Elcar Fence & Supply Company

Expensive as all get out and terrible customer service.
Less than a month after installation at two houses, the gates warped and could not be opened or closed.
After more than a dozen calls and four months later, still in the same condition.
They also decided to take about month break during the installation process and didn’t bother to put up temporary barricades. Between the two houses, we gave four dogs. The whole point of getting the gates was to allow the dogs some liberty to go in the backyards.
After I told them I was starting a BBB report, I got an email late last night saying they would be here this morning. I hadn’t planned to be home and had to change my plans including picking up my produce from 5280, which closed at 9:00 AM on Saturdays. Elgar did not bother to show up.
I am starting my BBB report on Monday.

I bought a house with an Elcar fence. The fence has a few posts that are now leaning, so I went to their website and filled out their web form to contact me for a quote to repair it. (The fence is from 1997, so I didn’t think the leaning posts were necessarily an indicator of a poor quality install. Just age.)
They never bothered to get in touch with me. Guess my job wasn’t big enough to bother with either.

This company is utterly worthless. Called to get a quote on a new gate for my chain link fence they built years previous, for the previous owner of my home. Four days now and haven’t heard a word from the salesperson for my area. Obviously my job, and commission, is too small for him to bother. Clearly they were a good company once, but their day has come and gone.

Last summer they did put up a beautiful fence for me, but it was VERY expensive. I already had a sprinkler system installed. They put the fence up leaving 2 sprinkler heads out of my yard. I called multiple times, to ask them to have a sprinkler person move the sprinklers into the yard, but they evaded my phone calls. I asked to talk to the manager, but they claimed I had to talk to the sales person. I left four messages over a 3 week span and finally got a voicemail back from the sales person with no details. I left a final message and never heard back. I ended up paying out of pocket to have my sprinklesr moved. I do not think that a quality business would leave a customer unhappy with the final job. They could have at least returned my call. They could have at least paid to have the sprinkler heads moved, since it was their error. Not a happy customer in the end.

Same situation happened to us as Ann. The bid was a few hundred more but we thought the company was reputable because most of our neighbors have Elcar fences. We couldn’t have been more wrong and blindsided. We are going on week 13 and the job still isn’t finished. Original time frame given at deposit was 2 ½ weeks. We have to call and track down our sales rep «owner of the company» to follow up and when we are told a day/​time that they will be present, it doesn’t happen. Please save yourself the headache– DO NOT GIVE THIS COMPANY YOUR BUSINESS.

The customer service here was great, until I signed the contract and handed them a deposit. Then they completely ignored me for weeks, started the work and then left it unfinished for a few more weeks. No apology, no explanation, they just wouldn’t show up. I am so disappointed by their lack of courtesy and professionalism — I expected much more from the most expensive fence company in Denver! Not worth the hassle.