Madewell

I had purchased a pair of jeans that ended up not working out so I tried to return them yesterday. This seemed like it should be a pretty simple task… I had my receipt, I had my debit card and I had the jeans with the tags on. They were not busy so I walked up to the counter explained I had changed my mind and would like to return these jeans. The girl at the counter was pretty inept at processing this return… She literally tried 5 times and could NOT figure it out. So after the fifth try and blaming the «new touch pad system» she decided she would issue me a gift card and cash it out to my debit card. Umm this function couldn’t be done. Finally she went to get one of the two out of five employees that could process a return. The girl next to me with her return was in and out while I had to endure a three ring circus! I finally got assistance and my return got processed… I also got accused of trying to return it to a different card and that’s why it wasn’t working, which is untrue. I manage a store in San Francisco and I can honestly say all of my employees who handle the register are versed in purchases, returns etc… These ladies need to get it together! It is the holiday season you are probably going to have to process returns!

I’ve been in here maybe ten times and like the other reviewers, the employees are pretty snooty. They have adorable (overpriced) clothes but I’m happy to get them on sale. It’s just the other part that stinks— walking around feeling peoples eyes following you everywhere (but not offering to help you), trying to get a room, checking out. I’ll probably stick to online ordering.

Snooty employees. Even by northeast standards (where I’m originally from). Now THAT’s pretty bad.
Just moved to the area and was sincerely excited to check out one of their bags that I saw online — I was convinced this was the bag for me. The employees totally tainted my experience though.
I went on a weeknight — I was the only customer. The two women working there looked straight at me as I walked in, but they didn’t give the customary greeting when one walks in a store (I made eye contact and smiled). One of them even looked me up and down silently without smiling — totally sizing me up. The same woman then warmly greeted another customer who entered just several minutes later and offered help. Afterwards, she walked by me and AGAIN unsmilingly and silently looked me up and down.
What gives?
I was dressed casually, but my appearance was nowhere near unkempt. I checked the bottom of my shoes — no dog poop or anything, so I’m pretty sure I didn’t smell. Not that these are valid reasons to alter one’s treatment of another person anyway. I did not have this experience at any other stores in the mall that evening.
Coming from the northeast, I’m actually used to and totally fine with minimal/“unfriendly” customer service (I even miss it sometimes), but I’ve never experienced the ‘tudes that the employees at this location exhibited.
The 2 stars are for the Madewell chain itself — I actually really like it. But they need to do some serious employee re-​training at this location.

I had no idea that Denver got a Madewell. Looks like it’s been around for a couple years, too? Anyway, we have a really good one in Chicago, so although I am excited that Denver has one, they don’t have quite the selection of the one in Chicago, or the size range. The shoe selection, for example, was extremely limited. Madewell has beautiful shoes, so that was disappointing. I went twice this week. On the first day, no one really helped me at all. When I tried something on, no one asked if they could get me another size or if things were ok. But the second time, I got a lot of personal attention and assistance, which I really appreciated. I’m not a diva but sometimes you need help when you’re trying stuff on. That said, I got a great deal on a dress and the sales person even called around about another dress I was interested in but was too big.

Oooh, love me some Madewell. I’m a new mom so this is perfect for me to still feel young (27), but not dress inappropriately. Customer service is hit & miss when I go there, but I like to shop without being bothered so I do not mind much.

I was so excited to see a Madewell shop in Cherry Creek. I have been out of town a while, so did not realize that one had opened.
The shop is merchandised beautifully, well stocked, well lit and the clothes are gorgeous. J Crew is just not quite my taste anymore, so I am pleased that Madewell’s styles remind me of J Crew back when I could spend some money there. The staff was also very friendly, greeting me but not stalking me around the store (as I was their only customer at the time). The salesperson also made some excellent suggestions, and I appreciate her suggesting other shops in which I might find what I was looking for.
I ended up spending way too much money. But I am in love with my new outfits, so oh well… early birthday present for Gena.

Madewell stores, well-​made clothes
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The look of Madewell’s store marries English sophistication with a simple, modern style. It is proud of the fact that they were established in 1937, even though this brand name is now owned by popular retailer, J.Crew.
It has just been half a year since Cherry Creek Mall became Madewell’s first Colorado location, with the second location in Park Meadows Mall soon to launch.
The store in Cherry Creek looks clean — well-​lit, wide spaces allow customers to walk around the store freely without the feeling of a weekend mall craze. The shelves and displays are neatly arranged. The shop looks inviting from not only the outside, with interesting window displays, but from the inside, too, with organized space and welcoming sales associates.
What really catches the eye, though, are the rows of jeans and denim clothing. Young women will find here tons of fits and cuts in all colors. The same goes for jean button-​ups, currently a trend across the board for all designers. In fact, Madewell’s trademark is its denim line.
However, Madewell has a great selection of other clothing items, too. A variety of tops and blouses will keep you coming for your casual clothing needs. The selection of dresses will make Madewell your go-​to place for a nice cocktail dress. And because this brand’s clothes look simple, they can be worn for a walk in a park or dressed up for an evening date. The brand also carries shoes from flat boots to high-​heels in beautiful colors. Tomboys and girly girls will all find something to like about the store.
The superb quality of Madewell is what makes them shine above the rest. Denim and cotton items look and feel like they will survive much more than a single wash. The price for the items is steep, but the quality matches-​after all, you get what you pay for. Generally, expect to pay $ 90 for a full-​priced sweater and $ 115 for jeans.
Madewell has a lot going on for it. The clothes are well-​made, the shopping experience is a clean one, and, although the price points can be seen as extravagant by some, it is a store that feels right at home in Cherry Creek and Park Meadows.
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Lesya Klymenko Liu

Love all the clothes here! The prices are the same as J Crew wear so it’s a bargain when you find cute sweaters and dresses on sale!

The employees are very unfriendly at this location, and didn’t even acknowledge us after we’d been walking around and perusing for about 5 minutes.

I’ve always been a fan of Madewell. I still am.
Here’s my issue with this location:
–I was greeted 3 times but no one let me know some of the items I was debating between were an additional 30% off (no signage).
–I asked if they could locate a size they were missing at another store, they said they couldn’t check.
–I asked if it was available in my size online still, they went to the computer and said yes it was available in the two sizes they were missing online but 10 minutes later back at work it was sold out in all sizes online.
I think J. Crew’s customer service is supposed to be a little better than this?

I really was excited for the opening of this shop! So much so that I rsvped to the grand opening party and spent over $ 200 that evening.
However, I was not nearly as thrilled with my experience shopping today when I needed to exchange an item I bought that previous evening. Though I was able to return the item, the moment it became known that I needed to make an exchange the sales associate took a short and exasperated tone with me, making it very obvious that she was extremely put out by having to help me (though I may have very well been the only customer in the shop). I’m sad to say that I have no plans to continue shopping at this store given this experience as I don’t feel good about returning purely based upon the rude way in which I was treated and reprimanded simply for needing to make a very basic and simple exchange of an unworn and tagged item that I purchased only days ago… really is a shame since I live so close to this mall, I was prefer not to have to drive all the way to Park Meadows simply to enjoy my shopping experience :(

I am in love with Madewell! I recently reviewed the Park Meadows location, and I’m just as much obsessed with this one. The clothes are casual chic, with many unique pieces featured in some of the top fashion magazines. The accessories are GORGEOUS and whimsical. Bulldog stud earrings, sheep necklace, and wispy cuff are some of the few insanely beautiful and quality made pieces that would enliven any outfit, and give some cool personality to clothes. I can’t wait until my next trip there!