Gerber Collision & Glass

Jeff was amazing! He took all my information quickly and efficiently and had me in and out of Gerber. He provided wonderful customer service and went above and beyond to update me on timeline and cost.
Unfortunately my car was totaled, however, Jeff talked me through some great options to replace my ford. This is the only place i will take my car to in the future!

Took my car in here after someone side swiped me. They took care of all the rental car information, told me they would have my car fixed within a reasonable time frame and beat the expected finish date. Car was as good as new once I got it back. I think they even cleaned it for me.
I will definitely look to go back here if I ever need auto body repairs again.

Scratched the back of my brand new Acura TLX because I am still getting used to the back up camera and warning signals. Just misjudged. Sooo sad to have a scratch on my new car. Picked up some Acura touch up paint, and decided to take it to Gerber on South Colorado Blvd. because I had a good experience with them two years ago on my old Pathfinder. The work was not worth having an estimate put together, and was well-​within my deductible. First met Jeff at the front desk. He said to bring it in on Saturday and they would be willing to help gratis in between other work. When I came in, I was met by Justice who is a manager. She took my car into the shop and spent about ½ hour on it herself. Three different compounds to get out the surface stuff and then meticulous application of the touch up. Now you cannot see the scratch without knowing it is there. NO CHARGE! And they did this just for PR and because they are nice people. Well, here is the PR: Gerber is a first class and consumer-​friendly outfit. They have my loyalty. Let them have a chance to earn yours. They really care.

Had to take my truck to this office to redo the horrible job that the Santa Fe Gerber Collision messed up. They did a good job. It took a week longer then expected but the work was five stars.

Got rear-​ended on the way to work in May. Used Gerber because they are a guaranteed shop for my insurance provider.
Jeff Bogner is the one who did the assessment and the one who guided me through the process. While my car was being fixed, Jeff got in touch with me personally at least a couple times a week to update me on the process.
Jeff and the rest of the team over at Gerber were very helpful and friendly, and I would definitely recommend going there!

After I left this review, this business made every effort to work with my situation and get me taken care of. Very much appreciated.

My wife got rearended at a stop lite in our one year old car. Decided to use Gerber thank goodness I did. Jeff rocked doing everything he promised. These guys did an awesome job thanks again Gerber and again Jeff did a great job.

First I’ll say you would be crazy-​nuts to take your car anywhere else. Now a little bit about who’s leaving this review: I have a custom Saleen Mustang and it is my baby. I also happen to be a very nice person until I experience mediocracy in customer service — and then I’m not. I can be a cranky b*tch when I sense someone doesn’t care and is just going through the motions.
From the very first call to arrange for a repair estimate with Jeff, until the moment I drove my beautifully repaired car off the lot, my experience with Gerber was exceptional. Every single person I encountered — from the front desk gal, to Jeff and his counterpart Justice, to the guys that repaired and painted my baby — seemed genuinely happy to be there and proud of their work. Jeff is a communicator, which matters a great deal to me. He let me know what was going on every step of the way. And he’s a detail guy; another plus in the customer service business. He also knows his cars and knows the repair business, but isn’t a jerk about it. I truly feel he treated my car as if it were his own very precious set of wheels. And he is resourceful! He has contacts and ideas that go far beyond what one would normally expect. And you know what? The man always returned my calls within a few hours if he wasn’t available at the time.
Okay, so what about the quality of the actual repair? My car looks better now than it did BEFORE my accident! To be fair, I paid to have them do some extra work, and it was so worth it. There is a reason why this shop is a preferred provider for many insurance companies. And they aren’t preferred because they’re cheap! It’s because they’re good — of this I am certain. Also, they finished my car before they said they would; another plus.
So here is the only caveat: because they are so good, they are busy! You are going to need to make an appointment just to get an estimate, and then you may have to wait several weeks before they can actually do the work. So if you’re in a big fat hurry, you probably won’t choose this place. But if you can stand to wait, you will be so very glad you did. I certainly am.

After waiting a month to get in unfortunately I did not have a good experience. I did stop by 2 hours early because I was in the area and they were unable to get me in early. I respect that and kindly left and came back at appointment time. My appointment was on Friday at 4:00. The man that did my estimate seemed kind until he started my estimate. I’m there because I was referred by someone and trusted that I would be treated kindly and professional. I know nothing about fixing cars therefore I expected a much more helpful approach. I had already been inconvenienced with the hassle of having to fix my car anyways and waiting, missing work, etc. Not much damage on my car but regardless I want it fixed. He started auguring with me weather my car was in a accident before. I have owned my car for 6 years. The area I want fixed was caused by hitting a unmarked barrier going 40 miles per hour on the front left side of my car nothing to do with the left side of the car which was by the drivers door that was fixed before I bought the car. I had gotten my car detailed and had removed most of the paint from the barrier but obvious bumper and paint damage. I asked about my windshield which had been hit as well thinking that was a logical question and he very snotty said ‚“whats wrong with your windshield «. He is the professional and I assumed it would be part of what would be checked out since it was part of the accident. He then tells me even though the place is Gerber collision and Glass he did not do the glass part and needed to have the glass part check it out! Come on really, if that is so then why do you not tell people that when they make appointment. So I go inside and wait for my estimate and then he continues to talk his «wise man talk» and tells me the work needs to be paid for before they do it. Really by now you know what I’m thinking, I do not feel it is any of his business how I pay for my services! I mention something to the receptionist and she laughs and say’s oh it’s Friday afternoon! OMG really, as a customer I really don’t care what day or time it is because it was during their business hours. Bad experience!

I will not be going anywhere else. Doug, the estimator at Gerber, handled our repair wonderfully. He let me know their current work load, informed me how long it would take to get the repair done, and saved me money on salvaging old material to ensure I did not need any painting, matching, or more costly replacements. When I made a mistake and did not note the date correctly my wife and I were leaving on vacation, he moved things to get my repair done a day early — and this while they were backlogged with work for 3 months! They did great work, and most importantly, their customer service was incredible. I won’t be going anywhere else for repairs.

My car was stolen, but then found. It was the biggest hassle and violating. But Justice was a huge help. She was on the phone with my insurance getting their a**es into gear. And to top it all off, she got the guys to wash and clean my car for me, so I could feel some sense of ownership again. Lastly, for convenience sake they will come pick you up or drop you off if you need a ride. And they are usaa approved! 6 out of 5 stars if I could.

Went to Gerber today to get a quote on a scratch on the hood of my car. They told me the soonest the would look at it would be in seven days. According to the other reviews they do good work, but expect at least a week just to have them look at it to get a quote. They told me if I didn’t like it to go down the street to the compitition. So much for excellent service.

Outstanding from the get go. Other repair shops wanted me to set up an appointment just for a quote for would never call me back after getting a quote. Jeff saw that I was taken care of instantly. Saved me $ by finding a less expensive part and having it painted there. Got it taken care of quickly. I’d go back in a second and strongly recommend that you do too.

Okay where do I start?
(1) Customer Service — Excellent
(2) Quality of Work — Excellent
(3) Time in completing work — they always finish within the time frame they give you
Okay now let me talk about Jeff! Such a fabulous guys! Extremely knowledgeable, polite with a sound sense of intellectual sagacity. I am so grateful that I went to Gerber and actually met Jeff. There is nothing more refreshing than talking to someone who is able to help you regardless of your circumstance.
Overall, if you have a collision repair you have to fix, if you haven’t being to Gerber on ColoBlvd, you are probably not getting the best of service!
Thanks Guys!!!
Tony O

Everyone is SOOO nice here! I have had the worst 72 hours (car towed, backed into a pole, boxed in my parking spot which made me late to my appointment) and they have been nothing but nice, helpful and understanding. They are very efficient and knowledgable about what each of their roles are. I was able to get an appointment with them the very next day! I HIGHLY recommend Gerber for your auto collision needs!

Don’t bother going anywhere else! Amazing service, very friendly! They emailed and called often to keep me updated on the progress and helped with getting a rental. Simply great service!

Don’t Go Anywhere Else!
Crashed my Impreza, this was one of my insurance company’s partner shops. State Farm did a great job getting me connected with a shop. Jeff, Dana and Justice made me feel like they valued my business by getting my estimate the same day I brought it in, getting me slotted in for repair quickly, calling me every couple of days to provide updates, BEATING THE COMMITTED COMPLETION DATE BY 5 DAYS, treating me kindly when I was freaking out and addressing my concerns about the all wheel drive. The repair is pretty close to flawless, can’t tell there was any damage.
This shop is doing a huge amount of business but the staff manages to do a thorough job with every customer. I highly recommend the S Colorado Blvd office of Gerber Glass and Collision.

Incredible service from Dana at the front desk, to Jeff the estimator, and the people who do the body work on your car. Super friendly, fast and organized. This is my second time using their body service (unfortunately for me, my second car accident). They’ve always kept me in the loop on the status of my vehicle and organized my rental car pick up and drop off seamlessly. Very pleased. Now if people could stop driving like maniacs, that would be great. Until then, I know a great body shop.

This is for the S Colo Blvd location, as well as Gerber as a whole.
WOW!!! AWESOME customer service!!! Jeff at the Colo Blvd location, as well as Traci in the Morrison location are the BEST.
We have a fairly minor hit and run (I know, shocking in Denver, huh?) parking lot ding that caused our front hood to bend a bit, as well as some other cosmetic damage. I made an appt for an estimate at the CO Blvd location, as this is real close to us. Jeff got us an estimate quickly, and mentioned that his location was pretty busy and probably couldn;t get to us before January (estimate was in Oct). But showing the AWESOME service, Jeff and team were quick to recommend contacting the Morrison location, as they were probably not as busy — BOOM! Car is getting worked on in 2 weeks!
In a time where (in my opinion) customer service is at an all time low, Gerber and Jeff stand out! Oh, and their 800# customer service people are great as well!
I’ll update when my car is done, but i am CERTAIN it will be another great experience!!!

My friend had gotten a $ 900 quote from a competitor on her older vehicle. The fender was bent in near the door. She took it in to your company and within just a few minutes, they had pulled out the bend and smoothed out the paint and made it look pretty good, for being her older car. She was amazed at how quickly they handled her needs. And the kicker was, when she asked how much, they tossed her the keys and said, «no charge»! She absolutely would have paid them well for such good service and quick results for a small, easy problem. Good job!