Enterprise Rent-A-Car

Nicest people ever! Exceptional customer service — a great first impression of Colorado.

Picked up the truck in Denver. Great service!
While in Longmont my wife broke her foot. I tried to exchange the vehical there, but was told all vehicals are rented but they would call me.
No call received.
Other than that I was more than happy with the rental.
Yes, I would call Enterprise again.

We are regular users of Enterprise and, once again had a very good experience with an 11-​day, one-​way rental of a pick-​up at Denver International and a drop-​off at San Francisco International. Because part of our rental would involve following the wagon trail of my Great-​great Grandfather when he went to the Gold Rush in 1850 (he kept a diary), we rented a small SUV and the Hyundai Tucson we rented was perfect for the job. The experience at both ends of the rental was fast, efficient, pleasant, and professional, and there was NO pushy effort to sell us insurance.

Our wait was minimal even though our plane was 3 hours late. The car was great. However, like all rental companies, they sucker you in with a low rate, and my $ 125 vehicle for Thursday night (10pm) to Sunday morning (5:00am) turned into $ 218. And there will be more as you can’t Prepay the toll roads. You have to wait for a month to get the bill on those… So at least another $ 20 will be added… if not more.

I frequently rent from Enterprise. The Denver airport location provides great service and truly makes me feel like a Plus member.

UNBELIEVABLE customer service! Jana at the counter greeted us with a huge smile and a hand shake. She talked with us about our plans, not to us. She was genuinely engaged in the conversation. She made check in a breeze. Then Lucas was waiting for us to take us to our car. We had reserved a standard SUV. Rather than just pointing out the car and saying good bye, Lucas walked us to a row of standard SUVs and told us we could pick whichever one we wanted. He also had an engaging conversation with us. He made sure we had everything we needed and wished us a wonderful day. Next was the exit booth with Chris. Again, a very lovely person! She made sure we had everything we needed and asked us where we were going. She gave us directions, toll, non-​toll, scenic, non-​scenic, basically if we asked she had the answer. Again, done in a genuinely engaging manner.
I have rented a lot of cars at a lot of locations over the past 30 years and this was BY FAR the single best experience I have ever had. I’m hoping everyone I meet in Colorado is as wonderful!

I have used Enterprise in a lot of places and in general they have the best service. Unfortunatel Colin at this location was sooooo aggressive about trying to have me get additional coverage. I explained we have great coverage at home, our credit card coverage is good too but he made me spend a few minutes of telling him no… just when I thought I was done he went on about hail and how it can total a vehicle. This experience alone is making me rethink Enterprise altogether…
The car was fine, the return was fine. I did experience poor customer service with a rude shuttle driver like others mentioned-​but not terrible-​just like that they don’t actually want to wait a moment when a customer is coming from where you line up the cars… I am sure that job sucks but you know what, I would have tipped them if they offered to help with a bag or was just nice. I realize not everyone does this, but you know maybe they’d be happier if they were allowed to leave something for tips or even help customers occasionally.
Ultimately Colin was «doing his job», which I get — but he was so aggressive and pushy about it, it really makes me bummed cause my best friend lives in Denver… and I want to visit more.
Thumbs down!

Great customer service. When the shuttle bus was full of people coming from the airport, the staff made themselves available and were very welcoming. The whole check in process was very smooth and quick. Had a wide selection of cars for renting last minute on a weekend. Car was clean and kept on the inside and the employee made sure I knew how all the buttons, etc. worked prior to pulling out of the lot.
Dropping the car off at 5:30am was just as easy as well. The staff were quick and attentive and made the whole process very smooth!
In addition to all of this, the fee that Enterprise charges for a young driver is CONSIDERABLY lower than competition. Will definitely use Enterprise again for future rental needs!

Arrived into Denver and I rented a car here. The car had an issue at no fault of enterprise or its staff. Long story short Chris showed phenomenal customer service and made my not so good experience great.
It does not end there. When I returned the intake professional handling returns named «KEY* yes that’s is her name. God bless her. She was great! Upon, her asking me about my experience she went out her way to help with a service comp as a token to improve my experience.
Management you need to Promote Chris and Key asap. You are losing valuable company integrity and dollars without them in charge.

It’s been a long time since I rented a car but I had a great experience with Enterprise in the past, so I had my work travel agent book Enterprise for my recent trip.
I was not disappointed. Well, that bus trip from the airport to the Enterprise location was a bit scary, but other than that, it was smooth sailing.
Customer service at check in – top notch. Very professional, Very friendly. Didn’t get offended when I showed them a dent that they overlooked when we did the once-​over check – they actually thanked me! They even helped me and my colleagues load our luggage into the car!
Drop-​off was an easy affair, but It was really fast and I really felt rushed. I know they have to turn the cars around, but I don’t rent cars often and I didn’t want to overlook or miss a detail or have my company over-​charged. So maybe a little easy on the caffeine in the drop off area, eh Enterprise? I mean, a drop off clerk hopped on the airport bus looking for the owner of a pair of pants and shirt that were left in a car… see what I mean? Let the traveler’s catch our breath a bit?

The staff was extremely friendly and prompt. I rented a Dodge Ram 1500. I would have given 5 stars except for the fact that neither the employee or myself inspected the roof of the vehicle. Upon returning the vehicle I was informed of damage to the roof of the vehicle. They checked their records and indicated that they had never had any damaged reported on this vehicle. I had the truck one day and drove from the airport to an interview, then to the hotel. There is no way that there was any damaged done to the truck, but unfortunately I am stuck with a claim. I can guarantee that the next time I rent from Enterprise (if that ever happens) the vehicle will be gone over with a fine tooth comb because apparently the vehicles are not always inspected properly upon return.

Customer service was great! Just watch out for the lot workers driving like crazy! I was almost hit 3 times before I got out of the lot!
Car was clean and damage free except for a small chip in the windshield that wasn’t noticed until hours after taken off the lot. There wasn’t an issue since I had their insurance, but double check your glass not just the body of the vehicle!

We recently went to CO /​Breck and rented from Enterprise. When we booked the snow conditions weren’t horrendous, but of course, a storm decides to roll in the evening we land. We had a large party (6) flying in all with a little luggage, so the agent, Peter, shared with us that an AWD vehicle may be advisable due to the new weather conditions. Peter was great, he checked all the vehicles available for AWD and found one — unfortunately, it was already booked by other parties arriving later than us, (which, we understood, it made sense and we didn’t want to take someone else’s reserved vehicle!) We couldn’t take the larger AWD that would fit us comfortably, so we ended up with another one that was slightly smaller but AWD which was very helpful and far superior to our original reserved vehicle.
5 Stars for Peter on being super helpful, friendly, and courteous.
Less than 1 star for the Enterprise load management system b/​c he wasn’t aware that the vehicle had been rented, so in popular places such as Breck it would seem to make sense to have a real-​time, up-​to-​date system.
Also minus 1 star b/​c for some reason we were not able to use our corporate rate to get the new vehicle, it is normally an add’l $ 100/​day, with our corporate rate it would have been $ 60/​day, (maybe $ 70) — so over the rental period we spent about about $ 200 more than what it would have been.
I had a slight problem when we returned the car and called the office when we returned home and they were able to fix it. 5-​stars for customer service and for the fact that the office is open ²⁴⁄₇! I will rent from them again since overall it was a good experience.

I’ve always felt that the experience at Enterprise was the best, especially how they greet you and make you feel and when renting for personal use I try and book with Enterprise but when renting for Official business their rates are higher and prevent renting from them from time to time. This last experience initially was fantastic and the young gal who assisted me was very professional and friendly. Unfortunately the car was a little dirty inside and we asked for another vehicle which she immediately provided. To make the experiences the best I would encourage Enterprise to ensure quality control when prepping the vehicles for use. Finally the gal who checked us on the return of the vehicle was equally professional and her attention to detail spot on as she noticed I had left my cell phone in the rental… Thank you thank you.
Pat

Visited Colorado a few weeks ago in Feb., just for a few days, & rented a car. Service was beyond friendly! The staff at the Enterprise near the Denver airport were phenomenal! We used the self-​serve kiosks and a staff member was there to assist. I think the only problem I had was not being patient enough on how to swipe my drivers license. I should pay more attention to what was on the screen. We ended up getting a small compact car. It was a Ford Fiesta I believe.
The car was just ok. I was kinda grossed out that there was food stuffed in the AC outlet. So we couldn’t even use our car chargers. The car wasn’t quiet. We heard a lot of road noise.
So I wish I could review the service separately because they deserve 5 stars. The car choices available. It is what it is.

Arrive from LA to DIA… boarded the bus and off to the rental area. We were greeted by more than one agent when we arrived. Everyone was so cheerful and helpful. We rec’d a free upgrade. Fast easy experience picking up the rental car.
On our way back, we drove into the rental area. It was clearly marked. The agents AGAIN we very friendly and helpful. We were in and out of the return rental area in minutes. We found our way to the bus and off to the airport.
Overall, this was one of the easier, most efficient rentals ever. Thank you.

WOW WOW WOW! All I can says is WOW! This place was so quick, so easy, very efficient. If I ever come to Denver again and need to rent a car I will definitely use Enterprise again. The workers were friendly and approachable. Service was amazing. They even provided complimentary shuttle too and from the air port.

Best experience EVER! What ever you do rent from this place, don’t waste your time with the «cheaper» alternative. It was a quick shuttle ride from the airport to the car rental place. Upon walking in we were greeted by a nice man that explained to us our options and the process. We didn’t have to wait more than a minute to get our car. He was also nice enough to upgrade us and make sure we were in the type of car we wanted.
Our car was a 2016 Chevy Impala that was very clean, and very well kept. Yes it was brand new, but we noticed that all of the cars were clean and well kept.
When we returned our car, it was a very quick process. And we got on the shuttle to the airport.
When we return to Denver we will only be using this car rental place. I am so happy we decided to pay a little more and not have to hassle with the «cheaper» alternative.
Make your travels easy and book with Enterprise.

Best rental car experience I’ve ever had!
I’m so used to long waits and unhelpful, bored looking employees when it comes to rental car services. I got to Enterprise at Denver airport and was super tired and really apprehensive. However, the employees working were so helpful and nice, it really brightened the experience! They helped me get the best rate I could, and were welcoming and just all around great. Thank you Samuel and the Guy Whose Name I Unfortunately Forget!

Lowest rate for rental! Good customer service. No complaints or any service that stood out. However, as we are returning our rental, we asked the driver of the shuttle if she can wait on us. Next thing we know she took off. But it’s ok… there was another one behind her. Good thing there was one! Anyhow, the Hertz shop to pick up looks so tiny compared to the drop off office. Huge space and clean. Staff is pretty good about keeping the lines more… and being less chatty when there’s a wait. No major issue other than we asked for a compact car and got a Yardis 4 door. Tiny car! Surprised that type of car is considered compact… oh yes, the engine was super slow… no electronic mirrors to adjust side mirrors. Barely any room in the trunk. Can only fit one luggage. Wouldn’t recommend this type of car.