Denver Hardware

Just walked out with some beautiful, nicely hand finished weighted cabinet knobs you will never find online or at Home Depot or Ace. Again, Tony is the best :)

I’m not disputing the other reviews on here. But, perhaps Denver Hardware took note and reformed its customer service, because I had an AWESOME experience.
Or, maybe the time of day matters. (We visited the showroom on a Thursday around 2:00p. There were probably 10 other customers in there at the time.)
I read every review on here and heeded the advice before our visit. I charged my camera, packed pen and paper and wore comfortable shoes. I didn’t need any of it. We weren’t 2 feet inside before Angelita greeted us, gave us a clipboard/​ruler, described the showroom layout and explained how to choose model numbers and get pricing. (Note: if you select more than 5 items, they e-​mail you a detailed quote later, anything less, and you can typically get it on the spot). Then she set us loose. Like most every showroom I’ve visited, the majority of employees are busy at their desks helping clients with appointments. This is not unique. Nevertheless, we were able to get prices on several items we liked from Angelita herself and then later from a really helpful guy named Derek who interrupted his lunch to quote us prices. A third employee even looked at pictures of our current door and handleset, thoroughly educated us on the engineering and pointed out similarly constructed handlesets in the showroom. (Remember, this is a showroom, you have to go ask them for prices, they won’t just follow you around the store like a traditional retail outlet).
I was shocked at how productive, quick and pleasant my experience was after reading the other reviews. And, having visited over 15 other tile/​stone/​cabinet/​design showrooms in the past few weeks for our remodel, I would say this was one of the more helpful and beautiful outfits I visited.

Add a negative review from me…
I needed a part. I know, the very nerve of me to call and *bother* them at least it sounded like a bother, I got lots of sighs from the one I spoke to… We shall call her «Ryhmes with Rhonda». I was supposed to get a call back with some additional information… never happened…
I called back the next business day and was placed on hold for a few millennia. Then the phone-​answering-​Hooman picked back up and said «she’s wrapping up with a customer. Can I send you to her voicemail?»
«Huh!?!» I said dumbfounded. «If she’s ‘just wrapping up’, then why would I go to her voicemail? I’ll hold».
That was obviously a mistake.
I was penalized for another galactic year before the same Hooman came back again with an obvious sound of self-​satisfaction: «Do you want to go to voicemail now?»
I left a message but, ask you can expect, «Rhymes with Rhonda» never called back.
Next time, I’ll buy my parts from a shady craigslist ad. I would rather wake up in a bathtub, packed with ice, and my kidneys missing (as long as they leave me with the part I need!) than call these guys again.

A beautiful showroom with tons and tons of hardware choices. However, it seems like nobody wants to work and try to sell product or answer questions. I was in for 45-​minutes to pick out pulls and it was like pulling teeth to get answers from anyone…
My product arrived 5-​days after I placed my order; no problem, but the product that arrived was the wrong finish. I was told the correct product would be «overnighted», well, 3-​days later I called and was told «it’s coming from Canada, so you’re still 3-​days out», so much for overnight replacement service.
I can’t recommend, unless you’re in a total bind and at a loss for a solution.

Well, the selection can’t be beat, but it is completely and totally overwhelming when you walk in the door. That said, you’d expect there to be helpful customer service people. Alas, there isn’t.
My kitchen designer sent me there with strict instructions only to look at Brand X. So I went for that display and picked out a handful of options (I needed multiple pulls/​handles/​knobs/​cups for a kitchen and bathroom.) Went to the employee working customer service, who promptly told me they «don’t do samples». Which makes it hard to figure out which hardware will work on my cabinets. (She honestly suggested I bring in a drawer. Right, because that’s easier than having samples???). So, I asked if there was a way to order one of each of the possible items I’d picked out, as there aren’t samples. Her mind was completely blown. Apparently I’m the only person in the greater Denver area to come up with such a whacky idea. So, she managed to write down the part numbers (a couple incorrectly, which I luckily caught before she took my money and ordered the wrong item). Then, after waiting a week and a half, she called to tell me that all but one were in, and the one that wasn’t in was backordered, which she knew the day I placed the order Um, what? Maybe she could have told me that the day she ordered them? As it was hardware sizing question that had me needing samples in the first place. So I go to pick them up, and she refunds me the money for the one that was backordered and — GET THIS — suggests that I order a sample from Brand X’s website. She then tells me the samples are free from the website. What a novel idea! I wish I’d thought of that when I asked her about ordering samples a week and a half ago! And tells me that they MIGHT take back the single items I ordered, but there would be a restocking fee. She seemed completely confused that I was upset by any of this — telling me there are no samples, ordering parts, not communicating there was a backorder, and then suggesting that I order the sample myself, which was what I had originally asked for.
NEVER buy anything there. Go look at the selection and order them online. Anywhere else. Mother of god.

We bought all of our kitchen and bath hardware through Denver Hardware. I found them to be quite helpful and friendly. Selection is great. They have higher quality items than you’ll find at big box stores, albeit at higher prices. Only reason I didn’t give them 5 stars is I ordered a couple extra drawer pulls and they never called me to let me know they arrived. Other than that, they were great and I would shop there again.

I agree with Zahara, I found the staff to be needlessly snooty. Very difficulty to get an acknowlegement when browsing. When I came in to pick up my order I practically had to stare down a salesperson to get their attention. They flung their arm out and pointed to another part of the building, and said I needed to go to the «pick up counter.» I went to where she had indicated and saw many counters, none of which identified themselves as a pick up counter. When I eventually got the attention of someone at one of the counters and asked if this was where I could pick up my order they replied sarcastically, «if you tell me your name.» I came away with a bad feeling about the way I was treated.

Zahara’s review doesn’t even seem like the same store. I was acknowledged immediately; redirected to another customer service person — Tony — who took very good care of me.
The selection in the big room was mind boggling; too bad the pieces I have don’t match the specs in this place because I felt like a kid in a candy store.
Tony took special care to copy a page from a catalog with pieces similar to what I need, then gave me a few websites to consult. He even commiserated with my whine about being ticketed by the &%@#&$& DPD for a speed trap. Also warned me about a new potential speed trap when I left the store.
Definitely a fan and I’ll be back!

Three stars for selection, one star for mismatched and disorganized displays. Two stars for the customer service. They get one for at least being there and another for the heart beat.
I almost had to chase the clerk into the bathroom to get her to acknowledge me. Excuse me ma’am is this custom order piece? Hello… can you see or hear me? Oh… my God… I’m invisible or have crossed over.
They either hate their job or are so arrogant that they don’t think they need to accommodate customers. Think Soup Nazi. Enough already! I took a photo with my iphone and will just order that magnificent towel bar on line.