Hair

I cancelled my appointment within 6 days and am being charged by Marc. He does great work, and I’ve gone to him for 7 years now for $ 400 – 600 straightening processes.
That said, I’m not able to reschedule at the moment due to a family crisis, and he’s charging me $ 50 despite all that.
Has anyone else had this experience with Marc? It’s hurtful and clearly demonstrates a lack of commitment to long term clients.
Here’s the chain verbatim so you can judge for yourselves if you want to work with Marc:
Date: October 18, 2014 at 02:34:42 MDT
To: Marc Laupretre
Subject: Cancelled: Leigh Fri Oct 24 @ 03:00 PM
Dear Marc Laupretre,
The following appointment has been cancelled.
Appointment Details
Smooth Control — $ 400.00 with Marc Laupretre
Friday October 24 at 03:00 PM (MDT)
On Oct 18, 2014, at 7:29 AM, Laupretre wrote:
Leigh,
Want to let you know the system will charge you 50 $ if you don’t reschedule your appointment in 24 hours. Let me know if there is anything I can do to help accommodate your scheduling needs.
Yours truly
Marc
Sent from my iPhone
Begin forwarded
On Oct 18, 2014, at 10:54, Leigh wrote:
Wait – I get charged $ 50 for canceling almost a week in advance?
My mom is dying, so I came to Arizona to help my family get hospice involved and I’m not sure when I’ll be able to indulge myself with a long hair process.
Can you reconsider this policy for a long-​time customer in the middle of a family crisis?
Thank you in advance,
Leigh
On Oct 18, 2014, at 10:25 AM, Laupretre wrote:
Leigh,
It’s a credit held that you have 90 days to use towards a service. The policy is enforced by the booking system directly. It is only charged when you book a service 3 or more hours and cancel without rescheduling. My apology regarding the confusion surrounding the policy during your challenging family times. I wanted to let you know before it charged you to reschedule.
Yours truly
Marc
Sent from my iPhone
On Oct 18, 2014, at 11:00 AM, Leigh wrote:
Marc,
There’s clearly no confusion now – a long time client that has spent thousands over 7 years (with numerous referrals across that time) asking for an exception for a few weeks while she’s out of town dealing with a dying family member is less important than $ 50 now.
Having been a small business owner myself, I’m well aware that you can change your system or refund the charge if you felt so inclined.
I’ll not be rebooking with you, and I understand that I’ll be charged $ 50.
I’ll be posting all of this on Unilocal,of course.
Leigh