website, which gives free delivery to my home in Boulder by UPS. I was pleasantly surprised when I went home to order it that it was on sale and I saved $ 100 and it came in 4 days!
I am writing this review sitting comfortably it in. Can’t do better than that.

If there was one place I wish was larger it would be Room & Board. My dream is coming true, with all the new construction in Cherry Creek, Room & Board is increasing in size as well.
Customer service is always top notch and I’m never left with an unanswered question. I have my eye on a gorgeous leather sectional that keeps me coming back. They offer a variety of sofa’s, chairs, bar stools, coffee tables, end tables, bedroom sets and other decorative items for the home. I enjoy perusing the store and seeing what style I’m drawn to most. I’m going to keep an eye on future sales to get the best deal I can on that leather sectional, after all I still like a good deal. Prices are somewhat high but quality never has a limit.
Cherry Creek parking is at a premium and Room & Board offers a private lot. You need to ask for a coin before you leave to get out of the parking lot. It’s a nice bonus to have convenient parking while furniture shopping.

The delivery service is amazing. They show up on time and ensure «out with the old and in with the new».
The prices are a little on the high side but every piece of furniture I have from here have gotten at least one compliment.
Do your research online, take measurements, And meet with a salesman. Be sure to allow for 6 weeks of delivery!

Excellent modern and contemporary furniture. Superb quality. Myriad custom options.
Fabulous sales help from Kristy Melodia for over 15 years. Suggest great design ideas. Never pushy. Patient. A huge asset to R&B.
The best delivery crew: They deliver at the stated time; they unpack it, they set it up in your house, they adjust things. And, very friendly. R&B has their own inhouse delivery crew and it shows.
Always feel welcome in the store.
And, yes, IKEA is less expensive. But, you don’t feel like a rat in a maze when you shop at R&B.

Felt like we were bothering the salespeople when we arrived 20 minutes prior to closing. Was told not to feel rushed but «we do have families too». Wasn’t planning on staying long.

I have been disappointed with R&B Cherry Creek. My partners and I decided to furnish our Broomfield office with R&B furniture. Staff in the Cherry Creek store were very pleasant to work with. We ordered over $ 20K of basic office furniture in May 2012. Every item that was a standard in stock item was delivered within a month on time and according to the order. Every custom ordered piece of furniture has been incorrect. I have sent back two desk returns. Three months after our initial order I have been told the replacement will be another six weeks. R&B’s fulfillment database is feable and their supplier relationships are weak. At the end of the day they do not care if you are happy with their products and service. We are done doing business with R&B.

My experience with Room and Board have been positive thus far in our short relationship. We met when I moved to Denver 8 months ago and needed some new furniture for a guest bedroom. I like that R & B is more than just a pretty face with modern style. My pieces function nicely, and are well built in the USA. R & B is a good communicator, which is sometimes hard to find these days. They let me know when my pieces would be arriving and did a followup call after delivery to ensure everything was delivered and received in proper condition, which it was. I have been back to purchase an accent table and found R & B just as helpful as the first time around. Make no mistake, this is not an exclusive relationship. I am the Duchess of Design Within Reach, after all!

Furniture delivered last week. Delivery men were efficient and very friendly. The furniture is top notch. We bought some other pieces from CB2– those are being returned and replaced with more Room and Board furniture.
Very happy with quality.
Went to R&B again to choose more furniture this weekend and it just takes too long to get any help there. Once you do– the service is great. Sales needs to be more attentive when you enter the store. Hence the 4 out of 5 stars. It would be so much nicer to be acknowledged once you enter, instead of searching for help.

Beautiful hardwood furniture that is made in America (not China). Sometimes it takes awhile to get your stuff, but i’m willing to wait for high quality. And yeah it’s a little expensive, but i’m tired of buying cheap crap that only lasts a year (if you’re lucky). The sales associates are very helpful (especially Amy!), who spend time helping you design your space, match pieces, and find outdated fabrics in the warehouse when you need another chair to match the set you bought last year (true story!). Amy also wrangled delivery of a terrific Reese sectional in 6 days (after Mod Livin’ botched our order over 10 loooong weeks … see my 1-​star review of Mod Livin’ elsewhere on Unilocal). R&B’s delivery guys are very careful and do set-​up well. I wish some of their stuff was smaller (for these little houses we have in Denver), sorta like a CB2 off-​shoot of Crate & Barrel. But R&B will always get my business!

Ordered four Radius leather counter stools and paid for delivery. All items were delivered fully assembled and ready to go. Delivery guys showed up on time (actually at the beginning of the two hour window) and were friendly and professional. The stools were very reasonably priced and are incredibly well made and comfortable. Kudos to R&B for another great experience.

I purchased approximately $ 8K in furniture in Summer 2006 from Room & Board in Cherry Creek. I had a wonderful experience shopping and selecting my pieces — a smiling associate helped me from the moment I walked through the door until I walked out with a receipt & a slightly abused credit card.
Unfortunately, that’s about the end of the good experience. I paid for delivery, as most of my furniture was not in stock. The store called back, and scheduled me for an 8-​hour block on a weekday — the delivery would take place sometime that day. No, they would not be more specific, no, they could not call in advance, and yes, if that meant I had to stay home from work in order to meet them, then that’s what I would have to do. Delivery wasn’t cheap, mind you. This reminds me of dealing with someone like Comcast, where a nameless, faceless BORG schedules your installation. But at least with Comcast you only get a 4-​hour block.
I argued a bit and did end up winning a slightly shorter window for delivery. +1 for the staff who brought the items: wonderful, as I recall. In addition, most of the furniture has been a great investment, except for the two $ 250 leather counter stools I purchased.
This things failed completely after 3.5 years of use. Not due to normal wear (they are otherwise flawless), but due to a bad design that both a R&B associate AND the manufacturer acknowledge. After a hell of a lot of arguing including intervention by their corporate office, I can now receive up to 80% credit toward a more expensive item. That’s not nothing, but it’s certainly not standing behind your products.
Room & Board, you seem to position yourself as this nice middle of the road company — not designer prices, but high quality & great for the mobile professional Denver is crawling with. But you know what? If I want to buy a piece of junk that breaks in under 4 years, I’ll save some time & money & get it from AFW.
The kicker, though? While we all know AFW will cost me ²⁄₃ less, when it breaks after 3.5 years they’ll actually stand behind it!
*** All of the above listed issues are documented with emails to/​from Room & Board & the product manufacturer.

Love everything in here, and the fact it is made in USA. After visiting many furniture stores around town recently, It was clear to me Room and Board has a very strong and consistent design vision, executed really well. My recent purchase: three steel picture frames. Cool? Definitely.

Their furniture is nice and reasonably priced for what you are getting, but I have found their service to be very off-​putting.
Even when the store was very quiet, it was hard to get a salesperson.
For a reputable and accessible furniture store I found their service to be very lazy and disinterested. Come on, if you work in the service industry it’s not that hard to pretend to be happy and useful!
Though I don’t plan on buying more furniture from them, but if I did I would see and tryout the furniture there and buy it online — I don’t have the time or patience to deal with their poor attitude.

Oh, Room & Board … if I won the lottery, I would buy more stuff in your store than can even fit into my home. If I didn’t love my home so much, I would buy a new home just to fit all of the furniture I bought from your store. For now, I am so much more than happy with the coolest couch ever (turquoise blue velvet, picked the material myself) and the most rockin’ rocking chair known to man. Who even knew someone made a rocking chair this awesome? Lucky for me, Room & Board knew. I also selected the material for our rocking chair, which turned out fabulously.
The furniture selection is high quality, very modern and affordable in a «paying more than you have ever paid before» way (aka, NOT DWR prices) and the material selection (huge!) lets you custom design a piece to fit your style. This is not your mama’s furniture store. Go big or go home!
P. S. 4 stars because it is a little pricey. The couches and chairs are worth it, but the costs for bedroom furniture seem a little over the top. We went with another store for those pieces.

I was a huge fan of Room & Board when I lived in Chicago, hence, my bedroom collection. The Denver store has to be one of the smallest locations, but it packs a punch in the space allotted. This is the closest location to Kansas City, where I now live.
The customer service was outstanding, plenty of large size swatches and the salesperson put a tentative order in the computer so it would be ready when i was ready to buy. Although the online site is great, it really makes a difference to get a feel for the scale and comfort of certain items.
Great!

Why is this the coolest furniture in Denver next to IKEA? Don’t get all excited, there is no IKEA in Denver, but I like to pretend that there is and think that I am just too busy to make it to IKEA. Room and Board is a great way to really make you realize how much money you don’t make at your job, but you could make if you got a new one.
The furniture makes you say, «I really want this» more than you have ever said about a man or a women. Their couches and tables, their chairs and beds, I wish my entire house was designed by this place. Instead I search Craigslist for used R&B goodies, that are still too expensive as second-​hand for me to afford, but fun gems to find.
Located in Cherry Creek, there are not that many Room and Boards in general, so having one in Denver makes me put me put my nose up to IKEA for not having a store here because we are not on a coast… Not on a coast yet IKEA, YET. Global Warming is in action and soon enough, my Highlands home just might be some prime waterfront property…
Anyway, the staff are not snobby and once I even sat on a show couch and put my feet up with my shoes on… Right in front of the saleswomen! I know! I felt so scandalous too… But she just smiled as I giggled at the excitement of being on a nice couch that didn’t collapse when I sat really hard on it.
There is a sale room in the back, where the most random things are on sale, like bedding, frames, randomly shaped couches and frames… Fun to look, but sale doesn’t mean almost affordable… so back off!
* Star one is for great modern furniture that would fit perfectly in my quarter-​life-​crises that I am having right now
** Just browsing star two is for friendly sales staff who don’t hassle you too much
*** I wish my room looked like this star three is for great room layouts, which remind you how much you suck at designing
**** Stairs glorious stairs star four is for fun stairs that don’t intimidate me, but invite me to come down and see what sits beneath… So hypnotic

I really love the furniture in this store. I’ve tried to get a job there as a furniture model (you know, making the beds look that much more comfy by having someone asleep in them) but they weren’t interested. Clearly they don’t have a very forward-​thinking marketing team.
Their furniture is sleek, clean-​lined, modern, fun and functional. Their prices are generally pretty expensive… I believe in spending 100% of the money on a quality item that will last rather than spending 50% of the money on a piece that will fall apart and look shabby within a year or two… so my house is still only partly furnished.
I had to take away a star for taking 4 months to get me my bar stools, and not keeping me updated on the later and later ETA. We finally got a call from a customer service manager who cared about our business; she apologized profusely for the bad experience and gave us free delivery and 10% off our order. That was nice and made me feel better, so I’ll probably give them a second chance next time I have money to burn on furniture. Maybe they can earn that 5^th star back. =)