Four Star Denver

If I could I wouldn’t even give them one star. DJ LLC is the owner of the property we stayed at for 2 years, greedy is the word I would use to describe them. We were forced to renew our lease 2 months before the lease was up, with a 400 $ rent increase. We decided to move out. When we moved into the house the house never got a walk-​through, right away the house needed to be completely painted and new carpet. I informed the property manager David Roth the issues we had and documented upon moving in, nothing ever came about. Upon moving out I informed them that with the rate increase we decided to move out but I installed carpet for them, mind you 500 ft.² I put in a very nice high-​quality carpet. I wasn’t expecting refund in the carpet and I wasn’t expecting a high rate increase of $ 400. Anything and everything that I did to the house I never bothered them in repairs, I just did the repairs. Now it is a fight to get my full deposit back after moving out I hired a cleaning crew and had the brand-​new carpets shampooed I got charged for them bringing in their own carpet shampooer and cleaning crew when it was already done. I also got charged $ 1000 for the entire house to be painted. Four-​star really is very hard to work with they don’t return your emails or calls. I would highly recommend staying away from this horrible management company if you are a renter or a homeowner looking for a property management company. There are several reviews about lack of communication with this company.

My girlfriend and her sister were in a rush to find a place to move. They jumped on the place I am currently sitting in. Skakinah emailed the sister and told her she could pick her keys up at a certain time on a Saturday. Turns out they aren’t even open on Saturdays and Shakinah was not in town. After leaving multiple voice mails, we finally got in the place. No air conditioning, place was a nasty mess, and just looks gross. Regardless, we made due. After a while issues started coming up. The washing machine started leaking and we tried contacting them many times yo no avail. Only after the family below called because of the water dripping in did they come fix it. Since then, the door has fallen off the oven and the dryer has quit working. I would not recommend these people at all. Feel free to contact me if you’d like to talk about it.

I am amazed this company is in business. House on our block is managed by them, by far the worst maintained house in the neighborhood. They ignore the place, you can see the house falling apart, and they don’t care. The bad tenants have been doing illegal things on the property, and the good tenants leave because the management company sucks so bad. If you are a homeowner, entrusting your home to this company would be a huge mistake. If you are a renter, find another place to rent, you will never hear back from this company if you have any problems. Seriously, how do they stay in business, do people not read reviews?

Please NEVER NEVER NEVER rent from this company. I have had so many bad experiences with this company and their properties that I don’t even know where to begin. They’re terrible at communication, whether it’s over the phone, in the office, or through email. When you do finally get ahold of someone in the office, they act like you are the biggest inconvenience in their day and will try to hang up on you as quickly as possible. No one in the office is clear on the policies and you will often get contradicting information.
Issues unique to my apartment: scheduling 2 – 3 walk-​throughs/​day of my apartment for about a 1 month period. One of their employees was late for the scheduled window of time he was to conduct the walk-​through, so I decided to take a shower. He still walked in the apartment, and even tried to walk in on me in the bathroom, even when I told him I was in there. He actually got upset at me for ‘not answering the door.’ Really great customer service skills right there.
My apartment also flooded because four star decided to schedule pipe repairs in the apartment above me without scheduling the water to be turned off. The result? 5 inches of water in my apartment that their vendors didn’t care about. When I asked the vendors for help, they just said «we don’t know how to turn off the water.» I never got any acknowledgement for my problem and just had to deal with getting rid of the water by myself.
Please, think again before ever entering into an agreement with these people. Once they have you on a lease, they will do absolutely nothing to help you.

I would stay away from ever renting from any property that Four Star Realty owns. They will NEVER call you back and when they say they will do something forget it ever happening.
I even had an incident with a really loud neighbor and all they could say was that he had been there for awhile and never had an issue with him… guess who came to my window threatening me because of me calling. that neighbor and cops even had to show up and all Four Star would do is well we will just wait and see what the cops say. Makes you feel safe and secure right when they even question you… But believe a guy who used to work for them who also lived in the building and heard it all.
I was promised a ceiling fan in my apartment and it took David 2 MONTHS to respond back to me after he said it would be done.
They decided to change their automatic rent payments website and decided to tell me I owed them for being late when it was their fault because some peoples information did not go through.
Honestly they are the WORST if there was an option to do negative stars I would.
Worst experience and year of my life dealing with them and their awful property.

Not recommended. I think there are better places you can spend your money.
Their apartments are presently overpriced by $ 100−150/month and are expected to go up by the same amount next lease renewal. Rent includes a utility fee which has doubled in the past 2 yrs and my habits haven’t changed much. I suspect this has become a source of revenue for the company.
In my building, the cost to replace the building key is $ 50. This is an ordinary key that, were it not for the Do Not Duplicate (DND) stamp on it, costs $ 1.69 to copy at Ace Hardware. Because it has the stamp it would cost $ 2.69 to copy with permission. I inquired to Four Star about the excessive cost for the key and was informed that it was «simply their cost.» If you’re in need of a key, and are not interested in being preyed upon, consider that key makers don’t bother removing keys from key rings, or key caps that cover the DND stamp, when copying keys.
As you can read from the other reviews this company also has a poor track record for returning tenant deposits. It would be unfortunate to be penalized once more, for being a good customer, on your way out the door. If this is the case leadership may want to reconsider present policy because I can’t imagine this is good for business in the long run.

This company is the worst… We scheduled a showing on ⁰⁴⁄₂₂ with a person named Hannah. We were unable to to view the inside of the house, because Hannah had the wrong key. We rescheduled to view the house today, the 24^th, and low and behold the key once again did not work. The fact that their employees cannot perform their basic job function shows the lack of professionalism and customer service this company stands for. I understand people make mistakes, but to make the same mistake twice (a basic one at that), is completely unacceptable. I guess I’m just lucky I didn’t actually end up renting from this awful business.

Only rent from this company if you expect to have no problems at all with their properties. If you do have problems, which you will, they will not be fixed for months and that is with continuously reminding them of said problem. Also, they turn a blind eye to realty law in order to exploit students who are unaware of said laws. Nefarious in the way they handle business. DO NOT RENT FROM THESE PEOPLE! Great properties but awful business practices

Dealing with this company is financially and psychologically draining. Just don’t do it, trust me.
Kelly Corbin provided awful service but Caldwell Sullivan refused to change our assigned property manager. Finally, they got rid of her but we only had a few months left on the lease so it hardly mattered. The other staff wasn’t much better. Condescending and unresponsive sums up their attitude towards helping tenants. When our water heater broke they actually made it seem as though I was being a burden by asking them to fix it.
When we first moved in to the house on Humboldt St we were told touchup painting and several other tasks would be completed. This never happened. Fourstar’s explanation was that the property owner didn’t want to pay for it. This doesn’t make sense because that should have come out of previous tenants’ security deposit. And of course when I moved out after 2 years, we were charged for $ 3,000 ($ 2200 security deposit + $ 800 cash) in repairs to the house, including interior painting, etc. that we had been told would be completed shortly after moving in! They essentially used my money to make the house nicer than when I moved in. It makes me wonder if they charged the previous tenant as well, but didn’t pay for the actual work to be done thus pocketing the money twice for the same repairs.
A piece of me regrets not going to small claims court.

I literally have never wasted so much of my time with a property management company, or ANY company for that matter. Because of this, I can’t even fathom to elaborate on how terrible they are as I can’t waste any more of my energy on them. Just know that they are horrible at what they do.

do yourself a favor and do not rent from these people. i rented with them for a year and not once did i ever get a returned phone call from our property manager, about anything. he sometimes would email me back, when it seemed convenient for him to do so. when we moved in, numerous things were broken (a giant piece of glass missing from our living room window, to name one) and many things did not get repaired. our front lawn was in terrible shape and covered in trash. they said they would have some one come and landscape and clean the property, which never happened. if things did get repaired it would take about a week and they send random slightly shady characters to do their maintenance work. i would expect that a company that manages 500 properties would be able to accept split rent checks but, nope. when we moved out they were looking to raise the rent from 800 to 1095 for an incredibly unkept property in a bad area of town.

Worst rental company that I have ever dealt with. Never responded to work orders, always tried to find ways to get money from us. Tried to get us to pay for costly repairs right after we moved in. Before we even moved in and after we had already signed a lease they tried to tell us that someone had been there before us and they were giving the property to them instead. Never friendly to deal with when we were able to reach them, always very condescending and not at all helpful. Had to hire outside help to fix and repair things on more than one occasion. Also took our entire deposit and requested additional money beyond that amount when we moved out.
STAY AWAY! They prey on students expecting them to just comply with their demands.
Kelly Corbin is the worst, like seriously, just the worst. I feel bad for anyone that has to deal with her. Just no.

Negatives:
This company is terrible at responding to communication. When I wanted to renew my lease, and responded to the person’s e-​mail, he never responded. I didn’t know there was a problem until I received an e-​mail saying they were going to show my place. I tried calling, but received no response. I had to keep calling until was actually in his office. More recently, I have tried to receive clarification about their short-​term subletting process, but he never returns my calls. I thought I knew the policy until the lease person called me asking if I knew about the terms for breaking my lease. So, not only have they been bad at responding to voice mails, they are bad at communicating the correct policies to their customers.
Also, a few months ago, they were supposed to fix my door and said they would come fix it, but still haven’t. I have also received no additional communication from the maintenance person or from Four Star.
Positives: I was able to sign the lease electronically and so was able to rent the property while I was still overseas. When I have managed to reach them, they have been friendly and seem to want to help. They were also good at fixing a couple of problems that were in the apartment when I first moved in. Those three positives are the reason this company gets two stars instead of 1.
Advice: if you will be staying in the place for one year and won’t have any problems, large or small, go ahead and rent from this company. If you anticipate having any maintenance issues, want to renew your lease, or have considered subletting for any length of time, I would recommend choosing a different company.

I hate this company with a passion. Unfortunately I am stuck with them for over a year and a half. I was told I could move in dec. I had everything packed, they then moved the date up two weeks leaving me to pay my rent at the other place, my deposit for this new pos house and living out of boxes for two extra weeks because «the new house needed to be cleaned and painted» on my moving date they were there painting and the house was never cleaned. They never came back to clean it so for two weeks they had the opportunity to do what they said needed to be done and they didn’t even do that. Then after a month of being in the place they change the rent because they forgot to include trash (even though trash is paid through hoa) (I am not supposed to be paying hoa) everything in this house is the worst! The toilets hardly work, they took parts out of an old home and put it in this one, the house does not heat, the yard looks like crap. I just got charged a bounce check fee when I was told they will take care of it, I can not wait to get out of this place! I wish there was a way out but they wrote their contract so you can’t ever get out. Never go through these people!!!

I found Alex in the office very helpful. Unfortunately we weren’t able to rent from them bc the renter of the property we were interested in changed their minds and renewed their lease after we applied.

I have lived at their Williams property for about 4 months now. They have not responded to any of my work orders. They also have not responded to a bug Issue that most residents here have had here. They have sent out an exterminator 5 times since I moved in and still the roach issue is still not taken care of. There is no compassion from anyone. Nightmare is right. No one in the office responds to emails or voice mails that have been left. Needless to say I have reported them due to lack of response, communication and neglecting these pending issues that have been ongoing since day one of move-​in.

Classless. Disrespectful. Condescending. Just a couple of words that come to mind when I think of this management company. I feel compelled to tell others of the downright disgust my fiancé and I have for this company. I won’t bore with ALL the details but here are a few highlights.
Kept our security deposit for a full 60 days (they make a practice of keeping your money for the full duration allowed by law, presumably to gain interest while you juggle things trying to keep afloat)…After which they dinged us for $ 125 cleaning fee after we already had the carpets professionally cleaned. We also spent hour upon hour scrubbing the place down. Nope, $ 125.
We had people showing up on our doorstep (sometimes 12 at a time) with a rep from the company to show to prospective tenants, without ever being advised of such visits. This was incredibly disruptive to our everyday life (and yes it happened FREQUENTLY) and when I brought this concern to them I was met with indifference.
Anytime I called to discuss anything with them, it was like pulling teeth with a toothpick. The Manager Josh (how he got that title is on next week’s Unsolved Mysteries), had a very condescending and disrespectful tone. He would talk over me and stick to his inflated ego way of doing things. A good manager listens and solves, a Josh manager slimes his way around a conversation. He’s a real class act.
There are plenty of property management companies in the area and if you can help it, stay far away from this one. They will nickle and dime you, they will treat you like scum in their never ending pursuit of the almighty dollar. A deplorable company. Good luck!

Stephanie P has it right.
Horrible at talking to their tenants, a real nightmare to deal with.

Four Star Realty has great properties throughout the Denver metro area and has very friendly staff. In particular, Alex at the front desk is extremely helpful and always willing to assist you in any way. I would recommend using them to anyone!

#620 I’m going to have to be brutally honest and call out Kelly Corbin for her incredibly subpar service these past seven months. When I moved into my apartment at 2075 S. Josephine St, Denver, CO at the end of July last year, I dealt with the best owners ever. Unfortunately, when they handed over the management to Kelly at Four Star in January, all hell broke loose. First off, my fridge broke down and it took her a full week to replace it … after THREE failed attempts to get me a new one beforehand. Not to mention, she apparently had to wrangle the maintenance guys to bring it in. I won’t name names but none of them like her, which says a lot about her (lack of) leadership skills. Additionally, because she didn’t really seem to know how to do her job and sell how awesome the location of my apartment was, she conducted well over 10 showings of the place in a three-​month time-​span. It was incredibly intrusive on my day-​to-​day as a law student. Throw in the fact that it always took her 2 – 3 weeks to repair any problems with the washing machines and dryers and it was an absolute dream to live at Avalon. Finally, my lease is up in a mere four days and I have yet to hear from her about the checking out process. I actually had to call the office to inquire about everything and whoever I talked to was surprised that Kelly had yet to reach out to me. Seriously, worst property manager ever. Oh, and if I don’t receive my full deposit back, she better be prepared to fight because I know plenty of lawyers who will take her down.