MidFirst Bank

I’d had an easy to manage Business Checking account with Steele Street Bank (now MidFirst, thanks to a merger) since 2011. Steele Street had responsive personnel and their electronic reporting of my account transactions was good, allowing me to rely on the information they provided to help me run my business.
However, since MidFirst acquired Steele Street Bank in mid-​2014, the quality of service and capabilities regarding simple checking account management has really gone downhill (e.g., the ability to identify which of my customers has paid a bill owed to me). I have been forced to move my 4±year relationship to another «national» bank which is an impersonal institution without local roots, but who have already proven they can get the job done in terms of providing adequate (basic!) electronic information capabilities for a business banking account.
In my opinion, this integration is not being handled well but nobody at MidFIrst appears to give a damn, judging from the poor responses to my phone calls to MidFirst to straighten out the problems I’ve been having since the merger. VERY disappointing, as I had hoped to like MidFirst as much as I’d liked Steele Street Bank. I feel sorry for the legacy employees of Steele Street, who have to see their former customers drift away and possibly, even their jobs made less certain.