Roger D Nishimura, DDS – Aspen Dental

I had been going to this office for about a year and a half, until I realized they were sneaking in additional services that were not relevant to my visits. I was an out of network patient which, with their unethical antics, left me paying over $ 200 on the last cleaning because they added very unnecessary X-​rays that they already had. I would not recommend them solely because they are unethical

Update, March 2013:
Last Friday, after experiencing agonizing pain around the tooth that Dr. Nishimura put a new crown on last May (2012), I went to my new dentist for an emergency visit. The gums around the tooth were so swollen I thought they were going to burst. Yes, severe abscess. An hour later, the tooth had been extracted.
My dentist said they had never seen a crown done the way this one was — my own tooth was essentially a crater, with a gaping hole in the middle. I was told this was the worst infection the dentist had seen in a while, and I should NOT have lost this tooth. Basically, the crown and tooth were incorrectly prepared, and it was inevitable that an infection would set in.
Needless to say I’ve retained an attorney.

I hate going to the dentist in general, but after finding about this place from the 5280 magazine, I don’t dread it nearly as much as before. All employees are extremely polite and they all work together professionally. If you’re into the nice fancy features, such as digital tvs in each room, bright lights, welcoming environment, then this is the place to be! Besides the little luxuries, I honestly keep going back because of the great service and because they do a great job at what they do. I love my dental hygienist! I know that I only see her every 6 months, but she’s got a great personality and makes sure that I feel comfortable throughout the visit.
I highly recommend this business!

Dr. Nishimura’s office has one of the nicest décor for a dentist’s office. With those Japanese panels and sliding doors and small flat-​screen TV’s, this office was initially appealing. I have been going to this dental office for couple years, but during each visit, there is always something that rubs me the wrong way.
First visit: I was doubled-​booked. After waiting 45 minutes alone at my dental chair, the hygienist told me that he did not have time to see me and that I have to re-​schedule. I explained that I work graveyard shifts and am not able to make any another time, he replied, «Fine, but since I am in a hurry, it won’t be a thorough cleaning.» This is not what I wanted to hear after bearing through 45 minutes of the annoying opinionated ladies on The View. (Well, it was that, or the annoying opinionated Judge Hatchett.) To be fair, I won’t take off any stars for the lack of good TV during regular business hours.
Second visit: I was reprimanded on my recent sparse flossing. I already know I am not a flossing Nazi. Telling someone they don’t floss enough at a dentist’s office is like telling someone they are FAT at a doctor’s office i.e. I am pretty sure they already know!
Third visit: They were trying to sell me their electronic toothbrush. They claim that there is no mark-​up, but it cost $ 129 for one. After my visit, I bought two of them for $ 79 at Costco.
Fourth visit: They told me I need annual X-​rays. I told them there is no indication for it (even my wisdom teeth have been removed), but they said annual X-​rays are necessary. I was told that my insurance would cover it, so I agreed. However, at check-​out, there was a charge for my useless X-​rays. I wanted to complain on The View. Or Judge Hatchett. Or any person who has been told they are fat from their doctor.
1 star off: always trying to make money off of me
1 star off: customer service does not match up to their décor… or even daytime TV programs