Darque Tan

I would give zero stars if I could.
This business deceived me about my monthly fees, cancellation fee, and continued billing me after I paid an egregious cancellation fee.
I feel cheated, stolen from, and lied to. Do not give them business.

Decent tanning facilities but they definitely do NOT open at 8am seeing as it’s 8:25 and I’m sitting outside a closed salon. They should definitely change their hours of operation on the door, website, and other forms of advertisement if they aren’t going to follow through. I just drove 35 minutes for the Versa Spa and for nothing.

The corporate customer service for Darque Tan is unbelievable. Unbelievably non-​existant.
I had my account frozen for three months, and at the end of the third month called — specifically BEFORE the billing occurs on the 10^th — to continue the freeze. Associate on the phone says no problem, account is frozen until April. Sure enough, I get charged the full $ 49.88 on the 16^th of the month. Call the same location I called to freeze and the associate then tells me that in order to freeze an account, I have to come in and sign a form and to get a refund I have to call customer service, there is nothing they can do in store. Wow, would have been nice to know when I thought I was effectively cancelling over the phone. Seriously, just tell me I had to come in and I would have.
Two emails, an hour waiting on their live ‘chat’ on their customer service website and a voicemail left for customer service — no response. I checked them out on the BBB and it appears that they thwart giving refunds by saying ‘it’s in your contract’ that you have to sign a form ‘or send an email to customer service’ to freeze/​cancel any membership. Awesome idea, if customer service ever responded to anything!
Come on Darque Tan, you know that the way you conduct business is a sham and your online reviews/​BBB complaints are there to prove it.

So disappointed with this place… I had a coupon for «buy one package, get one package for free» — I bought one month of spray tanning (or so I was told). When I went in today I was informed that I actually bought ONE spray and got one free. How in the world is ONE session a PACKAGE? Not to mention, she charged me $ 34 dollars instead of the «package price» of $ 25. The manager continued to tell me «shes new» «I dont know what she was doing» and then proceeded to give me a $ 5 upgrade for the inconvenience. Ridiculous.

A while back I came in here on a week night about 25 minutes before they closed, I knew what to expect as far as «getting sold» on a membership, I’ve been to tanning salons before so was fully aware of what to expect. I didn’t think the girl there was too pushy, she was nice and I wanted to join anyway so there wasn’t any reason she would have been pushy. I always fall asleep in tanning beds, no matter what time of time, I find them relaxing. It wasn’t any different this time, I fell right asleep! I was probably only asleep for about 5 minutes after the tanning bed went off but nonetheless was freaked out when I woke up and all the lights were shut off and nobody was in the salon. I looked around for a minute and realized that the girl who was closing totally forgot about me! This makes me especially concerned about the cleanliness of this place because I expect these beds to be cleaned after each use… I never returned to this location again, I went to the others though and didn’t have any problems. I let them know that they had left me in there with the doors locked, they didn’t seem to care.

DO NOT EVER GIVE THESE PEOPLE YOUR BUSINESS! I have been calling for months trying to cancel my account and they are STILL charging me. I have been into the location, and they told me I had to contact the Cooperate office for a cancellation. I call the office and they inform me that each individual store manages the accounts and only the store itself can cancel my membership. I have left numerous voice mails and not one person has even called me back. Worst customer service, and even worse billing problems. It has been about 7 months of my account being charged without actually using my membership.

I don’t usually tan and when i do it’s because I am going on a trip and don’t want to burn on my first day. I’ve gone to many places around Denver and this place has to be the best! The staff is friendly and helpful and all the beds are clean and in great condition! I won’t go anywhere else!

I use this location occasional. It gets the job done. Best of all I just got $ 25 to use in the store for leaving this comment. Thanks Unilocal

I thought this place was good because the people were so pushy but that does not make up for half ass tanning beds. This is the second time in a week I have gotten a bed with 4 – 6 bulbs burned out.

I love this place, the girls are always super friendly n very helpful!

I have been extremely disappointed with Darque Tan on University. First, I received high pressure sales pitches EVERY time I tanned for two months. The cost of lotions is extraordinary and I would never buy anything from a tanning salon.
My largest problem lies with their freeze/​cancellation policy. I went to the store to request a cancellation and was told it was cancelled. Three months later, a monthly fee was deducted from my bank account. When I followed up with the store, I was told that they couldn’t answer anything because there is no manager on-​site (and only an email was given to contact that manager). I tried to confirm my cancellation on the phone and they said I had to drive to the store to cancel. I have been told it was «frozen» instead of cancelled, and that they are within their rights to deduct money from my account with NO NOTIFICATION. Because cancellation has to be done in-​store, I have to trust that the 20 year-​old standing behind the counter clicks on «cancel» instead of «freeze.» When I tried to resolve the issue with TERRA FLORES, district manager, my cares were dismissed. I was told twice that the money would be «credited» to my account, and when I checked at the local store to see how I could use this credit, I was told that I had not been given a credit.
I never have any intention of using Darque Tan again and would warn consumers not to go unless you want to have money taken from your account without permission.

I am definitely a fan of the Darque Tan by DU on University Blvd.
The staff is friendly, and the ones that have been there a while are knowledgeable. One of the highlights of this business is that they use PRO-​RATED minutes. This means that if a higher level bed costs a certain amount for the max time, you won’t be charged the full amount unless you go the max time. This is definitely not true for a lot of tanning salons. Basically, you get charged for what you use, which is refreshing.
I definitely recommend getting a membership (I believe it’s $ 18.88 a month) and then putting on a package to use the higher level, more effective beds. When you get the membership, you really get good deals on the packages, and the more you can put down, the more you save in the long run.
The level one beds are pretty lame, but the higher level beds are great and I find highly effective. They also offer sunless tanning, which I have never tried, but I have seen people who use it and they look good and don’t get that orange freakishness.