Freedom Cab

In town for a conference, these cabs were lined up at the taxi stand in front of the Sheraton.
Needed a round trip. Had to pick up (300) raffle tickets we were doing a drawing in less than one hour. I asked him to wait. I said charge me a fare to wait. I threw my wallet down I just needed to run into a restaurant and grab the bowl would have taken less than 2 minutes.
Then he insisted I pay.
Then he revs up to drive off.
Then I take a picture of him with my cell phone and there goes my ride back.
AVOID THIS TAXI CO. They only want fares to the airport and will not wait for you. HORRIBLE. I wish I could him zero stars. His license plate is 5989.
Took a Lyft back. It was awesome.

I used Freedom Cab twice today. Both times, the cab came very quickly. The drivers were very nice people. I live in the northeast part of Denver, which is where they are based, which might have helped. The reason for 4 stars and not 5 — one of the times, the driver began taking a longer route…

I’m really surprised at the horrible experiences some folks have had. I prefer Über, but I take Freedom Cabs when I have to get to DIA by 5am or some super early time. i call the night before, they are always on time, the cabs are always fairly clean, the drivers nice. I have done extensive travel in Africa so often i know just where the cab driver is from and that leads to good conversations on the way to the airport.
Once I had one from DIA to my house though and that cab was, in fact, filthy. It was a white guy with a mini-​van. I didn’t realize how dirty it was until he’d pulled away from the curb. But the ones who come to my house in the wee hours all seem very nice.
And it is MUCH cheaper (40% or so) than other cabs.

Cab ride to downtown Denver from airport cost $ 55. They billed my credit card $ 125. Need I say more?

I would give this company is zero if I could. But here’s my one star. The cabdriver told me he would do a flat fair from Denver airport to downtown with a stop at University of Denver to pick up my son. When we got to downtown Denver he told me he had to use the meter not flat rate and charged me $ 78 instead of 55. Suddenly he spoke very little English. Horrible experience

If I could give this company a zero I would! I was charged $ 85 for a one way trip for a13 mile ride. The diver took it upon himself to charge me twice both with a tip for himself after he called me several times after dropping me leaving me harassing messages on my phone. I would not recommend this company even if your life depended on it. This company is full of harassing, rude, crooks. NEVER USE THE 4’s! By the way even if you have an issue with this company they don’t care. You can obviously tell this company is a joke by all the negative reviews.

The worst taxi service in Denver, which is also why they are the cheapest. Called a cab on Sunday afternoon (no traffic and clear roads), waited 40 minutes, called the dispatcher back, she took my info again and wanted to hang up, at which point i asked how long should it be. The dispatcher informed me that the driver is on his way and will call me once he is there. The office of the company is in the same zip code as my pick up address, it takes 40 minutes to get to the airport and since all i needed was a ride from NE Denver to downtown — they probably decided it was not worth the $$, which is fine but a) maybe you should be a airport shuttle service — since that is the only job you accept, and b) DONT LIE TO ME — just tell me you dont have the ride near by so i can call the different company. In addition it is now 9 pm of the same day … and I am still waiting for that wonderful call from the cab driver … or the cab to show up.
UNRELIABLE !!! THIS COMPANY CAN NOT BE TRUSTED IF YOU ACTUALLY NEED TO BE SOMEWHERE ON TIME — NEVER USE THEM !!!
this taxi service gets 0 in ratings based on my experience.

I had a horrible experience last weekend with this cab company. I had to convince the cab driver to drive us back, which was only 7 miles away in Louisville. As we were driving, my friend started falling asleep because she had woken up extremely early that day. Even though I assured the cab driver that she was just tired, he called us «dumb ass drunk girls». We are both professionals and if I called someone that at work, I’d get fired! Anyway, he tried to drop us off a block away and when I told him I wouldn’t tip him since I was so offended, he went ballistic on me, saying he did me a huge favor and I should be grateful! I have never had such a bad taxi experience! I don’t recommend a company!

45 minutes after requesting a cab, I called back and the dispatcher said she couldn’t find one. I asked if anyone was planning to tell me that and she claimed that she had tried to call me. That was a blatant LIE, but she insisted she had tried to call. My phone said otherwise — there was no record of an incoming call. And it was right next to me with the volume turned all the way up, the entire 45 minutes I was waiting. I could hear it perfectly clearly, NOT RINGING.
I ended up calling Yellow Cab, for the trip out and the trip back. Both times someone showed up within 10 minutes.
I’m not sure how or why Freedom Cab is in business. Apparently providing a cab ride is too much to ask of them, and it’s also less than convenient for them to tell you that. If you call them in actual need of a ride… well, good luck.

Best cab ride I’ve had in Denver. We called ahead for a ride to the airport and they were right on time. Clean cab, courteous driver and easy to pay at a fair price. I recommend.

After trying for about 45 minutes to set up a cab I keep being told to hold on and am then disconnected. 6^th call tonight. My car is in the shop and I was trying to get a ride to work scheduled. It will not be with this sham of a company.

I called to go to the airport. Dispatcher called me back in 10 min. Driver was there in 15. From phone call to pick up Bout 25 min. Dispatcher seemed friendly. Cab driver was cool. I have to say… No problems this time around.

I called freedom cab one week ago and im still waiting for it. So i called back this morning. 40 mins later I decided to call and get an eta, the very rude intolerant man on the phone yelled at me. «You never call this company» he says. I insisted that I had called freedom cab 40 mins ago and he just continued yelling at me and then threatened to hang up the phone. A** hole. So I said «f*** your cab company» and then wrote this review, and then continued on with my day, knowing I will not be using this cab service EVER again. Poor cabbys dealing with that scum of a dispatcher. Oh, btw, I posted a screen shot I took proving that man was wrong & I was right

The dispatcher told me my cab driver would call me when he arrived. I stood outside waiting for 30 minutes. No one showed up, no one called, so I called to check on the status. The dispatcher then told me that no one was standing outside, so the driver left. I explained that I had been standing outside for 30 minutes, nobody showed up, nobody called, and the dispatcher continued to tell me why I was the one at fault. No cab showed up, no apology was given, there was only a rude explanation of how I was not where I said I was.

We called for a cab last night waited 45 minutes and NO cab had shown up! I called to ask the RUDE dispatcher how much longer we would have to wait. She responded «it takes anywhere from 5min to an HOUR.» UNBELIEVABLE! We live downtown that’s a ridiculous amount of time to wait especially with all the cabs that are around here ²⁴⁄₇! Well since we were now running very LATE, we decided to take our own car for the night. To top it all off … NO ONE EVER CALLED US AFTER WE LEFT IN OUR OWN FRIGGIN CAR TO PICK US UP! NO CALL NO SHOW?! THAT’S GREAT BUSINESS! Keep up the good work! We won’t EVER use their cab service again! I HAVE THE FREEDOM TO SAY Y’ALL SUCK!

Horrible cab company. They say they will pick you up but they just leave you stranded. Go to a better company like Über or yellow cab… this company has the worst customer service and they are liers. call any other number!

Wow. I just got home and am still shaking in anger. After waiting 40 minutes for a cab, I get a call from the driver. He was yelling, and the only reason I knew it was him, was bc I called a cab. I had given the operator the address, and the intersection (the mechanic’s shop I was in had a driveway and clear sign). He cabbie yelled «4 MINUTES» to be out side. 2 minutes later, I get another screaming phone call, all the while, watching for him outside.
I walk outside, while speaking to him, and see him…4 lanes over on 6^th avenue on the opposite side of the street. The entire time I told him while he was yelling at me that I saw him and i walked across to meet him. I hang up, walk across, and guess what? He was gone. I call again, and he yelled at me and argued that I wasn’t where I was supposed to be in the first place. UHHHHHHH… nope. I did shut up, however, bc this guy was a total asshole yeller, and was all about fighting and being right. Except, he was WRONG, a JERK, and actually put the customer in DANGER (walking across 4 lanes of traffic with no crosswalk), bc he was too lazy to pick me up at the address I gave him. WELL DONE.
I will NEVER call Freedom again.
No one likes to be attacked verbally and then pay you for your service.

I use Freedom Cab exclusively around town. Their cabs are clean, reliable and most importantly, they have the cheapest per mile rate in Denver. I even request them when I get to the taxi line at the airport, bypassing the other cabs that are there. It can save you 5 – 10 dollars on a trip to Central Denver.
For all the people who complain about the way the cabs work, here are some helpful hints to eliminate common misunderstandings:
1) Ask ahead of time whether you can pay by credit card or large bills. Yes, the drivers are required to accept all forms of payment, but credit card readers are sometimes broken or they don’t have the change to break a large bill. Would you rather find that out at the end of the ride or at the beginning?
2) When you grab at cab at the airport or from a hotel line, be understanding that if you take a short trip, you just screwed that driver royally. The drivers have been queued up waiting for sometimes 1 or 2 hours at that spot hoping for a 50 dollar fare to or from downtown and the airport, and if you go three miles to pick up your car, they lost money for their labors. I know some people have their special super saver ideas of parking at nearby hotels or satellite lots in order to save on cab fares, but use the provided shuttles to get to your car! Or, at least give the taxi a hefty tip for their troubles. Otherwise, your saving scheme just came out of the pocket of a driver who probably can afford it a lot less than you.
3) Don’t throw up in or mess up the taxi. The driver, not the cab company, pays for the clean up.
4) Drivers are independent contractors (in some cases they may own the cab) and pay a weekly lease fee to the cab company owner, so the driver is the one who is at risk for making or losing money each day. If you stiff them on a fare, they are the ones who suffer.

I’m a 26/​yo femaIe and no longer feel safe taking Freedom Cab.
Upon arriving home my bf presented his credit card at which time the driver told him he didnt have a card reader and said my bf could not leave thr cab. My bf exited in a panic as the driver yelled profanities at him, worried the driver would lock him in the cab. My bf walked towards our home when the driver suddenly DID have a card reader and demanded he pay. My bf kept walking and the driver just screamed profanities at him from the middle of the street.
I called Freedom Cab and the Denver police afraid that now this man knows where we live. This is our second experience w/​a Freedom cab driver claiming they dont have a card reader or it is broken (my driver actually drove me to what I felt was an unsafe area, and made me take money out of an ATM to pay my fare), only to discover theyll take the cash and charge your card.

Still waiting for our cab!
I called Freedom on a Saturday night, trying to get from the Highlands/​Sloans area to The Ogden Theatre. We were going out to a concert and did not want to drink and drive. I read in the Westword that Freedom Cab was the cheapest, and you should call the next time you need a ride.
I had called earlier and was told they were not taking reservation, and to call back 20 minutes prior to needing a ride. When we asked when the taxi would be at our house, the dispatcher replied, «I said we would be there», and then hung up. Well, the cab never showed up!
Do yourself a favor and do not waste your time calling for a Freedom Cab, unless you want to speak with rude dispatchers and wait all night for a cab.
One star is too much credit, wish there was an option for zero!