Maaco Collision Repair & Auto Painting

A total scam for people that don’t know any better then to take their car into here! (I don’t see how they can keep their rating up here when over HALF of these ratings are as low as you can get even!!!
My kid took his car here & they didn’t seem to want to explain the rip off prices they were trying to take him for & I was clearly asking them to many questions so the lady just started being very rude to me! (I’m amazed this lady could be so rude to me when their trying to charge us over $ 2200 just for a cracked bumper & at this stage I’m almost in shock at her rudeness & attitude! (I actually know quite a bit about cars but my kid is in the «Young, Dumb, & Still trying to Learn» stage & he wants everything now!!) Anyone have one of these type kids around? Heh. .
She angrily babbled about how the rest of the car would need blended so it would match (It’s a damn New car lady), (Oh, the so called FULL Front Bumper they said was $ 495 Unpainted, I found on Ebay for $ 69 w/​Free Delivery!) Shame on You People! We bought the Bumper off of Ebay for $ 69, another Body shop down the road said «No Problem & they’d be happy to paint it & stick it on for $ 300 Overall it was just a little over $ 400 & about a 10 day wait for the bumper to get here!
I will NEVER EVER think about doing any kind of business with these people nor with MAACO Period! Best to just wait to get your car in somewhere else if you have too! It will be way more cheaper & for a way better job I see from reading the other reviews! (Still don’t see how they hold their rating when OVER ½ of these reviews are one star!)

I had some dent repair done recently and the work was very professionally done, the car was finished EARLIER than promised and staff were very courteous and easy to work with. There is no evidence of where the three dents were; the paint matching is perfect, and the car was returned clean. I recommend this MAACO shop if you’re needing bodywork and/​or painting done!

I will NEVER bring another vehicle to this location. I took my Jeep Liberty in for a simple paint job to cover a large scratch that I had put on it from side swiping a fence. I dropped it off on Monday and it was ready on Tues after 5p so when I picked the vehicle up it was filthy inside from dust that was all over the vehicle as well. I took it to be washed on Wednesday and while drying it I noticed that dirt had been clear coated on my bumper and there were bubbles all over the top coat. I was furious as this process would seem to be somewhat simple, turned out to be a nightmare as I took it back and then called today, Thurs; to find out when my vehicle would be completed and they informed me they had «technical’ difficulties with the process and it wouldn’t be finished until Friday at 11a. WHAT??? And better question WHY? I asked for Janelle to call me back so I could speak with someone in depth about what was going on and she never called back to me so I called again and asked to speak to her. The person answering the phone stated she was in a meeting (funny how that works) so I asked to speak with the owner. A man who basically doesn’t give a rats crap about your vehicle as he was as useless as the rest of the people in that office. My advice don’t take your vehicle there unless you don’t care about it. PERIOD!!!
WARNING, WARNING, WARNING… DO NOT TAKE YOUR VEHICLE TO THIS LOCATION!!!

By far the most pleasant estimate I had today. The other two I waited a month and one place was ok but not to observant and the other place has horrible all around! I do not usually comment before work is done but have used them in the past and did a wonderful job and THE BEST customer service!

Really awesome customer service. Everyone there is so friendly and they care about the customer. They also did an amazing, quick paint job on my car. I would highly recommend them

I refuse to even give this place one star. I got in an accident in January. I had an adjustor from my insurance company come out and estimate the damage. I brought my car to Maaco because it was close to home. When I dropped it off they told me it would take one week. 8 weeks later I still do not have my car back! I have called on multiple occasions and get different stories each time. I was told one day it would be done that afternoon, then didn’t hear anything for a week until I called back and they said it was still in alignment and needs to be detailed. I, like many other reviews I have read did NEVER receive even one call from Maaco regarding my car. I always have to call them to ask. My rental car was only good for one month through my insurance and Maaco told me not to worry they would get it extended/​covered. Well that was a lie as well. Very unhappy with the unbelievably poor customer service. I will never be recommending this company to anyone I know. The folks here have no clue what they are doing.

There are so many things wrong I don’t know where to start! I’ll try to make it short.
Some History:
After a tire change the lower fairing and door were damaged from a floor jack. The tire service agreed to pay for the damage.
Maaco was recommended both by my girlfriend who had a door fixed on an «99» Saturn in 2011 and Google with its 4 star rating, So I went with them as they are close.
I initially took my SUV in for an estimate right away, the 3^rd of November. Then I worked the car into both Maaco’s and my schedule. I dropped it off on the 16^th of November, this was suppose to take about one week to finish according to Maaco.
I didn’t get the car back until the 8^th, 3 full weeks, and I had to call them to get a status. They never told me when it was done; to date I’ve never received a call from Maaco.
When I got the car, it was dirty, inside and out. I couldn’t tell whether it was a good job or not, being black, dirty and in the shade it was hard to tell, they ensured me if I didn’t like it I should bring it back.
I took it home and parked it the sunlight and almost cried! I think the gangsters that tag my building could have done a better job!
In my opinion/​observation:
There were dark shadows from uneven paint, it looked like big «dents»
They painted trim, (not suppose to be) that is Anodized Aluminum and unpainted plastic all the same as the door.
They painted the rubber seals for the door.
There were «fish eyes» in the paint and what appears to be a large thumb print near the handle.
The texture of the paint didn’t even match the rest of the car, it was «coarse» while the rest was shiny, and in the sun the swirl marks were enormous!
There were really sharp edges from where there was masking tape near the window trim.
I called Maaco back that day and listed all of these complaints, and they told me sorry, no problem bring it back in. The next week after a Biz trip I brought it in, they had it from the 28^th of Dec. until the 3^rd of Feb… 5 WEEKS!
IN TOTAL, I HAVE BEEN WITH AND WIHOUT A VEHICLE FOR ABOUT 10 WEEKS! FOR A SIMPLE DOOR PAINT!
The best part is!!! They have not fixed what I have said is not done right! the door is not fixed right, it still has «Fisheyes» the trim is still painted, and the thumbprint is still there!!!
It was buffed to match the shine, and some sharp edges and swirl marks removed…
However, the cabin is a complete disaster! it has sanding dust everywhere, and the seats floors and will need a professional cleaning, as a regular vacuum won’t take it out.
It seems there are also quite a few miles on it for just being at a paint shop…
This was the worst experience I’ve ever had, be careful, I recommend that you do not take a nice vehicle to Maaco if you want the job done right.

These guys did an awesome job. Took a new hood in to get painted 2011 Tacoma. Finding a match was pretty seem less and Dave had the paperwork done in minutes. I took it in on a Wednesday and he promised it back to me either Friday or Monday. Didn’t get a call on Friday so just followed up on Monday and sure enough it was done. The paint matched perfectly and I was surprised that my bill was a bit cheaper than origionally quoted!

Let me preface this by writing that the only reason I gave this one star is because I believe Dave and Jenelle were very cordial and pleasant through the entire process.
I will keep this short since no one has the time to read through 10 paragraphs of first world problems:
My Jeep Cherokee was rear-​ended by another motorist, resulting in damage to the bumper, which required a new bumper. Maaco was recommended by my insurance company. I received an estimate from Jenelle, which was approved by my insurance. I scheduled an appointment, which I assumed would be pretty straight forward. I take the Jeep in, they replace the bumper, I come back at the end of the day to pick it up, end of transaction, right?
It took 4 different appointments over the next 6 weeks to get the work done. It was a new excuse ever time I went in. «We ordered the wrong part, the distributor sent the wrong part, the manufacturer doesn’t make the same part anymore so we’ll have to retro-​fit one,» and so on.
Each time my vehicle was in getting «work,» I would have to be the one to initiate the call to see if the vehicle was ready, they were terrible with follow up. Also, on one of the Fridays that the work was supposed to be completed, I had to work late and asked Dave to leave the Jeep outside so that I could pick it up. When I got to the shop, the Jeep was locked in the Garage, and I had to make other arrangements for 3 days because it was Labor Day Weekend. So not only was their communication with me poor, apparently the staff communication with each other was poor.
I’m in the service and sales industry myself, so I have empathy for folks that provide services to other. However, it isn’t a stretch to say this is one of the poorest experiences that I’ve ever had with any company, and I would encourage anyone with a need of vehicle work to seek help elsewhere. Two thumbs down, and I wish I had more thumbs.

I want to express my deep frustration and anger with a recent «experience» I had at your store #M1032 located in Denver, Colorado. I had recently purchased a 1963 Volkswagen Karmann Ghia in need of body sanding work, some body welding and a full paint job. After having read the generally positive reviews about this particular store on Unilocal,I decided to swing by and seek out an estimate for the work.
On August 15, 2014 I brought the vehicle in for an estimate & spoke to the then current manager Gary Harris. Gary said getting the work done I wanted would not be a problem and he agreed to take the car in, quoting me $ 3487.77. For this estimate, I was to receive:
Body/​sanding & prep work
Door welding repair (my door would not shut)
Full painting
Other misc items
Due to us not knowing if the door was able to be repaired, I asked Gary to please work on fixing the door first before any other repairs or work was made on the car. After several weeks, I stopped in and found that the door had not been fixed and yet some body and prep work had already been completed on the read deck of the car. This frustrated me as it was not what we had discussed. I brought this up to Gary and he apologized.
4 more weeks went by and I had not heard anything further from Gary so I stopped by the store to check progress on my car. To my surprise, I was informed by a new representative, Dave, that Gary had retired and would no longer be back. Dave informed me that they should not have taken in my vehicle, that it was not Maaco’s «business model». Imagine my surprise as a customer to hear this. How is this my problem? The manager had looked over and taken in my car! Needless to say, Dave did inform me that he would honor the estimate and work that Gary had quoted me.
3 weeks later, I again stopped by only to see NO PROGRESS made and the car having been moved out of the body shop. When I asked Dave what was going on, he again informed me that my car «shouldn’t have been taken in» and the body shop were not able to perform some of the work I had asked. It started to become very apparent to me that your company was unable/​unwilling to do the work I had been estimated for. I then told Dave I thought it was in our best interests that I just take the car somewhere else for the work where they were more willing/​qualified for the job.
Dave informed me that I was to owe $ 1400 for the work done! My ears could not believe what I was hearing. The car was not even ¹⁄₁₆^th complete, he was telling me his shop could not do the work, and yet he wanted me to pay almost 40% of the bill? After much back and fourth, I agreed to pay a portion $ 873.60 due to him being unwilling to do the right thing and let me take the car as is and just part ways. After further inspection, not even the door was correctly fixed as he indicated it was.
I think this terrible customer service and I would like a full refund. When a customers car cannot be completed and they were promised this, they should not be responsible to pay for your manager’s mistake. Horrible. I am now stuck with having to re-​pay someone to re-​do Maacos work.

Maaco on Colfax has a HUGE customer service issue. There is a blond hair woman who sits at front desk who is so mean and rude to customers it is uncomfortable. First she was very rude to me and I thought well she was having a bad day. Then I went back and in front of me she was awful to a husband and wife that were tying to ignore her very rude treatment of them. It was VERY uncomfortable to watch. I finally spoke up and said «I can’t believe you treat people like that. You did the same thing to me but I thought you were having a bad day.» Other customers were in the front area when this happened and they all said to me they were happy I spoke up because she is always like that.” I will NEVER go back it is bad enough to be treated badly by someone but to go through that humiliation in front of others when you are just trying to give MAACO business is ridiculous.
I heard the reason she gets away with treating people like this is she is the daughter of the owner. I was going to give them a referral. My neighbor needs tons of work done on his card but I told him don’t bother unless you want bad treatment at the front desk and to be humiliated for doing business with Maaco on Colfax.
FYI, there are four body shops on Colfax less than a mile a way that will be happy to take your business for less and you are better treated. Good luck and stay far far away.

I was nervous about getting a dent and some scratches on the side of my new car fixed here — worried about getting an exact paint match and perfect blend between the panels on the car. But Maaco’s estimate was reasonable and other reviews on Unilocal looked good, so I went with them. Now my car looks perfect, and they also detailed the inside of my car and got the job finished exactly when they said they would, for a fair price. Overall I was very pleased with my experience here and would go back again!

Our car needed a new left front bumper and also a new left side view mirror. Maaco’s work was excellent and on time and the actual cost was what we estimated. The employees were friendly and professional. A great neighborhood auto shop!

I recently brought my Mercedes bumpers to the good folks at Maaco on E. Colfax, Denver. I went there because of the good reviews that surpassed other Maaco shops in the metro area. Anyway, Jim and his boys surpassed my expectations. The bumpers came back beautiful. I originally thought they were a little glassy looking but when I installed them on the car, they looked really amazing. Jim knows what he is doing and he matched the paint hue just right. As for the front desk crew, both Don and Janelle were very helpful and cordial. Don’t expect diplomats from this shop. These folks deal with all types. They were plenty nice and did what they said they were going to do. Frankly, I couldn’t have asked for a better experience. The price was extremely fair, the work exceeded my expectations and the items were done inside of a week. I give the shop an A.

I cannot say enough about Maaco.
My car was doored downtown Denver. I had a small dent and several scratches on the paint. I absolutely needed the car back in two days. Not only did they guarantee that the car would be ready by COB two days later, they actually went out of their way to get it done before. The owner drove out of the city to grab a part i needed so the car could be finished on time, and the techs and mechanics did an absolutely phenomenal job. The people who work at Maaco are friendly, fun and immensely talented. I can’t imagine getting my car fixed anywhere else!

Buyer beware! I booked a simple repair and when I went to pick up my truck the wheel trim was a good half inch away from the fender. They said it was «not their issue»! No pride in their work.
Then when I went to pay, they ran my card for $ 100 more than the repair without even showing me the bill before running the card. I had to pull out my estimate to get them to void the charge and run the correct amount! SOME WILL SAY «WHAT DO YOU EXPECT FOR A BUSINESS THAT MAKES FALSE CLAIMS ON TV?» and yes, I guess one should not expect any more honesty on a face to face basis. Sorry to have trusted them.

I dropped my car off here before it opened. By the time I got home and called them to let them know «hey the blue hyundai is mines!» they wanted to get it in the shop and start working on it. Damn speedy! I dropped my key off, talked some figures, and just waited for my G-​ride to be done. I had recent body work done on it and the guy was going to paint it fell through (shady mofo) so I had primer on the hood, trunk, and spoiler. Maaco got the job done in the same day and made my car look so much better. I was worried the new paint would look so different than the old but it doesn’t and I’m a happy lady.