Chase Bank

I live across the street and needed some quarters so I figured I could go to a BANK and exchange a $ 20 bill for some. The teller said I needed to be a member of Chase because they needed to see where the money was going… WHAT? For $ 20 worth of quarters? I’ve gone into multiple different banks, INCLUDING CHASE, and have never had this issue. Sorry that your location is across a university and I’m assuming multiple other people must do it, but THEN DON’T PUT A BANK THERE! I would have have possibly given more stars if the teller wasn’t so rude. Just because you say sorry, doesn’t mean anything if you have a demeaning tone. It’s ok that I go there to pay rent to my landlord every month but not ok for $ 20 worth of quarters? Worst bank ever, and in the future, I would never use them because of the people they hire and the service provided.

My favorite Chase location! Unfortunately I moved downtown so this one is a bit far from me now. I still go out of my way to come here though depending on the needs, because the bankers here are the best! Shannon and Jay are always super helpful, I call them instead of the 1 – 800 number from now on and they always take care of everything. I have multiple accounts here, including business. I feel like I am in goods hands with these bankers and that they genuinely care about me/​my business.

This is a review for the LOCATION, not just CHASE BANK.
I have had my issues with the bank itself, but this is the best Chase Bank location that I have lived close to in years!
Street AND parking lot parking, 24hr ATM access and very friendly staff! The older gentleman who works security outside is just about the sweetest man i’ve ever met and the tellers are always ready to help — i’ve never had to wait in line here once!

I signed up for Unilocal solely to post this review. I visited the branch yesterday and was very impressed with the level of service I received. The staff helped me immediately and treated me with the highest respect — very considerate to both me and my friends who were in the sitting area waiting for me.
I’m glad I walked into that branch.

Here’s something to keep in mind-​overall, I’m not the hugest fan of Chase as a bank. They do a few things that really bug me, things I don’t think someone holding my money should do.
Having said that, this is a great branch. You’ll never wait for very long for a teller or banker, as it’s either pretty slow or they have a good number of staff working. I’ve had to work with bankers for a few things, such as allowing transactions again when Chase stopped activity on my card for buying something from a UK website, and transferring a large amount of money between accounts because I couldn’t do it online.
Each time, the teller has been super friendly and helpful, and the best part is, they don’t try to push 10 different credit cards that I don’t need on me (I get that enough already through the mail)
If you live in the area or are in the area and need to visit a Chase, this is a really good option.

Going to this branch today reminds my why I hate banks.
Don’t get me wrong, I love Chase… well the only part is that they have the deposit friendly ATM’s so I don’t have to deal with tellers. I tried to use the machine at this location today while the branch was open but it wouldn’t take my check, so I headed inside.
Now this is a big location, not smaller and obviously not as friendly as the other location I head too. It was dead, around 2PM but all of the tellers were on their phones texting and or taking pictures with their camera phones. First of all it’s inappropriate to do so, or make me wait a minute while you all are fussing around.
Finally I don’t need or want to go into details but the teller was rude, barking at me about not filling out slips, knowing my account number, etc. I mean, if this branch wasn’t so unprofessional I wouldn’t have had a problem. Sorry University Hills location, I’m sure you won’t see me again ever, and I’m pretty sure you’ll be happy you won’t see me either.