Osteopathic Integrative Medicine

I have had a really great experience at Osteopathic Integrative Medicine (OIM). Everyone I have interacted with has been extremely welcoming, and I have felt very comfortable with my osteopathic physician (DO). At first, I wasn’t entirely sure about osteopathy (versus just doing my usual PT to treat my injuries related to a car accident), but I have started to notice a difference, not just with my acute pain but also holistically. I would highly recommend osteopathic medicine, and particularly OIM.

If you are looking for highly knowledgable doctors and physical therapists with integrity, and who will search for the cause of your pain or condition and help heal you — call OIM today! All of the doctors and the entire staff at OIM is thoughtful, knowledgeable, kind and caring. They listen intently, ask questions, provide options and you decide on a treatment plan together. When I came to OIM my pain was at a level 9 on a scale of 1 – 10. Prior to coming to OIM I had tried many doctors and a wide variety of treatments in an attempt to gain relief from pain, but my pain steadily increased. I am a professional athlete and was at a point I could no longer even train. After six months of treatments at OIM, I am currently nearly pain free for the first time in over 3 years. I can not even put into words how wonderful it is to no longer be in severe pain ALL DAY EVERYDAY! The best part is not only is my pain nearly gone, my entire body is healthier. I have Epstein Barr and struggle greatly with Chronic Fatigue now that my body is no suffering from severe pain my Chronic Fatgue has improved tremendously and I am sleeping better. A quick comment on the billing dept: my insurance company denied several claims I tried to resolve it with the ins company and got no where. I called OIMs billing dept, they offered to look into it for me. They called the ins company resolved the problem and called me back to provide status.

2 very different experiences:
First, lets get the bad out of the way —
I went in a year ago, desperate with chronic pain in both hands, and saw Dr. Jordanna Quinn. She was not the right fit for me — not super friendly, and her firs suggestion was a steroid injection, which is exactly the opposite reason I came to OIM, to get something other than a quick solution like a shot.
Now, that being said, I later found out that she specializes in sports medicine, and had mine been an accute injury, that would’ve been the solution. So if you’re suffering from unknown, chronic pain, make sure you see the right doctor — not Dr. Quinn. Also, the office staff in my opinion is not super friendly and make me uncomfortable, but, they do always get me an appointment with a reasonable amount of time.
THE GOOD — (which 100% makes up for the bad) — Dr. Krembs!
A friend recommended I go back to see Dr. Zarou (who doesn’t take new patients) so I met with Dr. Josh Krembs — and wow am I glad I did!!! I was hesitant at first (I’ve had negative, inappropriate interactions with male doctors) — but after the first visit, where he just seemed to know what was going on in my body by touching my head and feeling my energy sort-​to-​speak– I even felt comfortable enough to communicate my fear of male doctors to him — and felt even more comfortable after that. The man has a gift to understand the deeper, more subtle aspects of what’s going on in my body — like blockages of negative energy, and the 2 hemispheres of my brain not communicating — and has given me a new outlook on pain, which has been better now than it has in years. I feel empowered by my own body!!!
In short — make sure you get the right doctor, and if you can, don’t let the office staff get to you. Dr. Kremb is a truely unique physician, and I’m glad I gave OIM a second chance.

One stop shop with very caring Docs! Osteopathy, PT, Acupuncture, Massage and whole body advice. The kids like it too! The office and Docs have really made an effort to work us in when needed. Thank you OIM!

This place is a nightmare. I had a treatment there a while back, and the treatment was mediocre (not Dr Zarou, one of the other docs). I have had other osteopathic treatments that were much more helpful.
However, my complaint is about the billing department. I paid by check what I owed them. They said the check bounced. This was strange because not only was there enough money in the account, but I have 2 overdraft accounts, both of which had enough money as well. I called them, and they were pretty unhelpful. My bank had no record of this whole thing and assured me that had plenty of money in my account throughout the time period in question.
The office kept telling me they’d call me back, and then they didn’t. I would call them, and it took quite a while to figure out. Eventually, they said that they cashed the check again, so everything was fine. She said it went through. This is fine, but it was a little strange that they promised to call me, never did, and then tried to cash the check again (~2 months after I wrote it) without talking to me. But whatever, I still had enough money in all 3 of these of these accounts, so it didn’t really matter.
Eventually, I got another bill. I called, and at this point was really annoyed, and they said it was a mistake — the bills are automatically sent out, my account hadn’t been updated, etc. Fine. I got another bill, and I called again, never heard back. I just got a call from a collections agency. So ridiculous. I have never had a balance on a credit card much less failed to pay my bills.
Anyway, the customer service throughout this process was insanely bad. Why could’t they be at least somewhat helpful and nice to their own patient, at least once it’s been figured out that I wasn’t giving them a bad check?
I live in this neighborhood, love most of the businesses in Baker, and I am often asked for an osteopath recommendation. I always steer people away from this place.