Lotus Medical

I went here for my first time because of the convenient location and the good reviews. Tried to buy some Sour D because it’s my favorite strain and they had a big jar of it on display. It looked and smelled *delicious*. They didn’t have any already weighed out and when the nice lady helping me asked the owner about it, he came in and told me they’d have more tomorrow. I said «you have some right there and a scale on the counter.» He explained that it was just for display. When I asked why he wouldn’t sell me any, he said «I’ve already told a bunch of people that those are only for display, if I sell to you, I’d have to sell to everyone.» I tried to explain why that wasn’t actually true and he made it abundantly clear he didn’t want to talk to me about it by starting a conversation with the next guest. I told him that he wasn’t making me want to come back to his business and he literally said «good, don’t come back.»
Excellent bud, friendly employees, and the worst owner I’ve ever met. I’ll be surprised if this place stays in business with his lack of business skills.
Reply to business response:
I’m not debating why you have the policy in place. You don’t have the policy posted anywhere in your store or on your website. No one told me the policy until I was attempting to buy your product.
None of that matters when you look at how the situation was handled by the owner. Telling a customer to leave and not come back for attempting to have a conversation about why you won’t sell them product is an excellent way to run yourself out of business. What you *could* have done is explain the policy, apologize for the inconvenience and offer *something* to attempt to keep my business. It could have been a free edible or a discount or literally *anything* to try and make my experience less shitty. You could also have explained the policy clearly, made a fucking exception ONCE, and sold me what I came to buy, making it clear that in the future I would not be allowed to buy the display bud.
But instead of any of those reasonable, logical things a business owner could do in that situation, you chose to tell me to leave and never come back. Essentially a big «fuck you for trying to buy bud at our bud store.» You literally picked the *one* option that would ensure that I would have a shitty experience at your store out of all the possible options. That’s terrible business practice and exactly why you deserve this shitty review.
Go take a business 101 class and learn how to handle minor issues instead of turning them into major issues so that you can retain customers instead of pissing them off.

Lotus medical is without a doubt the best dispensary I have ever come in contact with. It’s located in a great building downtown. The office its self is comfortable and feels like an upscale doctors office. All the employees there are beyond welcoming and take pride in the business they have built, and it shows. The bud never disappoints. Although you may pay a little bit more, it is WORTH it. Selection is good and the quality is great.
Over all you simply can not beat the atmosphere, service, or product.

Very nice upscale facility in a fairly discreet location. Very friendly and knowledgable staff. Great quality bud selection and the best pricing on o-​pen cartridges I have found in Denver. Love this shop. Really the only one I use. Staff is great and always makes me feel welcome. Would recommend this place to any one!!!

When it comes to dispensaries, these guys are the in the business. From their knowledgeable staff to the products on their shelves everything about Lotus Medical screams QUALITY!

I’ve been going to medical dispensary in Denver since 2008. Lotus is by far the best. Friendly staff, most inviting & comfortable waiting room & the medicine is top notch only. I do go to other dispensary but they seem too mechanical.