One Hour Optical

I do not have enough wonderful things to say about this place of business!
My husband had gotten sunglasses from this store, so when I needed a new pair, he recommend that I get them from One Hour Optical as well. I was hesitant because I thought the selection would be limited and that the prices would be high, but I was pleasantly surprised with both scenarios! I found a pair of sunglasses that I really, really like and purchased them.
A few months later, I decided I wanted to get the lens tinted darker. They, in fact, came out darker– but not as dark as I wanted– so Nick tinted a separate pair of lenses for me– for no charge! On the same trip, my husband had issues with the polarization on his glasses (manufacturer’s defect), so they handled that for him as well. Big, big shout out to both Nick and Jerry. They couldn’t be nicer humans. Last time we were in the shop, I told my husband I wanted to live there– that’s how nice everyone is :) Can’t recommend them enough– I will be shopping exclusively at this store for all of my optical needs going forward.

Great place to get hooked up with glasses or contact lenses. They know their stuff and are able to do it quickly. At times the staff can seem like they are not attentive but honestly, I think it’s because they are trying to be as effective as possible managing multiple patients. All good here and I will keep coming back.

I never write reviews but had to with these guys…
Service was absolutely incredible with Nick, Holly and Jerry going to great lengths to make sure I was happy. I bought some prescription sunglasses from them for a vacation to Mexico and Holly worked with my insurance to make them as cheap as possible for out of pocket cost. During the shopping process I had a tough time deciding and the staff all gave honest opinions of what looked best without pressure like and with patience. They had a huge selection of name brands, not generic ones you don’t want. Ultimately I got the Von Zippers and they were completed quickly /​looked great. The managers Nick and Jerry even stopped by to say thanks.
BTW, if you’ve never had prescription sunglasses, you have no idea what you’re missing, they rule and One Hour Optical has a some sweet ones.

I finally admitted I’m blind as a bat if anything is more than three feet away from me, so I made a trip here.
From start to finish I had an amazing experience. Everyone here is so friendly, and the Doctor I saw was entirely relatable. I felt like I was having an easy conversation with a friend, whereas most doctors tend to intimidate me. Once she figured out how to make me see, I was on to the most difficult task– picking out a pair of glasses.
First of all, seeing yourself with glasses on when you’ve never worn any is really, really weird. It is incredibly hard to pick out glasses that seem like «you» when the «you» in your mind doesn’t wear any. I mercilessly dragged a fantastic staff member around the store trying glasses on and either discarding them or handing them to her. I had my heart set on some Ray-​Bans. I’ve always been loyal to the brand, and I think they are just the perfect amount of classy and trendy. When none of the Ray-​Ban glasses looked right, she helped me over to the sunglasses and said they could replace them with prescription lenses. We found a pair that looked great on me, and I was on my way.
Today I went to pick them up and I don’t know what happened to my face in the last week but these things looked hideous. It looked like I was wearing goggles, or those fake hipster glasses I unfortunately sported for ten minutes five years ago. It was bad, even the woman helping me agreed they were too big for my face. I wasn’t offended, she was reaffirming exactly what I was thinking. She offered to get a sales staff member to help me, so I could find something that worked better. Low and behold, the same nice woman was helping me (red hair and super sweet)! She spent A LONG time helping me out, and when I noticed a man behind a counter with glasses I liked the style of, he jumped right in and started pulling things he felt would look good on my face. He was absolutely amazing, too. The two of them helped me pick a million pairs of glasses and sat with me debating options for an hour. It was like I had brought my two best friends along, their opinions were so honest and helpful. Being given just-​made glasses and hating them is awkward, so having staff members not even skip a beat and saying «We’ll get you another pair right away» is absolutely phenomenal customer service, and does not go unnoticed. I settled on a pair of Toms glasses, but was late getting back to work so just left my credit card info and bolted. I received a message from Holly (who may have been the person helping me the whole time, I am terrible with names!) letting me know exactly how much I was charged as they were a bit more expensive than the Ray-​Bans, and when they would be ready to be picked up.
Hopefully I don’t go pick up the new ones tomorrow and feel the same way and make them go on another adventure with me (I won’t, I promise!) but the dedication their staff showed to making me feel comfortable and satisfied was so appreciated. I highly recommend this joint if your vision starts failing, and I hope their staff feels the recognition they deserve. The service is definitely next level!

In reviewing the comments and ratings from others, I almost did not visit One Hour. However my wife and I are very glad we did. The service we received was exceptional and the variety of styles far surpassed the LensCrafters and mall boutiques we’d visited. We both highly recommend at least visiting. They did not try to pressure any higher priced styles nor a new exam, were efficient and very friendly. My wife and I found great eyeglasses and sunglasses.

Horrible customer service. They manger was rude and not very helpful. I would never buy glasses from this company!

Yesterday I had the good fortune to visit, for my next pair of glasses and new prescription, this particular One Hour Optical store! It was during a busy time of day as it was a little after 5 PM — so I was a little nervous about getting the information and help I was needing. Now I know there was *nothing* to worry about whatsoever! I not only talked directly to a great optician, Daniel Yimer, but soon was talking to the brilliant managing optician, John Castillo! I felt so listened to. I feel like my out of the ordinary needs were answered beautifully! It was a joy knowing my new glasses (and all the options I’m needing on them) are in the BEST hands! No, really! A joy! *Then* at the front desk, when I spoke to Laura and Liz about making an appointment for my eye exam I found them awesome as well! My only disappointment is that I can’t get an appointment until next week! I want my gorgeous glasses with all the bells and whistles *much* sooner! I keep calling for any cancelled appointments so I can expedite looking on fleek with my new eyeglasses *and* I’m looking forward to the entire process ahead with these great professionals at the helm!
Update! September 8^th: I just completed the next part of the process and I feel even better about my choice to do business with this One Hour Optical! I went in for my appointment for my eye exam. It was administered by Dr. Tim Whitmire. It was the most thorough eye exam I ever had — and it was pleasant! Dr. Whitmire is smart, fun, professional and interesting. Then I was able to get Daniel Yimer, who I already felt a connection for from the last visit, to do the optician part. I decided to get two pair of glasses. One pair with a simpler list of options was back in one day. The other with a long list of options will be ready either the end of this week or the beginning of the next. On this visit I also had the great experience of meeting the manager of the store, Jerry Ortega! He’s so cool and nice and knowledgeable. Now I can see, a big part of why people like working here– with a smart, cool, kind manager who sets the tone for a happy store, the staff is naturally happier so as customers, we have it made!
A few doors down is See’s candy store. On my last visit I picked up a few chocolates. I was telling the women who work there how happy I am with this One Hour Optical. This started a large, enthusiastic conversation about how much they all love One Hour Optical and how they and their kids have had the greatest experience over the past several years! One woman had gone to a different well known Cherry Creek optical shop. Every appointment was miserable but she endured it since she’d already paid them. But the second day she had the glasses they broke. She went back to the shop and they said she was on her own– they wouldn’t fix her glasses. Discouraged, she thought to take them by One Hour since they were in the same strip mall as See’s. One Hour said they’d fix them for free, and they did– right there on the spot! In addition they were so pleasant and are so good at what they do, she has gone back to them for herself and all her family members for many years! She said that she can’t say enough good things about them.
So there you have it. It’s not just my opinion! I’m so happy to have found these amazing people. They make shopping for glasses and taking care of your eyes a total pleasure!
The rest of the story is, I love my new glasses and my crystal clear vision with them (they pretty much look like they have no glass in them– how do they do that!!!) that I got another great pair as backups– with all the bells and whistles! Everyone at this store is a Super Star and I’m a little sad that I don’t have reasons to go back for a couple of years! Oh yeah! I can go in every couple of weeks and they’ll clean and adjust my 3 pair — really, anytime I wish!

I went in to have a repair done on an expensive pair of sunglasses. Not only was Hannah quick, knowledgable, and courteous, she didn’t charge me a dime. I will refer anyone here for sunglasses or sunglass repair.

i also had a great experience with Nick, in fact, you should probably ask for him when you go in. he’s professional and nice, confident and ready to give advice. he’s stylish, too, so if you have a look in mind he will be able to sort through the clutter and bring you a few glasses that will suit you. i was not expecting service that was even slightly good based on these reviews on Unilocal,but i went in because its local to me and i heard there was a good selection. i thought i would be able to get by without the customer service. the other people i dealt with in there seemed perfectly fine, but Nick is where its at.

I just had the best customer experience I’ve had in a long time with Nick at this location. He is incredibly knowledgeable about the products and especially about Medicare payments. He explains everything in concise, easy to understand terms; he understands my prescription, which is a bit unusual, and even called the prescribing doctor to make sure he got it right. I’ll pick up my glasses today, and have no doubt they will be exactly what I needed. Nick is friendly, customer-​oriented, hard-​working, and I hope one day will own the company!

I have been coming to One Hour Optical since 2009 and always have had a good experience. I have purchased 8 pairs of glasses. The team is professional and appreciate the thorough eye examinations. I recently had an issue with a pair of sports glasses — they were fogging up. The glasses were out of warranty and Jana went the extra mile to make the issue right with new sport glasses that are working great. I will continue to be a long term customer.

I have been going to One Hour Optical for four years and have had a wonderful experience every time! I have been to 3 of their locations (which were all good) and my favorite is the store on Colorado Blvd. They have a fabulous selection of frames and the customer service and style/​fit feedback is most helpful. One year, my insurance (3^rd party) lab broke my new frames and the staff at One Hour went above and beyond to help me locate a replacement pair (a discontinued style) and have it shipped over from London! I am sorry to read the negative reviews, but I really cannot recommend this company highly enough. I have always been treated with courtesy and respect at every one of their locations, and have had a good experience every time.

Took forever, messed up my appointment, receptionists were either rude and/​or inept. What should’ve been a 15 minute appointment took over 75 minutes. Never going back.

The people at this location are what makes it a 5 star review. Helpful and friendly and I leave happy after every visit.

I had and eye exam for both contacts and glasses and was told they I could not order until they dilated my eyes and the Dr I would need to see only works on Thursday. I found that a little off putting, but went back anyway. I then went in for my trial contacts and the Dr checked them out and I thought that we were all set.
I went back in 2 months later to order more contacts and I was told that I never came in for my follow up and that I would have to schedule and pay for another exam to order contacts. What made it worse, was that he sales person that I was working with made me out to be the bad guy in this situation.
I finally told them to forget it and that I will just take my business elsewhere. I will never buy from One Hour Optical again and I would urge anyone who needs optical care to go somewhere else!
This place has some of the worst customer service I have ever experienced. I also purchased glasses from them recently which came in a week later than they told me upon ordering and it was up to me to call them when then they came finally did arrive.

While visiting family in Denver, my eyes really started itching and my vision was blurring, I was very worried and went to One Hour Optical for help. Maria at reception worked me in right away (I was there when they opened, good thing as they got busy fast). Dr. Rieple gave me a thorough exam, quickly diagnosed the problem, gave me an eye drop that helped right away and even gave me a free sample of the medication. She is super nice and you really got the feeling she knew what she was doing. Wonderful! Thank you!
I couldn’t wear my contacts so had my prescription faxed over and bought a pair of glasses and sunglasses. Chris was wonderful to work with, helped me pick reasonably priced frames (I find picking frames very overwhelming but he made it fun) and made sure we settled on something that could be finished today (I leave in two days for the next leg of a multi-​week trip).
I have rarely had such friendly, helpful and professional care as I received today at One Hour Optical, highly recommend!

! I was not happy from the moment my husband and I walked in. The front desk people are rude and their customer service is horrible. My husband ended up ordering glasses and they recommended he no line bifocals. The price he paid was hefty and was told we would have to wait 5 – 7 days to have them cut. He waited and when he got them was not able to see out of them. Come to find out the lenses were cut wrong. They had to reorder him new lenses which they told him they would have rushed and get them here in 3 days, which that was lie and he had to wait 5 days. I called and spoke to a manager asking for some type of refund or discount only to given the option of a $ 25 credit towards a next visit and I told them that’s enough and was told if we bring the glasses back we can get a full refund. We went back and spoke to the same manager who denied that I was told I could get a refund. I restated what I was told and he then somehow remembered our conversation and issued a refund. I do not recommend this place as it seems that you are told different things from every employee in that place! I will not return here for any reason!

I have been going here for ten years. They are busy, but I don’t think I’ve ever been there more than an hour ‘or so’ — I always make an appointment.
I wear contacts — my prescription is so strong glasses don’t work. I can only speak of their contact prices– you can do better online. The last time I visited they said they would be happy to give me my contact prescription. They also gave me a free pair of sunglasses because I bought there, and they do provide refund offers without prompting.
Their optometrists are relatively quick and always professional.

My husband had his eye exam here and got new glasses and a sample pair of contacts. While out of town, he lost a contact and they refused to send his prescription to get him a new set. However, they were too happy to sell him some when he got back. Terrible services! I’m not sure that’s even legal. Not to mention they were horribly rude.

I don‘t know why this place has bad reviews, this place is great! the customer service is good, they have awesome fashionable glasses, and all the people are really nic. they have really good kids glasses an dmade my daughter proud to wear glasses (which are bright green and stripey and I love them!!) You should totally come here, I love it!!!