Century Link

We have been customers since 1989, using a phone connection during the summers in an alpine research lab up in the mountains. Every summer we put the phone on vacation — until I forgot to this past August. Just found out they’ve been charging me for full usage ($ 50 more), and tried to reason with them, telling them I could offer proof that we never used the cabin after early August.
No, I was told — no refunds, no credit, no nothing. Rock hard policy.
So much for how they «really appreciate» us as customers.
A GOOD ALTERNATIVE: IF YOU HAVE A GOOD INTERNET CONNECTION, USE GOOGLE PHONE. Our lab now does.

Awful Awful Awful Customer Service. Bad Service. I was a loyal customer for about 5 years at my old house. When I moved, my service was terrible and bundling w/​Direct TV caused some billing issues that hurt my credit. They still have a $ 250 bill on my credit report that was paid to Direct TV. I called last week to cancel my internet service and they actually said their system was down so I could not cancel!
Every time I’ve called I am on hold for over 30 minutes and their phone support is not open on the weekends. They were to send a tech over. He never showed up. I have recently bought a new house and am switching to Comcast.
I could go on and on… just very unsatisfied. The above is not a reflection of Direct TV. Their customer service has been outstanding, understanding and helped navigate the bundling pricing issues caused by Century Link.

It’s too bad you can not select 0 stars. Because that is my experience with Century Link. Horrible Customer service. Don’t waste your time.

Worst company I have every dealt with in my life. Gave me two wrong bills, each time I called to fix the problem it took forever on the hold, they were rude (one person hung up), and acted like they were doing me a big favor. Stay away if you can!

Watch out! A nightmare just happened to me.
I ordered CL’s internet service this month over the phone. Without my acknowledgement and consent, the CL representative must secretly add DIRECTTV on my order list. Voila! A PBS-​Only TV watcher was almost pushed into a 24-​month service agreement trap with DIRECTTV. It’s scary.
Seeing many low ratings on Centurylink, I am really surprised that a famous American company can sink this low and still proudly survive. Interestingly enough, COMCAST as CL’s main competitor on broadband internet service is rating as bad or even worse.
What happened?
Welcome to the Republic of Lobbyists!

BEWARE OF CENTURY LINK DOOR-​DOOR SALESMEN… THEY LIE AND MISLEAD.
I dropped Dish and Comcast for video and Internet service thinking I would get a good bargain and I was taken for a ride. Monstrosity of a first bill that was an unreadable mess. Was promised a monthly bill that was supposed to be between $ 160 -$ 170 {for a year}and now my monthly bill is $ 207. This was for home phone/​Prism TV and 20Mg internet. The video service is ok but a lot of frozen pic’s and DVR miscues. Online gaming with COD Black Ops III is almost impossible, the connection is so spotty. They are close but they really need to get the technology down before offering this service. I will likely switch back to Comcast as much as it pains me to say it…

I wish I had done my research before signing up for this service. Hands down the worst internet provider we have ever had. The signal drops all the time, speeds are so slow we can barely stream content, constant issues. Do not use this service. Shocked they are still in business.

I’ve been a loyal customer of this company for over 3 years and I have never had a good experience with them. I’ve been without internet for over 2 weeks after a transfer to a new location– the only reason I had kept the company through my move was a promise of a lower rate. When I received my bill for a period in which I was to be without service for 25 days (as they bill a month in advance) — I was charged a rate over 3 times higher than what I was promised. As if that wasn’t bad enough, I’ve spent hours on hold trying to have them resolve a myriad of issues of which none were corrected. Most often I was disconnected from agents and transferred no fewer than four times on average per call, usually to the wrong department. Anyone else is better– and with an equal or lower rate in exchange for what has to be better internet and customer service. I would have been treated better by a bag of rocks than I was by this company.

CenturyLink is by far and away the worst internet provider I’ve ever experienced… And, I’ve had dial up. I’ve been on hold for over an hour. Last time they answered they couldn’t find my account. Wow. It took them like 3 tries to install my internet when I moved it. It’s really been a comedy of errors.

If there were zero stars I would give them this. DO NOT be lured in by their low low prices. You get what you pay for. Their DSL is spotty at best. Will run fast for a few minutes then runs slow as dial up for hours. If you call their customer service they are not interested in helping you. they simply do not care. DO NOT WASTE YOUR MONEY.

century link sucks. Their customer service is absolute garbage. They might as well hire monkeys to work for them. They would do a better job. We canceled our prism and yet these f****** decided to keep it open and charge for another month. Not only that we had to move apartments and of course cancelation fees is where they make their money. It’s 200 bucks just to cancel cable. And another 200 to cancel internet. So we decided to keep the cable at least. Cause who has 400 bucks to spend. Well of course their phone service messes up on everything and didn’t cancel anything. So we our paying 2 different accounts and can’t cancel our service because of the people on the phone service can’t freaking do their job. I feel like they just found anyone in the street to hire and they didn’t train these idiots. Just ridiculous. DO NOT USE CENTURY LINK BECAUSE THEIR 1800 PHONE SERVICE SUCKS. AND THEY DONT KNOW WHAT THEY ARE DOING!

If only Unilocal had a negative rating system for services that are so bad that they warrant a class action suit against them Century Link would get the nod. I came to Littleton from a little Southern town of 65,000 where our Internet service gave us 70M up, 20M den for $ 42/​mo. and their service was superior in every way to anything I have experienced here, ²⁴⁄₇ realtime personal telephone care and on site within 2 hours every time I ever called them with an issue. Compare this to Century Link where I have not been able to contact a rep due to the holidays to explain to me why I get 7.61M while paying for a 40M service (and that is plugged directly into their modem!) Wireless is 3.4M in the same room. Forget streaming anything.
I did get to talk to a salesperson (the only one available during the holidays) but as soon as she realized I already had an account she transferred me to the number that I had already called that had the voice mail to call back during regular business hours!
My $ 34.95 estimated monthly bill morphed into $ 77.94 in spite of the $ 35.19 credit for signing up with them.
Of course, if I drop my service they sneak in a $ 200 termination clause.
So, if I understand correctly, if I don’t live up to my end of the bargain they dun my account for $ 200 but if they fail to live up to theirs they smugly smile and high five their cubicle partner.
This has to be the most lucrative game in town!
I AM TOTALLY AMAZED THAT DENVER FOLKS PUT UP WITH THIS TREATMENT FROM SUCH INFERIOR SERVICE PROVIDERS WHEN THE POPULATION DENSITY SHOULD MAKE THEIR COSTS SO MUCH LOWER!!!

Has to be the worst company ever
All I did was lie and keep on hanging up on me
Service sucks and their customer service is even worse

Purchased their $ 65 promotion where I would receive 40GB Internet and Prism TV (I store the Prism box in my garage). First bill was $ 26 for the initial 30-​days, thought it was just prorated. Second bill came in at $ 139, to make up for a mistake they made the first month. Total was $ 165 for two months, which is $ 82.50 per month.
I called and asked that they fix this, which they didn’t. So now I am being charged almost $ 20 more per month and they will not help at all.
I cancel my service due to them lying about pricing and they are now going to try and charge me a cancellation fee of over $ 300. I am glad they honor their cancellation fees so well, if only they did this with their original pricing.

Paying for the 8Mbit downstream, 896Kbit upstream: Measuring 4.5Mbit up and .08Mbit (! equals about 10Kbit !) up. Their «technical support» staff tells me to upgrade my service. Right! They can’t even begin to meet the speeds that are being paid for right now and they want me to upgrade to a more expensive package. When I ask why a more expensive package is going to fix the issue when they can’t meet the speeds I am paying for now, the guy says «The lines are stable». He also tried to convince me that my modem displaying the speed I am provisioned for indicates I am actually getting that speed. One of us is an idiot, and it’s not me. I’m glad I’m just renting here until my house is ready. I will gladly give Comcast my money over these hacks!

Horrible, horrible phone & internet provider!
Customer for over 11 years and I never get the same story twice when having to call this provider regarding service charges, fees, packages, etc… you name it!
Unfortunately, there are no other competitive companies in my area so essentially I’m stuck with this carrier until AT&T comes to my rescue.
If you have other options in your market for providers, I sincerely suggest you consider your other options.
Their website is archaic, their website never reflects updated changes to your account that you make and you have to constantly monitor your account online to make sure you are not being overcharged or billed for a Erroneous items.
It’s a real shame that after being a loyal customer who has always paid my bill on time for over a decade that I receive such horrible service.

I was a loyal customer of Century Link for over two years. The first year was great! Excellent customer service, communications, and prices. When the first year ended, we gladly signed up for a second year to keep our rate for Internet low.
This is where the roller coaster started. At least once every-​other month, our service was interrupted for hours on end and resulted in multiple calls to fix. One in particular lasted for 5 days because they somehow lost our account.
Finally, everything started to seem stable again. The occasional outage for 15 minutes, but nothing major. Speeds were great; bandwidth was great. Our contract for our second year ended and our rates more than doubled! I called the customer-​loyalty number, and they said that they could not offer me any any discounts because «the technology has changed and so have our rates». I told them that Xfinity was offering more bandwidth at the same cost I was paying during my contract (I had the information up on my monitor), but they wouldn’t budge. I was even scoffed at for arguing over the technology — my apartment being just over one year old and having fiber already connected to the building, I didn’t see how the technology had changed, especially since we were already using the fiber line.
I’m writing this review as a leaving customer. My experience wasn’t all bad. When the service was on, it was fast and plentiful. My search for a different service starts today.

I’m terrified to write this review and jinx myself, but I have had nothing short of a great experience with CenturyLink. I see that I am quite obviously in the minority on this, but in comparison to some other large corporations I’ve had the displeasure of dealing with (I’m looking at YOU, Xcel Energy and Comcast), CenturyLink has been a walk in the park.
I originally wound up with CL because my old apartment building was wired for their internet. When I moved, I was able to transfer my service easily, and I’ve now used their internet service for over 3 years. In that time, they’ve increased my internet speed several times, AND my monthly payment has decreased significantly. Plus, I’m not locked into a contract. All I’ve ever done is call in to renew my internet service, so I’m honestly not sure how I’ve been so lucky. On the other hand, my friends have CenturyLink and pay 3x the price that I do, for the slowest internet I’ve ever encountered. Seems like it’s luck of the draw, unfortunately. But when your only other choice is Comcast… Well, pick your poison.

need to option for 0 stars, because the continue to provide absolutely no service. They are the worst. Go to any other provider!!!
I have been on hold for 1 hour, been transferred 3 times just to find out where my modem is?
This is like dealing with the 3 stooges! It should be called idiot linK!
They continue to earn their 0 rating. Called 3 weeks ago to get a return label for the modem to be returned and still all I hear from them are crickets!!!
0­00 rating

Why is there not an option for NO stars?
This company is the worst! They are liars and steal your money. My sister took my account back in September and we got everything switched over to her (we thought) and they continued to charge me by my autopay for a couple of months. When I got that taken care of they said I was completely off but then a few months ago I was sent to collections for a little over $ 200.00. They are scammers and liars. They deserve to be put out of business. It is no wonder Xfinity (which I used to think was hard to work with, turns out they are a God sent) does better. My only dear of switching back to Xfinity is they will continue to charge me forever because they are such a bad company. DO NOT use this company… they really are the worst!