HealthONE LoDo Internal Medicine

Probably the worst place for an internal medicine practice. They are very disorganized, will not follow instructions and just flat-​out can’t get it together. Every visit, is punctuated with billing errors, prescription problems, lack of call back, etc. The phlebotomist was sloppy and the doctor gripes and complains, and is afraid to fill simple, basic prescriptions. If you have a life and death need for a medication, don’t come here, you may never get it in time.

This place is a joke. They have no idea what they are doing. There doctors are a mess and the staff isn’t very nice. The place looks like you are in a warehouse… my family has been here multiple times and we have never had a good experience.
If you can go somewhere else I highly recommend you do.

Very impressed with the quality of care and personal attention these providers give. Maureen Wenzel is very knowledgable, thorough, and personable. She has taken a lot of time and put a lot of thought into my care. Her attention to detail and follow up are outstanding.

Initially finding this place was great in that it was super convenient and had pretty good reviews. After being a patient here there are so many reasons that I gave it 1 star. It starts with their angry, short tempered disrespectful man Joe in the greeting area. It was unbelievable when he spoke to me the way he did and showed zero concern for me as a patient. The doctors seemed caring and professional until I was informed that they won’t do the paperwork required by my insurance…“a preauthorization because it takes too long and too much of their so valuable time.” I’ve checked with other locations and other doctors and they all agree to do what the insurance company requested for the preauthorization… except for HealthONE. This cost me almost an additional $ 30 per refill. They say they accept insurance but they won’t do what the insurance company asks to give me the benefit of my very expensive insurance. I thought this seems unreasonable so I called and spoke to Liz, the office manager. While she was in fact great addressing previous problems there, ex) Angry Joe, she managed to become impossible to reach for over a month while she told me she’s «working with the insurance company to help me with my preauthorization for my prescriptions. This is after I was told that she would let me know how things are going. Save yourself the trouble of dealing with this joke of a staff. It was real clear that they are much more concerned about their work experience than my experience as a patient.

I came to this clinic for an occupational health-​related eye injury. The kind woman working the front took an hour to get me processed because she was the only one there to take calls and handle other customers. 30 minutes after I was taken back to my exam room, a random nurse came in and asked my name. They had forgotten to tell the doctor to see me and did not have my chart. The nurse who checked me in was in a hurry to get to their lunch delivery order. After waiting an additional 45 minutes in the clinic room wondering if I was forgotten again, I was finally seen. The curious thing is that they weren’t even that busy. This clinic is inefficient, with (at best) disorganized workers that are nice enough, but who sit and laugh obnoxiously at the nurse’s station outside of the patient rooms. It felt very unprofessional. I won’t be returning to this clinic. However, Dr. Craft was knowledgable and helpful once I finally saw him.

do yourself a favor and find another place for your physician.
no matter what kind of issue i came with — anything from getting a shot to joint pains — they wont be able to help you. they will collect the copay (when you have none) and will recommend do nth or go see another doctor. or you might as well become your own doctor, because unless you push for specific actions to be done or tests to be performed — they will not move a finger!
dissapointing

I was told to arrive at 7am and so I did… actually got there at 6:55am and waited at the door. I had an appt at 7:15 am and was not seen until 7:40am. Someone at the desk put down incorrect information on my intake form stating I had an apt at 7:30 and had arrived at 7:27. I presume that is so that their numbers look better when they review their wait times. It was completely falsified.
The front desk and nursing staff was less than friendly. I will not return.

I was very reluctant in locating a PCP here in Denver since I’m new to the area and without any personal recommendations you just never know what you will end up with. However my initial visit with Maureen resolved all of my fears in finding the right clinic to work with me on all my medical issues. Very professional and thorough with her initial consultation and the appointment was handled in a very timely manner. I would recommend this clinic to anyone new to the downtown area.

This place is ridiculous. I called to make an appt. with a certain doctor who is covered by my insurance and the receptionist, Vicki, tells me that he is no longer there. So I find another doctor there who is covered by my plan and I call her back to make an appt. for ²⁄₁₆. I get a call on ²⁄₁₂ and they tell me that he has to reschedule my appt, for late March. I tell the lady I will just find another doctor someplace else. So the next day I receive a voice mail «confirming» my appt. with a third doctor, who I have never heard of. So I call Vicki back to tell her that my appt. was supposed to be with Mark Huun and she says, «He hasn’t worked here since December.» She then asked me if I would like to schedule with a different doctor and I told her I will call someone else who is competent enough to make an appointment.

This place is ridiculous. They canceled my appointment and didn’t even bother to notify me, due to, I suspect, front desk incompetence. It wasn’t a huge deal for me, as I work close by. But imagine how this ridiculously inefficient and indifferent treatment would’ve affected the day of a single parent, or someone who had difficulty getting time off work?
I’ve gone to this place intermittently because of its close location to my workplace. They have lost samples of mine (which required me to waste more of my time coming in to give blood or urine), neglected to call me when results were in, and overall treat their patients badly. I’ve had better customer experiences at convenience stores.
Women, I would not recommend going here. I’m giving it one more chance. If my next appointment goes well, I’ll write another review. For now, though, take your business elsewhere if you want to avoid paternalistic treatment (if you can call it treatment), unfair billing, and indifferent care.

Dr. Maureen is amazing and extremely helpful.
I had an appointment with Dr. Burgess and they told me that the doctor couldn’t see me due to a court date and said the next available date would be in two months late. I understand what these things happen but why wouldn’t you accommodate me if you have to cancel!!! They canceled my appointment in under 24 hours as well. This is unacceptable to me.

Dr. Burgess, is our family doctor. He is always very attentive, takes his time, and addresses all our concerns. He is very friendly and easy to talk to. Also, he doesn’t walk around with a laptop, like some other physicians who keep typing instead of listening! Very refreshing!
We always feel very satisfied after our visits with Dr. Burgess.

I would give this a higher rating, as my visit with Dr. Huun was great. I came in for an annual physical and got charged a co-​pay, when it clearly says on my insurance card that I do not owe a co-​pay for preventative care. I called my insurance company to double check on this, and sure enough, I should not have been charged.
No big deal. I called the HealthONE office and believe I spoke with the office administrator. I explained to her the problem, and I have never been spoken to so rudely by a doctor’s office in my life. She said, and I quote, «there’s no way we could have known you don’t have a co-​pay, we just know what’s on your card and submit it.» I then told her that it says clearly on my RMHP card that I am charged $ 55 for Primary Care, and $ 0 for Preventative Care (annual physicals). Without even apologizing, she proceeded to tell me «well, that’s not our problem, you’ll have to wait 6 – 8 weeks and then get refunded by your insurance company.»
Doctors are great, but front office staff (the practice administrator in particular) could not have been more rude in this mixup, that was THEIR fault. I wouldn’t have even been angry about it if there was some sort of apologetic tone or willingness to work with me. Now I’m out $ 55 for the next two months because they didn’t do their job. Make sure you know your benefits and health plan so you don’t get robbed.

I woke up in terrible shape after getting stranded at the Broadway RTD stop in the middle of a rain storm. Standing outside for 6 minutes getting drenched in 50* weather will do it every time. Luckily, Dr. Burgess squeezed me in on a Wednesday morning.
HealthONE is conveniently situated off of Wazee in LoDo. I arrived 30 minutes before my appointment and it took me 20 of the 30 just to do paperwork. I was promised it would be less of a paperwork nightmare next time. After being shown back to an examination room, I waited only 10 minutes to be seen. Dr. Burgess came in and was extraordinarily thorough in his examination. He took his time to properly diagnose every aspect of my infection. His bedside manner is serious but calm. I found the entire visit to be a good experience.
Overall, I was impressed with his work. I will continue visiting HealthONE as long as I work Downtown.

I’m very happy with Dr Huun and this clinic. Having had a physical done here, I was impressed by Dr Huun’s bedside manner and thoroughness.
There’s not a whole lot more to say, other than that it seems straightforward and efficient. I suppose maybe some of the unhappy reviews are for people who used their walk in service — I had an appointment.
No complaints, absolutely plan to continue using them for primary care.

After what seemed like an eternity, I convinced my boyfriend to finally visit a doctor for a persistent health issue. Not having established a primary care provider in Denver, he went to LoDo HealthONE due to its proximity to our apartment. While the doctor was nice enough, he in no way properly addressed the concerns raised. We ended up finding a wonderful PCP through the University of Colorado Hospital system, and will continue our relationship there.

I have a relatively new job, and thus new medical insurance. I picked HealthOne Lodo because of its close proximity to my office. I have seen Dr. Burgess twice since, and I can’t say enough about him. I presented with a challenging set of symptoms, and Dr. Burgess seemed determined throughout to diagnose what was wrong. He is the ultimate professional, but at the same time, warm and compassionate. The entire staff has been very kind and helpful every time I’ve interacted with anyone. I highly recommend this office, and Dr. Burgess.

.Ever.
Strep throat loves me and usually visits about 3 times a year, so needless to say I am pretty aware of the symptoms. I woke up one morning with obvious strep symptoms. Being new to my job and insurance plan I had not set up a primary care physician yet so I was a walk in and was ready to wait.
When I was brought to an exam room after 30 minutes and quickly saw a nurse and was pleased with the service. This pleasure started to dwindle after I spent another 40 minutes in the exam room waiting for the physicians assistant to see me.
When the PA, Kyle Buss barged into the room, mumbled his name, and started rattling off questions, I had a hard time keeping a positive attitude about this place. He acted like treating me was the worse part of his day. After I repeatedly told him my (or the strep I seem to get) resistance to certain antibiotics, he prescribed them to me anyway.
Fast forward 6 days… I wake up with a fever and strep symptoms again (not a surprise because I was prescribed the wrong antibiotic). I called the clinic repeatedly that morning, hoping to get a new prescription called in and avoid having to face the ass PA again. No luck. I experienced the same dickhead attitude I did the first time. After 1.5 hrs of poking and test taking I was sent home with a new prescription for strep but instructions to NOT fill it until my test results came back.
Fast forward 6 more days… with no word from the clinic on my test results… I wake up with the same symptoms… again. I’m pissed. I call the clinic to see if my results are in, left a message and went straight to the pharmacist and fill the prescription. I was better within 24 hours and have felt great ever since. Never heard back from the clinic
A month later I received a message from HealthOne explaining that they had every «intention» of sending my tests off to the lab… A MONTH AGO… but it looks like it never happened. Ya… whoops. I’m just happy all I was dealing with was strep and that I was experienced enough with the symptoms to have some idea what was going on.
The nurse, and one receptionist, April, were very pleasant but did not make up Kyle Buss and his rude bedside manner… not to mention the «forgotten» labs.

I go here for small issues. Colds, infected fingers, physicals, etc. Being downtown it is really convenient for me to get in the day of an appointment. Great staff.
I would recommend HealthOne in LoDo to others looking for treatment without having to go to the hospital.