Pep Boys

I called at 8am this morning to see if they would be able to work me in for an oil change and tire rotation, which was overdue. Tom, who answered the phone was great and thought they would be able to fit me in around noon. I dropped my car off at 8:15 after checking it in with Faith. I let them know I had to pick up my kids from school so would need my car back by 2:30. My car was done and ready for pickup by 11:30. Super fast without an appt, they fixed my tire that had a nail in it for half price and had great communication. which is why I always take my car to Pep boys. Now to get it detailed!

Should have looked at these reviews before coming here at all. I give it a one star because that’s the lowest it let’s me and because the workers are seemingly nice. However my original reason for the stop was because of a check engine light. I got the free code check and of course you can’t really get any info from that so I made an appointment for two days later to get the diagnosis just to see what might be wrong with it and not fix anything for $ 60. Of course everything needs to be replaced but mainly I needed an oil change. I opted for just that for now since I didn’t have time for anything else. Little did I know it would take 5 FREAKIN HOURS for an oil change. Finally got my car back and drove away already upset and tired because I worked all night. Car a ready sounds worse than when I left it, turned a corner and a WRENCH fell out of my car. Great attention to detail. I turned around, ran into the street and grabbed it to bring it back and on the way back, not even half a mile, the car stalled out and died at a stop sign. They gave me my car back worse then when I left it.

This place has terrible customer service and the counter staff will flat out lie to you.
My husband dropped my car off around noon on Saturday and asked if it could pick it up Sunday. They said no problem.
He calls around 3PM on Sunday only to be informed that they «just started working on it and the car will be ready in 45 minutes.» I trekked 30 minutes in the snow to pick up my car around 3:40. As I’m walking up, I see the technician pulling my car into the garage. When I asked the woman at the counter why she said it was already being worked on, she said that wasn’t what she said and that my husband told her he would pick it up at 6PM on Sunday.
I have no tolerance for lying.
Never go here.

See Steve K.‘s review from 4 Sep 2015. We had a very similar experience. My husband dropped off car to get a slow leak repaired in one of the tires, only to be told hours later that the leak was not repairable, and that we would have to purchase four new tires because …”(insert scare-​inducing salesperson tactic here)”. (The tires are 45,000 mile tires; there are about 15K highway miles on them now.) My husband said «No way», at which point, the repair desk girl pouted and said, «We had to fill the tire; it was flat», to which my husband retorted, «It was 29 PSI when I dropped it off». We live only 5 blocks from this place. People, please. Not all of us are as stupid as you think. Assuming stupidity and naïveté is an insult. No way, no how, come hell or high water will we ever go here again. Not only that, we will tell everyone we know.

This place is a rip off. Used to be amazing. The awesome guy at the counter (who is quitting) helped me more than the mechanics!!! They also charged me twice just to look at my POS of a car when all I needed to do was change the battery… Not a car savvy girl but holy hell I’m becoming one…

Running a marathon, a work shift, a nights sleep– Theses are all things that should take 5 hours-​an oil change (with an appointment!) should not be one of them.
If I was a better planner I would have never gone here because of the reviews, but before a road trip for Thanksgiving it was the only place I could get an appointment for an oil change. WARNING appointments mean nothing here.
I showed up at my scheduled time. Asked how long it would take. «An hour and some change» I was told (apparently some change means 4 hours in Pep Boys speak).
1.25 hours later. «It will be at least another 1– 1.5 hours.»
Another 2 hours later– Pep Boys «We are going to have to break your oil cap to change the oil and that will be $ 50.» Us-«You break it, you buy it.» Pep Boys «Never-​mind we got it.»
A total of 5 hours later my car was done.
Get this– they forgot to fill the window washer fluid and check the tires (which we asked them to do). So I ran out of fluid and had to fill my tires on my trip.
Poor customer service, bad work-​do not go here!!!

I’m Still upset about how my experience went here! Showed up 10 mins early for my 10am apt. Went to the service counter to only be ignored for 10mins while the lady was messing around on the computer. She didn’t even say be with you in a moment! When she finally decided to help me she said it should take about a hour! I came back to the store at 10:50 to see my car still sitting outside! I wait another 10 or so and my car finally gets pulled into the shop. As I’m sitting waiting by the window one of there techs brushed my car with a tool while walking by a scratched it. He just stood there and wiped it off like nothing! PSHHHH. At 11:50 the lady at the front told me my car was done. I asked if they had found anything wrong and she said everything looked good! I also asked if they had replaced a fuse that I had asked to be replaced and she said oh they must have forgot!!! She said I could pull the car around and have them look at it… By this time I was not waiting around any longer and wanted to go.
Got home and my oil light was on? I check the level on the dipstick and its a the MIN LINE!
I call and am told to wait for 30 mins cause the oil hasn’t registered yet!!! I wait a hour and still low. Now I have to go back in and get MORE OF THERE SHITTY LYING SERVICE! To top this all off I got a full synthetic oil change which last for 5000 miles they marked it as 3000 now I’m wondering if I got the right oil for my car!!! DO NOT GO HERE THIS PEOPLE ARE IDIOTS AND LIARS!

I drove down from Montana to get tires checked out because the set I bought from Pep Boys in Nevada wore out to quickly. On the phone, the manager said that I was still under warranty and they would credit me a certain amount upon visual inspection. They were good to their word. I received $ 72 per tire which I thought was very fair. The counter reps obviously tried to charge me for extra stuff (Road hazard program, Alignment, etc.) but that’s their job so, I cant fault them for offering me what they are supposed to.
As for the work, they replaced an alternator, serpentine belt, along with the four tires and the work was done well. Tires balanced out nicely and I drove to Wyoming the next day and had no problems. There is always room for improvement but overall, I was happy with the service. I dropped my car off all day with an appointment. Work was done by 2:00. Good enough for me!
Thanks!

I’d avoid this place for service in the future. I made an appointment for a battery change 3 hours ago and I’m still waiting here. It seems like everytime I look out the back window to the garage, the only two mechanics are sitting out on the sidewalk smoking cigs. I really should have done this myself or went to an actual mechanic shop. Will not return.

I can see from some of the posts people get it. These guys lie and should be avoided at all costs.
Against my better judgement to ever go back to pep boys I scheduled an appointment to get a tire plug for a nail/​screw in the tire, that had a slow leak. How hard could this be right? They called an hour later and said the piece of metal was too close to the sidewall to patch/​plug and wanted to sell me four new tires. I asked them to put the tire back on and I would come pick it up. I arrived to find my truck parked in the lot with a completely flat tire. They basically said too bad, I did not want a tire, and their process was to remove the cause of the leak and then assess whether it could be fixed. I had to change a tire in their lot, then drove to another location who had no problem fixing the tire. The hole was no where near the side wall.
Liars and scumbags. Wasted two hours of my time!

Customer service is nothing to them. I asked about a problem on their end (apparently the only person who can do an oil change didn’t come to work today) and asked why they hadn’t called me (I scheduled the oil change online) to let me know in advance. They’re response was, «well you’re 25 minutes late we assumed you weren’t coming.»
So if I’d been there earlier They would’ve had the guy show up? Not possible.
Disappointed and won’t go back. They’d sold me probably 10k of work/​materials over the last ten years and talked to me like a jerk and mocked me as I walked out. I can find a new place for service.

Awful customer service. Was very clear about the part that I wanted, they told me they had it in stock. Then I drive all the way there, and it’s the wrong part. They then did nothing to remedy the situation, didn’t even tell me if they could order it. The guy who made the mistake clocked out and let someone else deal with it.

Came here to get an oil change but left with a new axle as well… Thank God mechanics find all of the problems we’ve never even heard of.
Anyway, TJ and Patrick were the two guys that helped me out. Their customer service was great! Patrick let me use multiple coupons which brought my total down by $ 70ish.
Only compliant was that the wait was about 1.5 hours longer than expected. I’ve been here for oil changes and a battery in the past. I’ll come back.

Horrible service. Aet a service appt for 230. My car did not even get pulled into the garage till 430. Completely unacceptable and the staff showed no hustle and care free. Will never use any PEP Boys again based off this experience. I finally got my car back at 5pm for a 20 minute inspection.

The counter staff didn’t know what a check engine light was.
The wait for help was 30 min, at which time I gave up.
The employees were literally doing the Nazi salute in plain site, multiple times.
The manager was clearly displeased with his job.
Never, ever go here.

I’ll tell you this much, Discount tires won my business. I came when they told me to so I can get all 4 new tires for my car and when I got there they said they had not arrived yet. Turns out they never shipped them from the store they were supposedly order them from. I asked if I could come back that same day and get it done and they told me because it would be about 5 and they close at 6 they would probably not be able to finish it that day. So they wanted to be gone by the time they are suppose to and not stay after closing hours to finish a job they could have done if they would of ordered my tires in the first place.

I have been coming to this Pep Boys for two years now — and have never had a bad experience (except for a few long waits). The staff is very friendly, and the services have always been on-​time for me.
My car always comes here for oil changes, and my old road trip van was saved by these fellas after a tire exploded and snapped a brake line last year. Currently, my hatchback is in the garage getting brakes inspected and tires rotated.
The new lounge is a huge upgrade for this location. Plenty of comfy seating, a desk area with plugs, free wi-​fi, and complimentary Keurig machine. (Bonus points for the water bottle refill station!)

Don’t trust these guys!!! I brought in my car, which was overheating and asked them to diagnose the problem. They claimed to do a full diagnostics test (which was a lie), they said that they sent dye through the system to find a coolant leak (also a lie). They told me that I needed to replace the thermostat (lie #3). After I paid for that part, and picked up my car, I drove 2 miles away and it started overheating again. It turns out that the belt on my water pump was shredded (a cheap repair that should have took 30 seconds). They couldn’t even be bothered over the 3 days that they kept my car for ‘diagnosis’ to lift off the water pump cover to expose the obvious problem!!! And yet, they came up with an absurd bill for running all of these tests. Don’t bring your car here. They will steal your money.

Went in and told them about the error message on my dashboard. The guy behind the counter walked out with me to take a look and said it was a burnt out tail light. Went inside and he looked up the part and went and got it then went back outside with me to show me exactly how to install it. He gave some helpful tips on how to best take out the entire casing without breaking anything.
Super Service. 5 Stars if he would have actually installed the bulb but they probably do not want to do that for liability reasons.
This will now be my go to for quick automotive questions and parts.

I am writing this review for the excellent customer service I received from a young guy who worked there with giant gauges in his ears. Sorry I don’t know his name.
He was very patient and kind with the customers before me as well as with me. He took time to do his work and did it with a smile. I came to get a mirror for my left driver’s side. Pep Boys in Aurora didn’t have it so I had to come here. He found it for me and then to make sure that it would be okay he insisted that he walk outside with me to see if it would fit. I’m glad he did because we found out that I was missing another component that required ordering from the car dealer.
Despite me not purchasing anything, this employee was very pleasant and tried his best to solve my problem.