Northwestern Van LInes

I had a last minute move and Northwest Van lines really came thru for me. I had a strict deadline with my company and needed to clear out as soon as possible. They gave me a quote and a price that fit into my budget. When they came in they professionally packed my TV and and made sure all my furniture was secure. I would to thank them for making this move stress free for me.

My move was very easy and problem free. Thanks guys!

Wow, I was surprised to see bad reviews on here since I moved with them a few years ago and had an awesome experience. I had a loyalty discount with them so I went ahead and used them for my move out of state this month and they did amazing AGAIN! They even packed my tv for me for free since I forget to do it before they got there. I was always able to get a hold of the guy I reserved with and with the lady in the office. I would definitely recommend them.

The worst experience ever. I moved from Chicago to bay area. They told you the price includes everything, no hiding fees. But when they delivery in bay area, they asked for another 700 to make the delivery. They have the excuse that the truck is too big to drive to my home. They don’t even know the area. They asked if you live in an apartment? Is it on a hill? Is it a gated community. As the answer to all these questions are no, they still repeated telling you the same excuse. The area definitely can be accessed by their trucks. I asked which road their truck can not be driver on. They didn’t answer that question. WOOOOOOOOOOOOOOOOOOOOOOOOOST experience ever. I don’t know why they are still in business. Once they took your money, they think they are God. You need to pay whatever they asked. You need to trust everything they said because you have no choice. …

Do not contract Northwestern Van Lines (KANE GOLDMAN, SEBASTIAN SHORT) if you are looking for a reliable moving company. They did a great job upon pick-​up, were very friendly, and moved fast. However, once my belongings were picked up, they sat in storage for the full amount of time they were contracted to deliver (21 business days) + 10 days past the contractual agreement for delivery (pick-​up November 12, 2015, delivery December 26, 2015.) When they did actually deliver, they denied being late, bullied me about adding extra fees, sent a driver on Christmas, but did not work themselves since Christmas is not considered a business day, and refuse to communicate with me about the actual delivery. Many of my belongings had been damaged in the month and a half that it took to deliver. The office staff (Stacy — which I had to reached by going through «schedule a pick up» on the answering service) was unresponsive and uninformed during the 21+ business days. I did not receive any information about the delivery until a driver called me on Christmas Eve, 42 days after pick-​up. I do not suggest this company. I would give 0 stars if that was an available rating.

We hired Northwestern van lines in late December 2015 for our move from Minnesota to California. They were very professional, up until moving day… then it was a nightmare. While they packed things pretty well, the driver failed to do an inventory check and final cost agreement before loading the truck. This led to him handing us a bill for $ 1500 more than our binding estimate stated, despite the fact that there were no discrepancies between our list of items to be shipped and what he put on the truck. If we didn’t agree to pay it, he was going to unload it all back into our home. We paid him the minimum requirement (a third of our estimate) crossed out the numbers on the contract and wrote in that the price will be negotiated upon confirmation of the inventory. I get that cubic footage may differ from the standard assumptions of how big your furniture is, but our boxes were specified to the inch and a king bed is a king bed. If they’re underestimating that, then they’re purposefully providing a lowball quote just to get the customer to hire them. Before leaving with our items, the driver decided to back the truck up a bit, no idea why, without securing anything. Our most expensive item, a wall mirror from Ethan Allen, came crashing down. Thankfully it didn’t break. Between pick up and delivery, Dec 22 to Jan 15, we tried contacting Northwestern van lines several times via email and phone and they never responded. In fact, they block your calls and send you to a completely different customer service line and the response we got when I said we wanted to speak to Lynn (our sales rep) is that ‘there is no Lynn that works here’ We thought this had scam written all over it and we were scared we’d never get our things back. We contacted moving claims (the actual mover) several times as well and all they told us was that we’d receive an email when it leaves the warehouse. No emails received. 24 days in we get a call from the movers saying they’ll be there the next morning. They show up and demand the rest of the payment (the last third) plus the overage they wanted to collect for «increased cubic footage» before they unload our things. We said we were only going to pay 100% of the binding estimate, as the original contract states, to see our stuff again and deal with disputes later. They refused the money order we had for them and made us go get cash. We ended up getting all our items back. The big items made it with minimal damage and we’re still going through the boxes, which all look like they were beat with a maul. Overall, a very stressful and scary experience for our first interstate move. I would NOT recommend Northwestern van lines. They could give you one courtesy call after they take everything you own just to say, this is the protocol moving forward and this is who you’ll be in contact with. But instead they completely drop off the planet, and invite you to assume the worst.

DON’T USE this company. They took my belongings and it has been over a month. I don’t know where they are or when they will be delivered. This place will not answer your phone calls or return left voice messages. If you have been scammed by them report them to the BBB and the Attorney General of Colorado (where their headquarters is located). The Attorney General said if they have enough complaints they will formally investigate this company. They have you to believe they have been in business for 10 years but not sure what is truth or false hoods about this company.

STOP! Do not use this company for any type of cross country move, you will be sorry if you do. I moved from Chicago to California and the move was a disaster from start to finish. Moving day: I live in a hi-​rise and have a move time reserved from 1 – 5 in the afternoon. They call at 3pm saying they don’t think they can make it today and could we do it tomorrow. After several unanswered calls to the company a driver called me back and said we would have a truck there at 8 p.m., luckily my building allowed me to move out this late. At this point I had no choice and could not cancel my contract because I was closing on the condo I was living in and had to be out. Every day they had my furniture I felt like I would never see it again. So a few weeks later I called the company to get the final cost on my bill only to tell me it was a totally different amount that what I actually owed, that took forever to resolve. I put several calls into the hi-​pressure/​pushy sales rep never to get a return call. I also left messages on other phones but no one in that company picks up a phone or calls you back. Finally my stuff arrive in California, driver calls and says I can pick up the stuff in L.A. (because the driver could not get the 18 wheeler into my sisters complex) or he can shuttle it down for addition fee of $ 500-​$ 700. My sister was handling things at the delivery end and said no you need to get closer to Orange County where she lived. They settled on Chino Hills. She rents a U-​Haul and meets the driver only to discover he also had a UHaul, so why couldn’t he have just driven it down to my sister house we will never figure out. I only had 23 pieces of furniture and boxes, and the driver ended up only having 22, they had lost a heavy metal dresser that was one of a kind, driver thinks it never got picked up in Chicago but would check his truck when he got back. I was just happy to get my stuff and not have it being held by this company any longer. I was not looking forward to having to place a claim for the dresser knowing no one answers the phone at corporate. Luckily the driver called the next day and had found the dresser on his truck and now is able to bring the delivery to us. Just a bit of advice: find a company that you can track your move with or put a tracking device on your possessions. But DON’T USE NORTHWESTERN VAN LINES!

Very unprofessional. We decided not to go with this company because they have bad reviews on other websites and they keep calling me threatening me and telling me how bad the company we went with is. Very sore losers and I really don’t need the extra stress right now we’re moving across the country in a week. Get a life guys and leave me alone.