Massage Envy – Cherry Creek

I had a great massage but I will never go back. When I get a massage, it needs to be a chill and zen experience. I have no patience for the nit wit prom committee at the front desk. The up sell is obnoxious and REALLY annoying. Signing up for a membership is stupid.

Don’t go here. Terrible customer service from Hope at the front desk.
I was a regular at this clinic until today. I went in for my appointment I had just scheduled yesterday only to find out it was scheduled for a different day. I asked if any hour massages were available since I was there now. I was offered a little later for an hour and a half. I asked if it could be an hour instead (clearly the therapist has the time). I was told she couldn’t leave her therapist with nothing to do for that half hour… To which I replied «even if it was your guys mistake» and she laughed and said «well I wouldn’t say that.»
What happened to a simple apology or a sorry for the inconvenience…
Don’t go here. Go to the LODO location!

Massage was good but then the bearded guy started his rambling sales pitch. At first I thought I’d sign up but since he couldn’t coherently tell me about the contract details, I decided to read it. After doing so, I realized what I was told wasn’t quite accurate and a membership wasn’t right for me. I told them so and that’s when the attitude started. As if I offended him for not signing up or that his initial 3 clicks of the keyboard were SO much work to undo. Then two girls tried to help save the sale and I realized even more that he was not clear on how the program worked and the promo offered. After I paid my non-​member price and walked out, I decided to run back in to the restroom and when I turned around I could see them shaking their heads and snickering. As soon as I walked in it was fake smiles or quick turns of the head. No thanks — the average massages aren’t worth it. Very happy I decided not to join and I won’t be back.

They do prenatal massages as well. Courtney was fantastic! I had pillows propped up all around me while she worked out the tension in my legs & neck. So relaxed! A must do in your third trimester… treat yourself!

Outstanding facial by Esther. I greatly appreciate her for her knowledge and professionalism. Her facials are relaxing and her massage is deep. She is the complete package I highly recommend her. Jessica J. Is a phenomenal massage therapist. Her massage was medium too hard and she is very strong and would be perfect for deep tissue massages. I highly recommend this location. You will be happily greeted by the friendly and knowledgeable front desk staff. Naomi and Julie are also very helpful and familiar with the local area. It was such a pleasant experience to meet everyone while I was in town.

Do not sign up for a monthly membership. We signed up for 3 months and they kept billing us for months after. I tried to get out of it, but they said we would then lose the massages we had paid for. I tried to transfer some of my massages to my mother as she was dying of cancer and in doing that, they resigned me up for 12 months without my knowledge and are telling me that I can not cancel it.

I will never go back to this location. I’m pretty pissed that I’m locked into a contract w them. And hell, I’m almost out of it. I just moved here in September (and I was very happy with my massage guy in Atlanta) and so far they have cancelled 4 appointments. I schedule MAYBE one appointment every 6 weeks. They cancelled 2 with less than 2 hours of notice. Once I rescheduled with a different therapist, was told the person knew trigger point therapy, got there and they didn’t. I loved my new guy at first. But he kept trying to do «energy work» (please stop wasting my hard-​earned money) and didn’t even massage my body. Just got lotion all in my hair and rubbed my scalp so hard that I had strands of my hair all over the place. I just want trigger point therapy followed by a nice massage. Come on.

Great therapists but the front desk girls are spacey and chit-​chatty with one another.
Love the people I regularly see but it’s a toss up on new therapists. And never ask the front desk because all therapists are «great» to them.

The initial interaction I had on the phone to schedule my appointment was poor. I felt if I was a distraction. My massage started 10 minutes late and ended 5 minutes early. Upon checkout the ladies at the front desk were drinking red bull and having dinner. Definitely will not be returning to massage envy, especially not this location if I was ever gifted something. I did not feel as if I was priority at your establishment.

Update: Taylor called and we worked everything out. Thanks for being responsive. Very much appreciated.

The front desk is completely inept and on more than one occasion they have failed to book the correct appt, and today once my husband and I arrived we were told not only that we did not have a couples massage but they had moved my husband to a half hour earlier without being able to contact us bc our massage therapist was out. On top of that, I had requested two female therapists and apparently the front desk woman did not know that the Jamie she had booked us with was indeed a man. This is very frustrating when we make time in our busy schedules and look forward to spending our weekend together only to have a snafu at the last minute. This is unfortunate because I personally know many of the therapist at this location who are wonderful and talented. Their business is being hurt by the massive turnover and in adequate front desk staff. Stick to a smaller location like Westminster or Tiffany Plaza. Still tired and sore!

Linda Bowen is an absolute life changer! Ask for her if you’re experiencing chronic pain, I promise you will not be disappointed!

We came in for a message. Me and my girl. We were brought back quickly. The room was warm and cozy. Nice and homey. I was met by the lady. She put on some soft music. The rest is blurry ecstasy. I loved it. The therapist was an expert. She was very thorough. We left feeling very relaxed. I recommend this place highly.

I do not enjoy being touched my strangers. My family loves to have massages once a month, and I am the odd that refuses to go. I tense up during the whole process. However, I somehow injured my right shoulder/​neck over a week ago and the doctor had no treatment plan other than pain killers and anti-​inflammatories. He suggested a massage or chiro visit, and a massage was the cheaper option (than my $ 80 copay with insurance for the chiro visit). The front staff was amazing, which I did not believe would happen after all the reviews. Well done!
The girl was amazing. She focused on my area of ‘injury’ for a majority of the time, which I had asked for. While I am still in a bit of pain today, it is a different type of pain. Instead of painful ache with shooting pains every once in awhile, it is a dull, achey pain that one would have after a really good workout. Trust me, I would rather have this pain. She educated me and stated it would feel back to normal in a day or two, and that there would be some pain (after all, I did ask for a deep tissue to really get to the issue).
Overall, more impressed than I was lead to believe I would be after reading these reviews.

My apt was with Nick I had stress all in my neck and shoulders he was AMAZING he left me feeling like a noodle I would recommend him in a heart beat so if your heading that was ask for Nick !!!

These guys are scam artists. I just wanted to come in for a couple of massages and I was told by the girl at the desk that I would not have to get the six month program. Then a month or two gos bye and my credit card was charged for all 6 months and I try to deal with that BS. What’s more, never got to use any of the months. not to mention the massages were sub par. I will never say anything good about this place ever. that’s not how you treat customers.
don’t waste your money with these embezzlers

How nice does a massage at the end of a Sunday sound after a long weekend of working, and being on your feet, helping to reset yourself before the week starts all over again. Nice right?
How about we DASH those pleasant thoughts, and just send you walking back to your car, in more knots then when you started, cause now your pissed, and add insult to injury and tell you to come back in two days.
My SITUATION: seems simple :
I called twice to make sure I had my appointment time correct, heard from two people that I was good. Iesha, and another location both assured me that I was good for a 9pm appointment.
When I got there, the front desk was stuffing their faces with Chipotle, and surprise surprise there wasn’t a reservation for me at the time I had twice confirmed, but it had magically been moved to 5pm on Tuesday, to which I am out of town.
Guess all things happen for a reason. By the looks of the many reviews here I’m not the first or the last to have this happen to them.
Keep eating those chips, and providing the sub par service. As for the rest of us I think I will find some of our local bests and adhere to my initial thoughts of not supporting soulless franchises anyways.

I received my first massage ever here and let me say, I was not impressed. I had made an appointment a week in advance when I got there (20 minutes early) my massage therapist was 5 minutes late and after my completely boring, uneventful massage, I looked at the clock a saw she ended it 5 minutes early. So I paid for an hour long massage and didn’t get a full hour.
The massage I can best describe as an effortless back rub. My husband gives better massages and he’s not trained in any way.
I’m only giving this place 2 stars because everyone at the front desk was very nice.
I will never waste my time or money here again.

My therapist, Nikki, was freaking amazing. She found so many knots in my back that had previously not been found. I felt so much better when I walked out of here.
That being said, their front desk staff could be MUCH improved. Upon arriving, in a very sparsely populated lobby I might add, I had to walk to the counter and say hello in order for anyone to acknowledge my presence. Also, they never actually asked what I wanted… (e.g. hourlong massage, hot stone, aromatherapy, etc). I was irritated with the front desk staff, which wasn’t the greatest way to start off a massage.
I will come back to see Nikki, but I don’t look forward to dealing with the front desk.

i had never gotten a massage before so this was my first place. Got two gift cards for my bday so you better believe I’m gonna max out my experience.
I suggest you DON’T make reservations online… it ended up being a huge mess so just call them for the appointment.
I showed up at my time and filled out the form telling them where they could touch me. Bethany gave me my first hot stone massage and I’m addicted now.
The rooms are dark, they make sure all your privates are covered up at all times, and if you make any Unilocal,the masseuse would ease up! The table is comfortable and clean and time goes by too quickly!
It’s pricey but that’s why you work hard right?