Matrix Fitness & Spa

Just a desperate gym trying to make it. Plenty of other places around that you’ll find a deal and place to work out!

The gym is mahogany 80s vibe. Green carpet I believe, with dark wood, set in upscale building. Machines are descent. Small but enough room to work out. I thought it was an average gym. One of the yoga classes was great, one was ridiculously bad. Overall, the proximity to my house at the time was perfect, though, which is really important.
I thought the GM, Kami, was nice and straight to the point, despite what others have said.
During the 1-​week trial period, though, one of the senior sales guys greets me after a post-​hangover workout in an invading space way-​bro-​kind of way, «How was the workout? You going to join? We’re not one of those gyms that gives out free workouts – are you going to join???» I said, I’m not sure, I’m still trying it out. «Well we’re not just a place to get free classes, so I want to know if you’re thinking about joining??» Pretty much all in one sentence like that. I washed it up to an awkward encounter. Wouldn’t you know it, the next time I come in, a couple days later, after the workout, the same attitude, more intense.
It is an ok gym, though, and not too crowded, however, I found other gyms and facilities better in comparison, and ended up joining another.

I can’t say enough good things about this gym! Everyone (staff and members) are so friendly… it’s got a great vibe! It’s extremely clean and well maintained and never too crowded. I recently purchased some personal training sessions and found it to be extremely beneficial. My trainer Hannah was fantastic. very patient and encouraging every step of the way! In fact, all of their trainers seem very friendly and eager to help. I highly recommend matrix!!!

I really liked this gym till I moved out of state. Their billing company forced me to pay an extra month even though I was month to month to cancel my membership. I hope the 100 dollars was worth it will never do business with them again and will never recommend them again.
Update: I upped my stars back to 3 while I am still very unhappy with the billing company used by matrix kami did reach out to me and overall I was happy with the gym.

Been going to matrix for 2 years now and couldn’t imagine working out and going to any other spa, it’s Such a great place! My massages are always awesome with Amber, she’s a one of a kind! I’ve been getting massages for a long time and Ambers style is completely different! And Derota always takes care of me when I have any facial needs! She’s really great and always has the best advice for taking care of skin!

I was a member of Matrix for a year and there are a lot of good things about this gym. The parking is super convenient and there are always a lot of classes offered everyday. Ellen’s x-​bike classes and Cara’s yoga sculpt classes were great. When my living situation changed, Kami was willing to work with me to end my contract early. She was open and receptive to feedback and helped me work with the billing company to stop payments. I can tell she really cares about making sure Matrix members are happy.

This review is for the spa.
Meh covers it. I want to like this place. Free garage parking, out of downtown, spa visit gets you a day at the gym… but every time I’ve gone it’s been a little worse…
New to town I wanted to try out new spas and this place is near my office and offered a groupon. I have gone several other times, and they let you know that it’s been a while since the last visit. Odd to make a customer feel low just bc it’s been 6 months since they came in. At the time, I ignored it, but it was seriously off putting. I was initially excited to see that a spa purchase also granted you access to their gym for the day. Alas, I have never been able to use the gym but I can tell you that the music for the classes are VERY high energy. I know this bc you can hear it through the spa walls as if you are in the class. Note: don’t put the group work out room anywhere near the area that is supposed to be tranquil and relaxing. Ironically, you can barely hear the bass thump in the waiting room. If you get there early enough, and you should make sure that you do, you are sometimes offered a glass of water, tea, or wine. I have had to take initiative and serve myself more than once. The sitting area is dark and comfortable and a good place to get in the mood for a massage. Too bad the rooms do not have the same ambiance. The first time I went to for a massage, there was an awesome furry blanket, the table was heated and they put me in the back where the music isn’t as noticeable and played nice soothing music. From then on, none of that. No spa music, only the music blasting through the walls and none of the other amenities. But it’s those little amenities that make all the difference and set you apart from generic ‘spas’, and for the price should def include. The massages have always been good and are the reason I have returned when they offer a deal. Not amazing, not horrible.
If only this place could revert back to the place I experienced the first time I came in three years ago.

DO NOT JOIN THIS GYM. I joined Matrix in August 2014, thinking that I would not be traveling for work any longer. In November, I was sent back in the field to work, over 800 miles away. In March I thought I should inquire about how to get out of the contract. I contacted the company who handles the billing, ASF Payment Solutions. I was given several hoops to jump through to cancel my membership. Unfortunately for me, as I was staying in a rental property where all bills were paid, I could not furnish a Utility Bill, which they refused to allow the signed Lease from a property that was 800 miles away to suffice as «proof of a move», as this was not a permanent move, I was unable to provide a Utility Bill in my name, because as the rental was a month to month basis, the Landlord paid the Utilities. The owners of this gym, were less than sympathetic to my situation, and refused to allow me to cancel my membership, even though I was only able to come back to Denver sporadically, as I was working 800 miles away. Kami acted like she was going to be able to help me, then she did not help at all, useless. Below is my critique of the gym while I was able to frequent the gym.
The whole places smells, I believe it to be caused by the poor ventilation and lack of cleanliness, maybe mold, who knows? The men’s locker room feels like the inside of a dogs mouth, extremely hot and extremely humid and smells bad. It is a very uncomfortable environment, especially after a work out when you want to shower and not continue to sweat because of the humidity in the room. This would not bother me if I wore a tee shirt to my job, but I wear dress shirts. The sauna is awful (if you can even call that thing a sauna). This is also by far, the tiniest locker room I have ever been in. If by chance you need an extra towel, good luck finding it in the locker room, you will need to walk out to the front desk to get another towel, rather than having them readily accessible in an area where you are most likely to need another towel. On more than one occasion, they did not have any clean workout towels (the tiny ones), I had to wait for the front desk girl to go grab one.
The gym layout is OK, but I feel like they wasted too much room on the group class space that I think I have only seen 5 people in, ever. I have seen a few guys in there that spit on the floor like they are on the baseball diamond and then rub it in with their shoes to smear it around, like its okay to do that, because its the floor. Nobody wipes off their machines. I think I might have been the only person to do that, because when I would go to grab the wet wipe to do so, I would have to pull out 3 just to grab a wet one with cleaning agent on the wipe, because the first 2 would be bone dry (which is a tell tale sign that they are not used). There is a small area at the back of the gym, that is monopolized by the trainers, do not try and do lunges, because that area is theirs and they will not ask you to move, but will stare at you like you are a dog crapping in their yard if you do dare to use that area. There are 2 cable machines that are placed poorly, because if you are walking to get to the free weights there is a good chance that someone will accidentally bump you as you walk past, because there is simply just not enough space for those machines where they are. The free weight area is tiny. There are only 4 weight benches and they are about 3′ closer to each other than they should be, 2 people next to each other, both doing dumbbell fly’s, will bump each other. For $ 100/​month, this gym should have Precor Elliptical machines, I expect top of the line machines for $ 100/​month, they have some old busted Ellipticals that desperately need to be updated. There are only 2 recumbent bikes, and 2 upright bikes, which on Saturday mornings, expect to wait in line to use an exercise bike, but also expect to clean it yourself after the person before you is done sicking it out.
Well, I think that just about covers it. DO NOT JOIN THIS GYM.

Being a resident of the building, I joined Matrix simply based on proximity, however I have been extremely pleased with every aspect of this gym. It is clean, well-​run, and never busy, even at peak times. The front desk staff is immensely helpful in getting clients set up with trainers and giving information on classes, they have a great spa and a killer selection of pre-​workout drinks. I can’t speak highly enough of Kami, she is incredibly knowledgeable, friendly, and has a «whatever is easiest for the client» attitude, which tends to be a rarity in customer service. I joined for convenience, and stayed for the staff. Thanks Matrix!

Received a birthday present for a massage, hot rock, and foot treatment. I was expecting this place to be more of a run of the mill average massage place. But, it is not. It is gorgeous! Walked in and was offered wine, water, or tea while I waited in their dimly lit waiting area with comfortable chairs and couches, and had water features with a soothing sound. They also offered use of gym and sauna. It was an amazing experience! Both my girlfriend and I received massages from Lacey, and we both agree that she was very talented. I don’t get massages often, but the girlfriend does and said that Lacey gave one of the best massages she has ever had. Highly recommend! !!

The facility is nice but have had some major issues with management & billing. After my first 6 training sessions were over i repurchased another 6 and paid cash (like i had with the first 6). Then I tore my ACL playing soccer, and unfortunately was not able to get back into the gym until nearly 8 — 9 months later.
I spoke with Kami Banks and she informed me there was no record of the transaction, and how was she to believe that I actually had paid for the training sessions even though she could see I was in the gym on the date that I had trained, which was also detailed on my personal calendar. Basically calling me a liar which blew my mind. She then explained that the Matrix was not responsible for their trainers collecting money, and I should have asked for a receipt in payment (although I had already purchased the initial 6 sessions in cash). Long story short, I was offered NO compensation and out of pocket $ 500. It was an extremely combative conversation and as a business consultant I would never treat a client in the way I was treated.
The facility is relatively clean, convenient and the staff (other than management) is friendly. Fortunately since I had been with the gym for so long when I cancelled my membership I was in a month to month contract so there was no friction in getting out of the contract. Kami answered the phone and did even attempt to keep my as a client, which again shows her dedication to being a good manager and maintaining positive client relations.

I just had a deep tissue massage with hot stones with Amber at Matrix spa. Amber gives the best massages. She always addresses any aches and pains I might have and the hot stones intensify the massage. I love that Amber is so prompt and always asks what I would like to drink before and after my massage. I love showering and using the steam room before my massage. The entire experience is so relaxing. Thank you Amber and the Matrix.

Love this place! Kami and Kathy are so sweet, Matt kicks your butt, and Justin is hilarious. It’s my favorite gym, beats that 24-​hour meat market down the road all day! They actually care about you here.

The décor is beautiful and calming. I’ve had a facial and an eyebrow wax with Tiffany. I had not had either of those services before, and she explained everything very clearly. She is friendly but professional. Very highly recommended.

I am rating the spa experience. It was average at best. The women’s locker room was FILTHY, big hair balls and grime in the showers, no towels in the locker room so someone had to run up to the front desk for me so I didn’t have to walk around in my robe. Spa is on the other side of the facility so you have to walk around in your robe to get from spa to waiting area for your massage. Waiting room isn’t private, it’s tiny with two uncomfortable pieces of furniture, nothing to read, etc. It just isn’t a relaxing spa day. Maybe it is better if you just want to grab a quick sports massage, but I wouldn’t go here for an «experience.»

Matrix is a beautiful gym and the staff is friendly. However within a year of my membership they had almost 100% turnover with trainers and even were hiring individuals to be trainers that aren’t certified trainers. This was not helpful since I like to attend group classes and these individuals weren’t especially helpful. In addition, they did not fully explain my membership in the beginning and now that I’m unable to afford the gym they are refusing to allow me to cancel my membership. Talk about HORRIBLE business practices. I would NEVER run a business in this fashion. Especially with someone who paid on time and was a loyal customer for 18 months. If you decide to join Matrix here are a few things to keep in mind:
1) Trainers leave as quickly as they start at Matrix.
2) Read every small print in your contract because management (Kami Banks) will NOT BUDGE or work with you in the slightest on anything on it. In fact, I would have her read it out loud to you before you sign it. It will take at least 1 hour of her reading it allowed because there is so much small print.
3) Its a nice gym with no waiting ever for equipment (you pay for that), but classes fill up quickly.
4) The front desk staff and spa staff are great! Oh and Matt, the longest standing trainer. These are the only redeeming qualities of Matrix.

Just had a great girls spa day here — had a massage with hot stones and a foot treatment with Lacey. That was followed by a wonderful microdermabrasion and facial with Tiffany! What a great spot with breathtaking views to take in while you’re working out — loved the window in the TRX room! I so wished I lived closer– I’d be back all the time and definitely have a membership here!

It’s extremely difficult to cancel your membership. I guess they assume that their customers lie to them about moving away. Be prepared to be charged for service you have not received. I was a member at corepower yoga also and cancelling took five minutes. (An example of good customer service)
Not a bad gym, but there are other places in Denver where you get a lot more for the same price. The steam room was broken without being repaired for about 3 months. No courts, pool, etc.

I came here for a massage so this review is about the Spa at Matrix.
I purchased a groupon for a massage– I am always weary of buying a groupon for a massage with the thought that they might not take you as seriously as a client since you are not paying full price. This is exactly what happened at Matrix. For starters the massages are only 50 minutes, which is already 10 minutes shorter than the average massage. When I showed up, I was greeted about 5 minutes late, and then given another 5 minutes to undress (way too long). Not only was the massage cut short, I felt that the massage therapist really rushed through the whole thing. She massaged my back, the back of my legs, feet, neck and shoulders. Totally skipped the front of my legs, hands and arms! I guess there was not enough time to do that.
That being said, the massage itself was very relaxing! The therapist used the perfect amount of pressure and I felt great walking out of there.
Would I recommend a massage here? Yes. However, I do not recommend buying a groupon for it.

I LOVE my gym. I grew up going to Greenwood Athletic Club in Greenwood Village and so was pretty spoiled when it came to gyms, but this one measures up! Let’s just get right down to the nitty gritty of why you should chose this as your fitness home:
1) Cleanliness — You can actually shower in this place and not only is it not gross, it is actually *enjoyable*, which I’ve found is the #1 factor to me in becoming a consistent gym-​goer. I was a (very inconsistent) member of 24 Hour Fitness for years. I never got in regularly because if I had to shower afterward I would have to drive all the way home, lest I contract some weird fungus or have to avoid the nasty clumps of hair and what-​not in the bathroom. The showers and locker room are pristine, have a spa vibe and the equipment is consistently cleaned throughout the day. A++ in this regard.
2) Capacity — When first joining, I was informed that they cap their membership at 1,000. I didn’t really practically know what this meant, but it is evident to me now that this is just about the perfect size for the gym. I’ve never — literally never — had to wait for a piece of equipment, cardio machine or shower stall. I typically come in for an hour around 6:00 — 7:00 am, but have also frequented in the evenings around 6:00 pm. When my schedule allows, I sneak off mid-​day and practically have the place to myself, which is simply lovely.
3) People — Staff is friendly all the time. I often bring my lunch in and they’re happy to store it for me while I work out. You can tell that there are some friends who attend the gym as people are friendly to each other and sometimes talk. As for me, I like to get in and sweat it out, not chit chat; to that end, no one ever tries to strike up an awkward conversation with me and I can come in and do my thing in peace.
4) Location — I work downtown and this place is in the perfect location for me. A huge plus is the parking. I always feel safe going in and out and they have plenty of parking spaces.
5) Spa — I’ve only utilized the spa services a couple times. They weren’t fantastic, but good enough that I would recommend them. Only downside is a very small and open wait room which isn’t ideal (for me) post-​spa treatment.
Since joining I’ve lost about 9 pounds without changing my diet, and I credit this wholly to the fact that I actually enjoy the experience of going to the gym now.
Although it is much pricier than 24 Hour etc, it is well worth budgeting for it if you value a place where you can feel comfortable and clean. For the first time since I lived at home with my parents in college, I can actually say that I have established a positive workout routine that works for me and is a valued part of my life. Matrix is the environment for anyone looking for a fitness home.