Foothills Urogynecology, P.C.

Dr. Dunn is fantastic. She is very knowledgeable and really spent time explaining things to me. The office is located outside busy downtown Denver so it made it easier to get to with no traffic and easy parking in front of the building. I would definitely recommend this practice to anyone looking for a gynecologist in the Denver area.

I have seen both doctors and two assistants here. First of all, I called for my records to be sent to me because a new specialist needed them. I sent my request via postal mail. Two weeks later and two days before my new doctor appointment, I realized I did not yet have my records. So I called. I was told «we don’t have your request» and «I fill them and I haven’t seen it.» I said I know I mailed it — just across town. She then says, «Oh, it’s probably in that pile of mail over there.» WHAT? You’re a medical office and you have TWO WEEKS of mail in a pile? So I get put on hold for 10 minutes (it takes THAT LONG to find my mail?) and when the person comes back on the phone she says they do have it and she’ll send them out tomorrow. They didn’t arrive «tomorrow».
Not only that, but I just got my last bill from the last visit… ten months AFTER the visit. It was not an insurance hold up, either. Had it been over a year, I would have told them to write it off like most of my doctors/​clinics.
But all of that is not the worst part. I went in suspecting a UTI. I was examined and told «I think I know what it is, but I won’t tell you until I know for sure.» That is not something a cancer patient wants to hear! So my urine is dipped. It shows nothing but some blood and protein in it. So it gets cultured, along with a vaginal secretion. I get a bill from the lab a month later for $ 450 out of pocket expenses for the seven cultures. But guess what? I was not even tested for E. Coli — the MOST COMMON cause of UTIs! I was supposed to return for a cystoscopy since the doc «didn’t know what was wrong». I skipped it, not wanting anything else to do with that clinic.
I later went to a different urogyn — took three months to get in… so now I’ve had a UTI for four months… and the first thing he did was check for E.Coli. For $ 7. I was livid about the first doctor!
I had previously had a hysterectomy with bilateral oophorectomy (ovaries removed) from this clinic and that also went horribly wrong.
After *finally* getting my records, I see that even on my post-​surgical follow up appointment, there are typically only three sentences in my chart, «Patient is well-​fed, alert, and has good color» and generic stuff like that. Then I get to my seven urine test results and they all have the same specific gravity listed. What?
Save yourself heartache and go to a different clinic. There is one just north of Sports Authority Field at Mile High I highly recommend!

If I could give Foothills 10 stars I would-​all because of Dr. McLauchlan. She is amazing! I’ve never had a doctor that took such a thorough history or was so willing to answer my questions. I referred my partner, she visited and also loved Dr. MacLauchlan.
That being said this is hands down the worst billing department I have ever dealt with. I documented all my phone calls and voicemail and event sent in a letter, but absolutely zero communication has been offered back. I literally cannot get ahold of someone in billing there.
Due to the billing department I won’t be returning to Foothills. This is so sad considering the level of talent and care that Dr. McLauchlan offers. What a model of bad business.

Somehow, even though there are literally no other patients, they will make you wait half an hour in your room (twice). Then I was rushed through my appt, and pushed out the door. Overall, I’m leaving my second appointment in tears because I felt that I wasn’t respected or listened to. Go somewhere else.

I went through a bit of a scare medically and I came to this practice for a second opinion. I was not able to see Dr. Dunn, but I did get in to see her NP Merry. She was really great and assured me that I had other options besides surgery. I did have to have some pretty expensive ultrasounds done, but in the end I now know that I am fine.