Einstein Bros

I often go to Einsteins in the morning before hikes or trips to the mountains. This store has been pretty typical Einsteins for the 3+ years I’ve lived around the corner and I’ve never had any real complaints (outside of the weak coffee) until the last month or two.
Today, I went in the store for a quick bagel and coffee before heading to Boulder with my out of town family. When we arrived in the store no one greeted us from behind the counter and when I went to order I was met with someone who very clearly disliked his job. I noticed the ‘everything’ bagels were gone and asked if they happened to have any more coming in the back and he very curtly responded ‘no’. This made the rest of the interaction strange for me because he was so short. I ordered another bagel and a coffee and moved down the line. I paid and literally 1 minute later another employee announced ‘fresh everything bagels, just out of the oven!’. As a regular customer it was very upsetting to me that he didn’t even take the extra 5 seconds to turn around and see if there were everything bagels coming up soon.
My cousin ordered a veggie open face bagel and there was maybe a teaspoon of veggie spread on her bagel and the cucumbers and tomatoes were frozen.
Disappointed that this place is going downhill with some new hires.

Showed up at off hours for a late lunch and ordered a hot sandwich. It took about 8−10minutes although there were no other customers, what do they do when they have other customers in line? Also einsteins is the only bagel shop I have ever seen that openly microwaves your bread right in front of you. It comes a ciabatta bread and I watched as they took the frozen bread and put in the microwave. Lastly it appeared as though a friend of one of the female employees had a friend just hanging out in the dining area and texting back and forth and giggling to one another. It was very bizarre, this guest would look at me then text something then look up at the girl behind the register and laugh. made for an odd interaction. 3 stars because the girl was nice and the sandwich, although overpriced, was okay.

So, this is a bagel store. And on Sunday morning, they are almost entirely out of bagels. They have a few crappy kinds that nobody wants. I mean, you’re a bagel store. You basically serve one thing. How do you not have bagels?! Second time this has happened. I’ll be going somewhere else that actually sells what they say they sell from here on out.

I work nearby and I’ve given this place many chances. Every Time I go in there are confused and disoriented employees. This time I went in and ordered a bagel with cream cheese + a smoothie. I got the bagel while he made the smoothie. Then all a sudden I heard the employees cursing at each other. One stormed out while my smoothie just sat in the blender. 2 other employees walked past me and ignored me saying «excuse me». Finally I just yelled «my smoothie is ready!!!» They grunted and handed me my smoothie. I won’t be returning. I hope management does something about these employees.

Don’t eat here! First I was given the complete wrong order, then they forgot the pickle and fruit that came with it. I asked them to remake my bagel with what I had ordered and include the sides, but they still forgot the pickle on the second round. When I went to eat my bagel, there was burnt cheese stuck to my bagel (I did not order any cheese) and a tomato slice with what appeared to be dirt on it. The bagel was just standard, and all ingredients in the sandwich looked like they had been sitting out all day. No pride in the food is taken at this place, it’s just another horrible chain with incompetent employees. Do yourselves a favor and eat local and avoid this place like the plague.

The worst of the worst. Do not eat here! Horrible service. Horrible serving size. Horrible stale bagels. Oh and rude ass people! Avoid at all cost.

This is the worst-​run restaurant I’ve ever seen. It’s in my neighborhood, so I have given them multiple chances. But today, I watched them get four orders in a row wrong, requiring some customers to come back up to the counter two or three times. Also, it took 15 minutes for me to get a bagel with cream cheese.
Consistently bad service, rude employees… oh, and another treat for you: they love to vacuum in the seating area throughout the morning with their industrial-​strength vacuum. If you like loud environments where you get the wrong order after you’ve already waited 10 minutes or more, then this place is for you!

I ordered two asiago bagel dogs to go. When I said to go I expected them NOT to be heated or Split down the center. The last time ordered the bagel dogs from this Einstein I received a pickle spear, NOT this time. Instead they asked if I wanted a side. Every time before I was never asked if I wanted a side. All I was looking for was unheated bagel dogs NOT cut open and a Pickle Spear. I will have to reconsider my visit from here on out.

THE WORST SERVICE — each time served by an African young lady who has qualms about slicing bagels. In May, my out of town guests experienced attitude and she refused to comply with a request. A few days ago, I was met with extreme rudeness when I asked that she slice bagels. She had the nerve to say «next time, ask that they be sliced before ordering!» Nobody orders me around! There were NO customers early morning and she had no one waiting for service. What is her problem? I filed a complaint directly online. After years of supporting this neighborhood shop, I will no longer shop there and will discourage anyone from going there. As I left, I suggested to the worker that «good customer service is critical» and her response was «I know that.» She should practice what she knows and/​or receive further training so that customers don’t have to deal with her stupidity and bad manners. The end!

Moldy salad oh yum. I would run from this place. They would not even give me my money back. The owner emailed me and apologized and told me he was going to send a gift card and never did. Horrible place.

Not at all impressed. The bagels are your typical Einstein quality; better that store bought, no comparison to a New York bagel (I’m not from New York, but facts are facts).
I stopped in to use the WiFi but wanted to make a purchase prior to just bumming it, so I asked if they had working WiFi (huge lightning storm the night before hit a lot of buildings directly in the area, killing their WiFi). The girl vacuuming said «yes», so I bought my bagel and sat down. The WiFi would not connect so I asked and found out that, in fact, it had been acting up since the night before and not always working for people.
Had she simply let me know this up front, I would not have wasted $ 5 and 20 min and would have found somewhere else. What happened instead was that she got my one-​time $ 5, lost any future potential business I might have ever given any Einstein location, and this glowing review.

No changing tables! Keep your babies at home. Also, they go thin on the cream cheese (not always, but it’s a ⁵⁰⁄₅₀ gamble). Alameda Einsteins ain’t like the rest. Sad face. Sad face.

They have consistently gotten my orders wrong. Pretty disappointing when it’s a to go order and by the time you realize it it’s too late. The food is fine, but it’s not what I ordered.

Waited over 20 mins while everyone who ordered after me got their orders. When I finally got mine, it was completely wrong and NOT wrapped to go, like I had requested. At this point I wasn’t about to argue over the order being wrong cuz I just wanted food and to get out of there but when I got home the cream cheese they gave me was disgusting. Never going back to this location, what a joke. The manager was even the one who ended up «helping» me, thanks for nothing.

They can never get the order right, like ever. Will not be going back — the service is just too horrible.

Meh. Horrible service first thing on Sunday morning. May never go back. The girl was bordering on a snot. Our sandwiches look like a drunken asleep monkey made our food. I am guessing food and customer service is not this girls life goal.

Just about the worst customer service I’ve ever experienced. There was a large order being placed when I was there, but there were 5 people working behind the counter. They should have been able to handle it. I ordered my bagel and was then subsequently ignored for the next 10 minutes. When I finally received my order no one was at the register for me to pay. I had half a mind to walk out. After several people walked by me, full minutes later, and totally ignored me, I finally brought it to their attention and I didn’t even get so much as an apology. This is not how you treat a paying customer. They were actually rude and seemed annoyed at me wanting to order coffee and pay…
As someone who works in the service industry, I think this kind of behavior is unacceptable.
Won’t be going here again.

Always terrible service. My girlfriend lives two blocks from here so we tend to go a lot for quick easy bites. The food is okay… But the service gets this place the low rating. Always a slow moving line of about 4 people. The staff on multiple times has used the cop out «sorry someone called in today.» And expects me to buy it every time. Sure I’ll be back because it’s convenient. But wouldn’t go out of my way.

I’ve only been to this location; food and service are always consistent. I like the low cal menu. They have three varieties of salads, different egg white breakie sandwiches, bagel thin sandwiches and soups on the low-​cal menu. They put some of the nutrition facts on the low-​cal menu.
The only complaint is the prices. My Low-​cal Southwest Turkey Sausage Bagel Thin is $ 5. Over priced for processed food especially.

I am such a lover of the egg white option sandwiches. Even more so, the always fresh free refillable coffee! Einstein’s has way more than just your a-​ver-​age bagel, boo boo! It’s a spot where I found, if needed, I can camp out for breakfast, lunch and dinner to work. The low-​cal egg white sandwiches offer health and a satisfied tummy. My go-​to is the mushroom and asparagus option. These are served in a thin bagel. If you need more of an oomph of a sandwich, there are options like the classic BLT served in a regular bagel.
There is most always at least four different coffee blends to choose from. The seasonal blends call to me most with their flavor.
Do yourself a favor and find out the second the pumpkin bagel comes out in the fall. These go fast, my friends. And, for good reason! They are dang good yummy. Order dozens at a time and go back to the egg-​white sandwich when they run out to perhaps cancel out some calories.