Usually, I like Taco Bell for some occasional tacos or similar fare. I dropped in here today, in a hurry to grab a quick bite. They were minimally busy for their location, especially after 5 pm. The cashier was a friendly young girl. She correctly rang up my order but I had to remind her to get my drink that she forgot. After a short wait, my food arrived. I did not order the meal to go, however they served it to me in a plastic«to go» bag. I asked for a tray since I was eating in the restaurant. The lady that gave me the food told me they don’t have trays there. What Taco Bell doesn’t have trays? My reason for requesting the tray was that every table not in use was filthy. All of the nice seats along the 16th street window had various amounts of napkins, food wrappers, and other various food and spilled stickiness on the tables. Finally, I found a table toward the back that didn’t have more than spilled stickiness on it. To their credit, the tacos were average tacos and I haven’t gotten sick yet. Still, I can’t get past the lack of genuine care for cleanliness in the restaurant. There were 4 employees working, one cashier, two on the«make line» and one eating her dinner with the guests. You’d think they would notice the filth while they are out with the guests. There was no apparent management present and it shows. Whomever manages this restaurant is asleep at the wheel. I am surprised they pass their health inspections. Maybe getting carry out is OK but I would like to hear if someone ever finds this place clean.
Ronit A.
Tu valoración: 5 Denver, CO
i LOVE this restaurant! it has everything i could ever hope for — pizza, and tacos! :D I like to get tacos and mush them up to put on my(supreme) pizza. I dont know what kind of cheese they use for their tacos but i dropped some in between my seats, and when I found it 3 months later as I was cleaning my car out, it was hard like plastic. I think because its fancier than regular american cheese? It’s really incredible what they can do with food and food-like substances, and how almost every ingredient is the same but they can do so many different things. A+ will buy again!
Amber M.
Tu valoración: 2 Black Hawk, CO
So, I’m broke and I was hungry. Rent is due and my new job doesn’t pay until the end of Oct. I decided to risk this place where I was able to get a full meal, such as it is, for just a little over $ 3. My typical Taco Bell order for these situations is an order of Pintos & Cheese, a Cheese Roll-up and 2 Crispy Potato Soft Taco’s with no Baja sauce. I try to avoid the meat as a health precaution. However, this location sadly does not have potatoes, so I risked a Chicken Burrito. It had zero flavor. I may as well have eaten the wrapper. Despite this, if I don’t get sick I will consider this to be a day of victory. This is where my standards are at the moment. The restaurant was dirty. Grubby, greasy counters, trash on the floor, and dirty trash covered tables. It wasn’t busy, so there was no justification. I only gave the place 2 stars because the staff was friendly and fast. If I get sick, a genuine concern of mine, this review gets edited to one star.
Alyson A.
Tu valoración: 4 Denver, CO
Here’s why I’m giving this joint 4 stars: 1. They are always friendly. And I mean it! Maybe it’s because they know I work on the mall, but they remember me and they’re friendly – I really can’t ask for more than that. 2. The food is always hot & good. I actually find that their food is hotter and stuffed fatter than any other Taco Bell that I go to here in Denver. Sure, sometimes the pizza has been sitting a while, but it’s still delicious. 3. It has a Pizza Hut Express attached to it. I can get a personal pan pizza, breadsticks, AND a Baja Blast? Sold. 4. The line is USUALLY not very long at all and goes very fast. Unless it’s an extreme rush hour time, if I order off the Taco Bell side(and don’t have to wait on a pizza) I’m generally pretty in and out. Love this. So, yeah. Don’t believe everything you read. I have no problem saying that I dig this Taco Bell and so do my coworkers.
Shana H.
Tu valoración: 2 Denver, CO
I’m mean, it’s a combination fast food joint. What can I say about it? I can share that I would have thought they would have either moved to a bigger location or opened up an additional one on 16th street since this one is set-up kind of strange and during lunch you just have people standing amidst tables waiting for their number to be called which, I’m sure, is irritating to the people occupying those tables. And what’s up with them being stingy with the sauces and napkins? I mean, I can understand having the fountain drinks behind the counter(I mean, location, location, location) but you’re going to ration out the sauces and napkins too? And why should I have to ask for sauce if I’m ordering from Taco Bell? Standalone locations ask you what kind of sauce you want but, this one, you get a bag of tacos, burritos, and the like with no sauce. What kind of crap is that? Okay…guess that review wasn’t really very appealing, huh? I mean the food is simple. I haven’t had any bad experiences as far as that is concerned so … I’ll leave it at that.
Y. P.
Tu valoración: 3 Seattle, WA
Usually I don’t end up craving Taco Bell or Pizza Hut while on the 16th, because I kinda make an effort to enjoy something I usually wouldn’t for the downtown stroll. But because it’s here, at least you can satisfy a craving for these familiar corporate flavors.
Myra N.
Tu valoración: 3 Denver, CO
My burrito was dry but a few workers are friendly.
Rick G.
Tu valoración: 2 Denver, CO
This Taco Bell/Pizza Hut Express isn’t nearly as bad as some of the older reviews indicate, so it must have improved at least a little in the past year. It suffers from being the really cheap option for food along a section of 16th Street Mall that the city, quite bluntly, does a poor job of servicing(with police or other security). Thus you get a lot of really nasty clientele in there during all times of day, and it’s obviously too much for the poor fast food employees to deal with. The food quality has generally been solid when I’ve eaten there; my orders have been correct and the food properly made. Service is friendly enough, but a long way from«fast.» The sauce dispensers are constantly missing the most popular sauce(the standard«hot»), probably because customers steal huge handfuls of them all the time. The biggest issue – the one that knocks this place down from three stars – is cleanliness. I know this place is constantly busy, but virtually every time you walk in you’ll see numerous booths and tables with trash and bits of food on them. A staffer will come out and wipe down tables seemingly every 15 minutes or so, but that’s not nearly enough. I’m sure this place is making plenty of money. It should schedule one more person on staff at all times to do nothing but keep the dining area clean.(For that extra $ 8/hour, it would be more than worth it.) Heck, that would keep the service flowing more smoothly anyway, because no one needs to leave the kitchen to wipe tables, and it would sure bring in more business from the professional types who have been scared off by the dirty tables.
Matt h.
Tu valoración: 2 Denver, CO
I will be the first to give this place a second star for these three reasons. First, despite what they might have done before, they now put out the sauces and are never paying attention so you can take as many as you like without getting the evil eye. As taco bell mild sauce makes the bean burritos I make at home taste very good to me I love spending a buck or two and getting ten mild sauces for later. Second, the water is now free. It did not use to be, but today it was. Finally, they have never messed up my order, and I have special requests every time(bean burrito, no cheese, no onions). As has been said before, the people who eat at this place are not the kind of folk you would like speak to or make eye contact with. Scary stuff every time I have been in there. The woman in the booth next to me today coughed for a half hour and I think she gave me TB. But again, its Taco Bell, its cheap, and you can take a ton of sauce. Of course, if you don’t love mild sauce, and have a job and thus a few dollars to spend, Chipotle is a million times better in all regards and is forty feet away.
Chris W.
Tu valoración: 1 Denver, CO
It’s Taco Bell. Need I say more? But hey, should you find yourself a bit skint on cash, you can get 4 tacos for $ 1 with the purchase of a drink if the Nuggies score more than 100 or the Rockies get more than, what is it, 7 runs? Just be sure to drown them in hot sauce and hide your shame from God.
Peter B.
Tu valoración: 1 Denver, CO
As a young lad of 23 I moved to the bright lights and big city of Denver from good ol’ Boise, Idaho. A few months into my new life I was walking down the 16th St. mall after work(around 8:00PM) with my friend Margo. We passed in front of the Arby’s and noticed two upstanding gentlemen arguing in front of the Taco Bell across the street. They proceeded to throw some wild hay-makers and one asked the other to accompany him to the ally next door to settle their differences. The two gents walked into the ally and the one who suggested the new meeting place proceeded to pull out a gun and shot the other«Pow Pow!» twice in the leg then ran. He was quickly apprehended by the police but if you want some 5-Star entertainment this Taco Bell is the place for you. And the shootee did survive. Oh, and if you want to crap your pants within ten minutes of eating then I suggest anything off the menu.
Brian M.
Tu valoración: 1 Denver, CO
I see a huge pattern on the reviews. All one star. Well I am no different in this regard. The greasy scratched up windows start the story. Like a caged animal fought to get out., the staff seem like they had to fight for their lives and their jobs then were taunted and berated by managers about how worthless they and their customers are and then sent out to take orders. That is the feeling you get from about 90% of the staff. I dread even walking in the doors. I put on a smile and think lets use«The Secret» or some junk like that, to make this a great experience. A friendly casual smile out, maybe an attempt at a moment of friendly banter, but rare success. I wonder what treatment these employees have endured, and my imagination runs away from me. Also the food is not a fair example of what Taco Bell can produce at other locations. Really both the Taco Bell and the Pizza Hut menu’s are beyond incomplete. Both«restaurants» are affected. The worst of both worlds. Bön appetit !!
Kent T.
Tu valoración: 1 Denver, CO
Okay, I don’t rate fast food joints on the same scale as I would an actual restaurant– one with table service, napkins and stuff. When you go to a fast food joint, you know what you’re getting. So I rate them based on customer service, cleanliness, ease of ordering and other special Fast Food Factors. Over my years of Downtown Lunch Adventuring, I’ll have a hankering for Taco Bell about once or twice a year. Really, I love their chicken quesadilla. So I’ll tell myself this Taco Bell isn’t so bad… but I’ll always leave this particular spot telling myself: «never go there again!» This location has traditionally been a dive, but they’ve recently remodeled the interior by adding a few booths and painting the walls. But like a wise man once said: «You can’t polish a turd, Beavis». Rotten customer service. Slowwwwwww order fulfillment, constant confusion with your orders, filthy tables and an overall sense of «who gives a shit» from the staff. Prime example: a lady in front of me ordered her lunch and was confused about the price. She asked the clerk: «why is it 6 dollars? That seems high» His reply: «I dunno’! Look at your receipt!» Then he walked to the back to pick a zit or drink Mountain Dew. I thought this was just an isolated case, but I received equally awful treatment. To simplify, I ordered a numbered«Value Meal». No problem… but then I had to wait almost 10 minutes for my gourmet Taco Bell slab o’ food. The clerk gave me my drink in the meantime… which was only halfway full! I asked him to fill it up and the guy seemed mystified as to WHY I would ask him such a thing. The fun continued, as the other employee calling out order numbers DIDN’T UNDERSTAND the numbers. She was continually barking out the wrong order number… and wondering WHY nobody was picking up their food. Never mind that she kept all orders bundled up in a plastic bag, so nobody could see their contents. After all that, I sat down at a table which included condiments of its own– leftover cheese, lettuce and hot sauce smeared on the table from previous visitors. But I can’t say I blame them. After my visit, I felt like dropping my drawers, squatting on top of the table and leaving my own brand of «mystery meat» on the table as my «compliments» to the staff. With all the daily cliches about«The Economy», I sincerely hope this place goes under. Taco Bell has a bad enough rep as it is. They don’t need these ignorant employees screwing it up even more. An entire store filled with nothing but wall-to-wall cinder blocks would be a huge improvement over what’s currently residing here.
Mike M.
Tu valoración: 1 Redmond, WA
I really messed up by not getting drunk BEFORE eating here. I honestly don’t know where to start. I would rather get a root canal than go back to this place. The staff was so annoyed to be working I could barely understand what they mumbled. They charge for a cup of water, and lastly, they don’t serve Chalupas which prevented me from getting something that’s slightly warm and crispy which comes as close as possible to resembling food. I was seriously considering the buddy system when trying to find the bathroom, which is hidden in the back, around the wall in the deep dark corner. Go down the street to Chipotle instead!
Douglas R.
Tu valoración: 1 Denver, CO
Thank you Taco Bell for bringing us this Super Authentic Volcano taco and its annoying commercials! Taco Bell utter garbage, eat when only drunk and short on cash, but beware when eating when drunk at times you will be overcome by the thought I wonder if the paper tastes better then the taco, its actually simialr except the cheese pushes the taco over the top of the paper wrap! The cashiers also are very educated and can count back change at times, and other times they have to look at the read out on the register to confer that they are actually giving you the right change 3 times! This store can actually be quite humorous with the employees and the clientele it attracts, and its also dirty as a bathroom in city park at any given time!
Bryan M.
Tu valoración: 1 Lakewood, CO
This place redefines awful. The people who work there act put upon to have to take your order. They don’t actually listen when you place your order. And there’s a good chance, that from when your order was taken to made it will get screwed up in any number of ways. The dining area feels like activities area in One Flew Over the Cuckoo’s Nest. If you ever want to people watch, stop in. if you want food… go elsewhere.
Robin P.
Tu valoración: 1 Denver, CO
DONOTEATHERE! On 16th St. there are so many other better places to go. The dining area looks like a bomb went off, and there’s always police tape either inside or outside the place. I ordered a chicken quesadilla, and it wasn’t heated enough. The cheese didn’t melt, and I felt sick for a long time afterward. Do not go here if you want to keep your stomach lining.
Scott W.
Tu valoración: 1 Aurora, CO
Welcome to the Ghetto Bell. This place is fricking nasty and filthy, the cashier food prep folks have attitude galore, and they are too fricking cheap to put out hot and mild sauce. If you ask for any they glare at you like how dare you ask for sauce. To boot, there are broken chairs and tables stacked to the ceiling in the corner and the floor is filthy. Avoid and eat at Chipotle instead…