Michaels

I had a wonderful experience here. Even though they didn’t have what I wanted in stock, I was helped promptly and kindly and they tried to find another store that had what I needed. Great customer service compared to the Jo-Ann’s nearby.

This Michaels has a dumpy and run down feeling to it (and this is before the holiday mobs). This location is just kind of dark, messy and unwelcoming. When you shop for projects you want to feel comfortable and inspired. Here I mostly felt the need to tidy up.
Also their inventory and service is lacking compared to Joann down the street.

Came in for a special on the last day of a frames sale. A week later, when I realized I had bought the wrong size, they accepted the refund and gave me the sale price on the correct size frames. It allowed me to complete my project on budget and it was the most hassle-​free return/​exchange I’ve had lately. Very nice crew at this location!

I am not sure why, because all the stores are arranged differently, but this store lacks something when you walk in. Maybe it is the location of the cashiers or perhaps it is a lower volume store, but it doesn’t seem very welcoming and the layout is cramped and /​or dark in some spots of the store. I have had a couple of visits here an while some people are available in that they are doing things, it just seems as if they are inconvenienced by your visit. I know it is hard to keep working when things are slow however you are there for a reason and it just makes me realize that i need to be shopping at a local store — if I had the option nearby.
I just don’t know if this is the result of the store location, the size, the staff, the management that makes this store unpalatable to enter. I highly recommend a different location. Better ideas presented, more friendly staff, and better layout and if you are going to pull prices down before closing, then an area that sums up what is on sale in the store would be helpful to refer to and some kind of signs that let you know where things are would be helpful because this particular group of team members working here don’t seem too interested in the customer’s need to find things efficiently.

This Michaels location is pretty good, however my one suggestion would be to have more employees circulating throughout the store to answer questions. I was able to get what I needed quickly and even got to use a 50% off coupon. The location is great and there are lots of other stores in the same shopping center which would make running errands here a breeze!

I fail to understand how a store full of craft provisions consistently fails to have what I’m looking for. I’m not talking about odd materials. I’ve looked for jar kids, Styrofoam balls, Styrofoam cutters, a compass and protractor. You also can’t get any help. The employees are way more interested in shooting the breeze with each other. On the plus side if you don’t need something today, their truck comes in Tuesdays and you might have a prayer of getting what you’re looking for. Better yet, if you can plan ahead, shop anywhere else online and save yourself money, time and frustration.

They usually have whatever I am looking for, but it’s a fifty fifty shot whether or not you will get a friendly cashier. They are usually pretty busy so the lines can be long and I imagine that contributes to the cashiers’ bad moods though.

We had a professional photo framed here and it came out great.
Drawbacks are that unless you get there for an excellent sale the pricing is insane. They do have sales frequently, so keep an eye out.
Also they are constantly understaffed at both the registers and in the framing department.

Very nice merchandising, employees cross talk while your in line getting wrapped up or cashed out I just think they need to sharpen up on good customer service. Not rushing you out so they can chat. Rude!

I always forget about this Michaels– it’s not my favorite– but it still meets my crafting needs when I run out of something. The parking lot over here is a joke, and so busy. This store’s layout is not as open as other locations I have been too, but the staff is super friendly and helpful here (it seems they have to be because you can’t find anything you are looking for here). I am mostly here for yarn to feed my crochet hooks. The yarn section is a little wonky and it’s hard to find the right isle to get what your after, but regardless of those little hic-​cups I do like to get my craft on! Great time to shop is when they have «Clearance» sales and after holiday blow outs of the season’s leftovers.

This Michaels location is poorly organized and poorly laid out, so I caution you against coming here during the holiday season, since decorations and supplies are strewn about all willy nilly as if old Saint Nick had thrown up Christmas and spewed it about the store.
If they invested in signage for aisles, it’d really be helpful. Instead they’ve painted very general categories on the walls and said categories are very hard to see over the tall shelves that are stacked high with crafty gadgets and doodads. Unless you can track down someone (which you probably won’t be able to, since they’ll be helping the long lines of people waiting to pay) while you are looking for something specific, you will likely be forced to wander throughout the entire store to find it.
Aside from all of that, though, Michaels is your basic big box craft store. It has your scrap booking materials, your Halloween decorations, card stock, calligraphy pens, paints and so on. While you may have to dig and search for it, they will undoubtedly have the art/​craft supply that you need for your next project and it’ll be at a reasonable price.

Michaels is basically the same wherever you go. Large stores with plenty of items for crafty folk. I would not be one of those folk. However, I did need some scrapbook materials so I recently stopped by.
This store is big and while I find their layout confusing, the staff pointed me in the right direction and I found everything I needed.
Prices are reasonable and the staff is friendly and helpful. I’m sure if one is crafty this is a dream store.

This store has probably one of the biggest selections of crafting materials. I love shop here for origami papers. The down side is that they don’t have enough staff for the enormous store. The isles are not always labeled properly (sometimes unlabeled). I always take a long time to browse if I am looking for something particular since there is usually nobody around to direct me to the right place.

this Michael’s has a wonderful host of Martha Stewart craft items (I’m OBSESSED with MS). however, it’s not very well organized. this could easily be attributed to the fact that i visited this location on a saturday afternon and the stock was most likely picked over and rustled up.
the staff was friendly and helpful and everything’s well placed and easy to find (by aisle and markings, not necessarily within in them (see point above).
next time i get the crafty bug, i’ll definitely be visting here.
ps — for those of you NOT familiar with the area, it’s on the side of 25 without the super target and weight watchers. :)

LOVE ALL Michael’s stores! They offer the BEST coupon deals & have a great selection for just about any genre in arts & crafts. Their prices are always the best as well!
This store I always have issues with the checkers. Some are fantastic & friendly (but incredibly slow) & the others are rude & short, & unwilling to help. I’ve had troubles with a couple different checkers in returning items, but mostly the managers on site are the ones that refuse to help their customers out & won’t allow the checkers to either. I’ve had some AWESOME checkers though, so I can’t say they’re all bad. But if/​when you go here, expect to wait in line for 30 minutes, because everyone in front of you will be having issues with the checkers/​managers themselves, & there’s rarely more then one open lane.

Crafty is something I am not, but since I am settling into my third decade of existence rather peacefully, I would like to get in touch with my more creative side. Michael’s seemed like a good place to start. The store is large and has, to my untrained eye, everything people would need to complete their DIY arts and crafts projects and at reasonable prices… well, maybe with the exception of fabric. Can not recall if they have that here, and if they do, you are still probably better off going to Jo-Ann’s…
The lines on the weekend are always long, but they move very quickly and are formed between bins full of impulse purchases (nail files, notebooks, party napkins, pencils etc) so you kill time looking at the junk. Also, they have the cool baskets with a handle for pulling around the store. I really love those stupid things.

OMG SO MANY CRAFT PROJECTS I’M GONNA DIE! Seriously there is soooooo much stuff there you could get stuck in there for hours. It’s a huge store and it’s full of all kinds of stuff. They have giant hanging signs up though that tell you what is in that section of the store.
Only thing is they needed more cashiers — there were like 2 and like 10 people in line… not cool to have to wait so long… not cool at all

Thank GOD they moved into the new location! This place is fantastic.
It’s super well organized and you don’t get the feeling that they have more merchandise than they have room for like the old location.

I was at first perplexed when I walked into Michael’s for some last minute photo-​booth-​prop-​shopping. WTF? Like, half the store was cordoned off with yellow tape like a crime scene and all those shelves were empty. Besides that, the place was totally bustling. Then it dawned on me after about 10 minutes of shopping and finally paying attention to the gigantic posters all over: they are about to move (across the street, in fact), so that made me feel better.
This isn’t the closest craft store to me, by any means, but I was on that side of town and found it worth checking out. Great for last minute shopping, lots of seasonal inventory marked down for a quick sale, and even though there were tons of people the checkout folks seemed to get everyone moving pretty quickly. I recommend! If you are an impulsive shopper, watch out here because you could walk away with a jam-​packed cart.

I found the staff very helpful.
This place is filled with knick knacks.
Love knick knacks? Need more «stuff»…Michael’s has it.
Downsizing? Stay away from Mchaels, where you will undoubtedly buy shit you do not need.
In my desperate search for 80’s paraphernalia, and accessories, I drifted into Michael’s in search of some very specific items which I know maynot exist anymore. The saleswoman guided me from aisle to aisle showing me what they did have, and offering me suggestions on alternatives. Awesome! It was a hand holding day, and I got what I needed!