Dependable Cleaners

I literally cannot remember the last time that I went to this place and they had gotten everything right.
Absolutely astonishing. I complained that they did not put military creases in my uniform shirts. They tried to make up for it by putting military creases in all of my dress shirts (and at no extra charge made sure that the collars were crumpled in some cases.) Who does that?
I called in an attempt to allow them to make it right, and was told that I would not receive a refund. The woman on the phone then shamed me for not have thanked them enough for the discount that I was given on some handkerchiefs that they cleaned at a discounted rate (which I insisted they do to make amends after the LAST time that they screwed up).
The level of their service quality is unacceptable. The level of the job that they do on garments is unacceptable. It’s like working with children. They mean well, but they don’t get the job done. Experience has taught me not expect reliable service, competitive prices, or for them to use common sense. Good grief.

I have typically had good success with dependable cleaners, they are priced higher than most places but can do same day service as long as you drop off by 9am. I’m also a «VIP club» member. The same day service is the main reason why I still use their services.
My washer broke so I needed some same day service on a few work shirts. I go to drop off the items today at 8:46am. The gentleman at the counter said the driver already picked up and it would be done tomorrow at 5. He then proceeded to tell me it was not his stores fault and another stores fault. If you make a promise to customers you need to do everything you can to uphold it. Plain and simple, you failed today dependable cleaners on grant.

We started out loving this service. But it gradually became a nightmare: billing, quality, being just the start of it all. Watch your pocket book, we had to setup a whole new account with our bank to stop them from doing multiple charges for just one service. The only reason I stayed with the service though, was Teri, he was friendly and very helpful. I regret for him at least having to let them go.

Always the dependable cleaner — this spot is always there for me, well, to get my spots out.
I’m always greeted with the nicest employee who is genuinely wearing a smile and happy to help in any way.
Though the location is a little tough to get in and out of, I realize it’s more of a suitable choice for people who love nearby in Cap Hill without far to go or the need to drive and park.
Paying and waiting for dry cleaning is never fun, but I do appreciate their professionalism and that there is never a funky smell on my wardrobe afterward.

Do not use this place for your alterations. It is not this specific location that does the alteration, they send it to another store. That poses the first issue. Nobody is there to take your measurements or give directions. I had to pin my own pants to the length I wanted the, fortunately the pants turned out good.
My real issue came when I wanted to remove a patch off of one of my uniforms and transfer it onto another uniform. This resulted in an EPIC FAIL… 3 times. Let’s take a trip through each issue:
1) They called to tell me the patch couldn’t be removed without ruining the shirt, its ok. Ruin the shirt, all I need is the patch. No problem they said… They called me to pick up the shirt and here is what had happened. The shirt had zero damage (yay!) but the removed the entire border stitching of the patch!!! WTF??? Now I have a Black patch with no white border, not gonna fly.
2) I asked them to sew a ¼″ solid white border all the way around the patch like when I brought it in. Easy enough… NOT. I go to pick up the shirt and they sewed the white border as I asked, but they left several gaps in stitching revealing the black underneath. Again, not gonna cut it. Oh and they wanted to charge me another $ 16 which I paid the first time I picked the shirt up… ummmm no. You are fixing your own mess-​up.
3) I asked them to go over it again so no black shows through the white border. This time they listened but now there is so much damn thread on the patch it just looks tacky.
Soooo after 4 weeks I finally got my shirt back and just had to say, I guess it is as good as their abilities are going to allow and shut up about it. They did not end up charging me a second time, and they will not be getting my business a second time.
I do need to mention the people working the counter were very helpful through all of this and apparently they were going through a managerial change at the time… possible cause for dysfunction.

These guys are right by where I live so I was hoping their quality would live up to their convenience… It certainly did. The guy running the register was awesome, super nice guy who took the time to have me point out the trouble spots on my clothes so he could mark them. I ended up wondering how the whole mystery of dry cleaning even works, so I asked him and he kindly obliged with the process behind it, and no, its not a bunch of Harry Potter elves slaving away, albeit not far off… He also said they switched to environmentally friendly chemicals a few years ago, so 10 more points to Griffindor! This place was great, and comes highly recommended from me

I was pleased with the dry cleaning & a very reasonable price. Customer service was excellent! The woman had her ride to leave on time but stayed right beside the door to ensure customers who came right at the end of the business day (6pm) could get their clothes.

Great customer service, always friendly. They seem to do a great job getting the stains out & pressing my clothes. Only downside? Expensive. I think I spent about $ 80 for dry cleaning last time I was in for about 6 – 7 items. I will always pay $$$ for a job well done, though.

I was so thrilled when Dependable moved into my neighborhood. Great service, the folks behind the counter remember me and call me by name, which is a nice touch. My clothes always come out looking great, and if you drop off your clothes before 9am, they’ll be back and ready for you by 5:30 that day.
Having the computer with information on how I like my clothes is a nice touch, and makes every trip move quickly. Good stuff.
Dependable has been nothing but!