Kevin C Pollard, OD, FAAO

My family and I have been using Dr. Pollard’s services for the past 4 years. We have been more than satisfied with the service we have received from both Dr. Pollard and his entire staff.
dr. Pollard is very skilled in his exams. He detected some deficiencies in my daughter’s vision and recommend vision therapies that have since corrected them.
I have not experienced any thing that come near to the perceived slights that other reviewer have related.
I would recommend Dr. Pollard to anyone looking for a complete diagnostic eye examination.
I will continue to use Dr. Pollard as my sole source for eye care.

I booked an appointment here because it came up when I searched for my insurance and it was the closest location to my house. Despite the fact that I use Unilocal for practically everything, I didn’t even think to look up reviews until I was waiting for my appointment. When I saw the 1 star rating, I was pretty apprehensive. And I will say: not the greatest place I’ve ever been, but it wasn’t a complete nightmare… Although I showed up early for my appointment and still had to wait about 50 minutes. Granted, he was with a patient, but 50 minutes is a looong wait, especially when it’s in the middle of my work day.
I thought Hope, the receptionist that many reviewers seemed to have a terrible experience with, was actually pretty friendly. And she managed not to overcharge me for anything, despite the fact that I didn’t even have all the details about my insurance (I’m still under my mom’s insurance and neither one of us could find our VSP group/​id#). To be honest, I thought Hope was friendlier than Dr Pollard himself. He wasn’t exactly rude but he was rather abrupt. And I thought the whole «two appointments for contact lenses» thing was rather silly. I’ve been wearing contacts for over 10 years, the brand you’re giving me is the exact same brand I’ve been wearing for 2 yrs, the prescription only changed by .25, I appreciate that he was being thorough but… I dunno, I found it sort of unnecessary. The 2^nd appointment was much faster than the first one though; in and out within 15 minutes.
I didn’t order contacts or frames from here and maybe that’s why I’m slightly more satisfied than other reviewers. If you are looking for glasses I would recommend checking out Warby Parker– it’s an online store but they have great styles and they’ll send you several pairs to try on, plus frames + prescription lenses are usually under $ 100. I’m getting off topic but my point is: buying frames from an optometrist is an expensive alternative no matter who you go to.
Anywho, I wouldn’t go out of my way to recommend Dr. Pollard but for a once-​a-​year eye exam, it suits me just fine.

I was looking for an eye doctor close to my downtown office and stumbled upon Dr. Pollard’s office. While Dr. Pollard is a nice enough and definitely capable optometrist, his office staff is TERRIBLE. It would do him good to do a complete overhaul here and get some staff that cares about their job and has just a tiny bit of customer service experience. A tiny bit would be loads more than what his staff has now. I have never come across a ruder bunch. They struggled with my insurance from the beginning and it only got worse.
I was, for a regular eye check-​up, completely overcharged. Over $ 400.00 in patient responsible charges, with my insurance? For a regular eye check-​up, not including my prescription for glasses? Are you kidding? I called to check what had happened, thinking perhaps something had happened in billing. I had never been to their office, maybe they did something differently? I was trying really hard to give them the benefit of the doubt. The woman who took my call was a condescending, rude grump and would barely listen to my questions. But, as it turned out, they had incorrectly billed the visit and the cost went down to $ 200.00. Sketchy… and still really expensive.
So the remaining $ 200.00 balance sat there for a week before I got a nice snotty call from the same woman as above, telling me I was months delinquent and that she would be reporting me to the Credit Bureaus that afternoon if I didn’t make the payment in full that day. Who are you? A bookie? Collecting for your mob boss? The account was in question for the month (one month) that you say I am months delinquent for. Now that it has been *somewhat* settled, you give me a week to pay it? And then threaten me?
That is no way to do business. I will never return and I have shared this experience with co-​workers who had also visited Dr. Pollard’s office and they too will never return.

I didn’t sign on today to write a review of Dr. Pollard, but to find a new ophthamologist, as my insurance just changed. I was a patient of Dr. Pollard’s for many years. I believe he is a very good doctor, and I trusted him with my eyes. However, I agree with others’ comments about his office staff, and his consistant focus on making money. Every time he left me during my exam to wait for drops to work, he would practically push me into the frames room, even after telling him that I only wanted the prescription, and would not be buying glasses that day. The final straw was when I told him that after realizing I could save more than $ 200 buying my contacts (Toric) online instead of from him, he ALMOST refused to give me the prescription, telling me that he would not be able to help me if anything went wrong with them. Hey, I totally get that! But Dr. Pollard AND his staff were so SNOTTY about it. I PAID him (or insurance did) for the exam, and a written contact prescription is my RIGHT. I was done with him that day! If he wants to be competitive in the contact-​lens market, he should reduce his prices and thereby ensure that his patients will rely on his expertise.

I had asked Dr. Pollard for an extra few months of supply of contact lenses as I will be traveling through Asia and wanted to make sure I had enough supply. I wanted to ensure that I had some contacts when I got back and also for my trip in case anything had happened (as we all know contacts are sensitive and sometimes they rip and you go through supply quicker than planned). In addition, I will be unemployed and without med benefits on my return to the states (so I wanted to make sure I utilize what I had before I left) and he denied, wouldn’t help me out — said that my prescription was only for a year and that I would need to come back for another exam (basically just wanted more of my money as my eyes have not changed in years).
Pretty simple request, that I believe most optometrists would understand and help out with. Sad to say, but he has lost a patient and I certainly will not be recommending his services to anyone I know.

I had a terrible experience with Dr. Pollard’s office. I went to Dr. Pollard for my annual eye exam. He actually left the office already and was slightly puzzled that I showed up (on-​time, as scheduled) to my appointment. I don’t think that was his fault, but it was a scheduling error on part of the staff. After filling out the prescription he gave me, I noticed that the prescription was too strong and felt nauseous every time I was wearing them. I re-​scheduled an appointment to get the prescription fixed, but the staff told me it would be another $ 100. Despite the fact that Dr. Pollard is the one who messed up my prescription, the staff says that the additional $ 100 would be required to compensate for Dr. Pollard’s additional time. (So you’re actually going to charge ME $ 100 for MY additional time missed from work from something that is YOUR fault?!) All other offices would just fix the prescription without additional charge…‘cuz well, it was their mistake.
I had to deal with two really incompetent and nasty staff members, Hope and Jane. Hope put me on hold 6 times because she didn’t know the answers to my questions and had to ask Jane each time. I guess that happens sometimes, but wouldn’t it just be easier for me to talk to Jane directly instead of this back-​and-​forth action? Finally, I asked to speak to Jane directly, but Hope would not let me. After letting Hope know that she was not addressing any of my concerns, she finally put Jane on the phone though. Jane was nasty. I have never spoken to anyone so impatient and rude from a doctor’s office. I ended up taking my business elsewhere, and you should, too. I recommend Dr. Torrey from The Bent Lens. If you must use Dr. Pollard, do not call around mid-​month, as it obviously must be Hope and Jane’s times of the month…
1 star off: incorrect prescription
1 star off: Hope
1 star off: Jane
1 star off: terrible customer service… I still have nightmares from that interaction