Champion Windows, Sunrooms, Roofs & Home Exteriors

Wish it was easier to delete.

This place is a joke of a business! Looking to get a storm door, when I called they rudely told us they couldn’t come and give us an estimate that we needed to come to the showroom. We drove to the showroom to find 1 person working and the receptionist, nobody greeted us and we found our own information pamphlets. The receptionist was rude and with only 1 sales person who could answer questions but was not available on a Saturday, I don’t know how this place stays in business (not to mention very inconvenient location).

We had a great experience with champion. The windows are amazing and the price was more than fair.

We had a rep measure our kitchen windows twice. He told us both times they would just trim the granite in the kitchen and specifically said it would be no issue. They sent a second guy who was really grumpy and rude to measure a second time and still said everything could be completed.
Weeks later, after a signed contract and deposit, they email they they can’t trim the granite and won’t do the windows. No solutions on how to help.
This is pathetic customer service at its best. Do not use champion, there are other window companies that work hard to help you find solutions and try to make your life easier… Not complicated like champion.

I’ve had Champion windows in my home for 10 years. I love them. My house is much more quiet and my heating/​cooling costs have definitely gone down. My 2 main issues are these — 1. Their installation — installer never showed up on time or some days, not at all. Didn’t clean up the mess from removing the old windows. I had to pick up pieces of window frame, etc from around the outside of my house. 2. One of my double hung windows is constantly having problems. They use a cheap piece of plastic to attach the window to the spring mechanism. So last August, I had to have someone come out and fix it — which costs $ 70 for a service call. Now, today, June 22, same window, same problem — and I assume, another $ 70 service call.

Scam artists — buyer beware!!! Over promised and never delivered.
These guys promised to fabricate and install 64 windows in our house 4 – 8 weeks after we signed our contract, and even wrote on it that they would rush the order to get it to the lower end. They completely missed that timeframe, with no end in sight.
Despite multiple requests, and having cashed a down payment for $ 27,500 ($ 58,000 total contract), these guys have not provided nor installed any of our windows and will not tell us when they will actually do so. They refuse to provide us with any relief or to give us a firm date as to when they plan to show up. They lied about the cause of delays several times. And Paul Bonow, their Division Manager/​Managing Partner (his title changes from email to email) informed us that they interpret their contract as providing only an estimated timeline that they can completely disregard despite a multitude of assurances of timely performance by their salespeople. So as it turns out, we may not see our windows for years.

Set an appointment for 3pm. They all at 2:57 to tell me the rep is running behind. The rep calls at 3:30pm to tell me it will be at least another hour before he can make it to the residence. Congrats… you just lost my business, but thank you Cliff for showing me your incompetence up front so I didn’t make the mistake of going with your company.

they screwed me call me 303 598 4566 and i will tell you how iam steve decker please go some place else u will by a lot happier

This review is only of Champion’s sales pitch. The man who came to price out windows for me was very professional and courteous, took quick measurements of windows I needed and took time to show me why the company’s windows are the best.
It was a nice pitch, but he neglected to give me any options. Just went with double hung windows (which are more expensive when I could easily just go for single sliders) and didn’t mention the cheaper options.
Would have been nice to be given a choice.
So 3 stars for taking the time to explain product, but 3 stars because too pricey and not enough choice given.

After finally getting a return phone call from a Manager they repaired there damage and have set things right. The repair work was of great quality and I can safely say that they stepped up their game.