Caliber Collision

Josh did a great job keeping me updated. Everything went really smoothly with my Geico agent on site. My car looks new and there is no air leak in the doors that were replaced.

I have never experienced such poor service as I did dealing with this collision center. They have caused me to waste unnecessary amounts of time and money because of their poor communication skills. A 4 day estimate on repairs ended up turning into 9 days because of a mess-​up on their end, which ended up costing me more money on my rental car. Then, the rental car company that they work with (Enterprise) over-​charged me. After talking to approximately 6 different people on the phone multiple different times throughout the course of the mess and finally thinking that I got everything squared away with the amount of money I was supposed to be reimbursed, I came to find I had yet ANOTHER charge from Enterprise because of the lack of communication between associates at both businesses. Total nightmare. Never again. Ever. Take your business elsewhere if you’re smart.

I don’t see why everyone had such a bad experience at this repair shop. I absolutely love them. They’re SO friendly. They did a wonderful job on my car and they were so great about keeping me updated! I got texts daily telling me the progress of my car. I really recommend this shop. So sorry to see people had bad experiences. I’m making this my go-​to shop!!!

These are the nicest people in the world, who appear to have no idea at all what they are doing. I think the fault does not lie in the employees or tech’s, but clearly at the door of whoever is (mis) managing this particular store.
We had about 10k worth of damage to our new jeep and Caliber was recommended to us as a preferred body shop by both our insurance (Geico) and the other parties (State Farm) so we assumed they knew what they were doing. Things started off well and they even have a notification system that sends automated emails with estimated completion dates and cute notes like ‘your car is happy here…’ We had an ETA of May 29^th — about 4 weeks.
Apparently one of the things they had to do was evacuate the coolant in order to replace some parts. However, Caliber did not have the correct machine to do so. As a result they outsourced the work to Christopher Dodge. They then forgot about may vehicle and it sat there for two weeks. It then got hit in the lot of Christopher dodge. So now they are two weeks behind, and have additional damage they need to repair. The cute automated updates stop as May 29^th comes and goes.
Each week my rep (Julia) who is very polite but at the mercy of their subcontractors updates me on one delay after another and the date moves to June 12^th then June 19^th. On the 19^th I get a call that the vehicle is done, but still needs to go to back to Christopher Dodge for the coolant recharge. In fact it is there now, but the coolant machine is broken… and unfortunately there are no other dealers in this huge city with a machine that can fit it in until next week sometime. — Great planning and coordination on their part.
I do get a call from the ‘Manager’ who tells me he is actually from another store and he is going to try and fit it in somewhere else.
On Tuesday the 23^rd, I get a call that my vehicle is ready, but unfortunately they received a wrong part from guess who (Christopher Dodge) and a piece of door trim was the wrong one. I could either take delivery and bring it back again next week when the correct part comes in, or wait another week. I took delivery.
There seems to be a common theme here. It’s not their fault, its Christopher Dodges. (Who ordered the part?)
So today, July 1^st, I head back to have the final piece of door trim put on. Guess what, — when I get there, it’s the wrong part! (Christopher Dodge ordered the wrong part again) Really?
I’m a patient guy, but it has now been 8 weeks and 4 beyond your original ETA? I am still unsure why: 1) you maintain a relationship with Christopher dodge, 2) understanding Chrysler is Chrysler, this was a jeep — maybe a jeep dealer would help? 3) I understand stuff happens, but holy cow… I would be embarrassed to call this my body shop. Think twice before you bring your work here. At least until they have an opportunity to correct their internal difficulties.

If Unilocal allowed a zero star rating this company would get it. They did a good job with replacing my bumper but forgot to attach my front license plate. Two weeks later I got a ticket for not having my license plate. Yes, they will cut me a check for this but I had to drive back to the shop for them
To place the license plate back on my bumper. I understand human error happens, but why wouldn’t they call me the day after to state they forgot to put it back on. Plus, don’t get me started with the receptionist who answers the phone. Every time I called she was extremely rude. Finally, one of there workers stole, yes stole my phone charger from my car. Save the hassle and don’t come here. I hope someone from there corporate office review these Unilocal reviews.

Horrible! They couldn’t get my bumper color right. I had to take it back in and they said it would be couple days which was a week. The color is a lot better but still a little off.

Horrible experience with this company. Was set up with them by my insurance company, they kept my car for 2 months. I came in to walk my car with the manager to see what all needed to be fixed I was told my bumper, tire and seat would all be replaced and my car would be fully detailed when I came to pick it up. When i finally got my car it was a mess the inside was dusty and they didnt fix my seat. After 2 months of them having my car they were unable to get my tire fixed, manager said they needed to melt the rim and straighten so it would take a while, it took them 2 more months to have my tire ready, when I went to pick up my tire they only had the rim! They told me I was supposed to call my insurance company to get the actual tire because they couldnt find the same type and the insurance company would just have to reimburse me. I will never go here again after a total of 4 months dealing with these people every last thing they handled was somehow screwed up. Horrible way to run a business.

So disappointing. I was told my car would be expedited because I have geico and they are part of the Geico express service but that was not true. It took them about a week to initially look at my car, take it apart and give me a date that it would be ready. Then the week it is «supposed» to be ready the car is in the paint dept and only gets painted Thursday. Now it is friday and I am supposed to pick it up and they are still doing stuff to it even thought it’s painted and the last of the work is supposed to be extremely fast and easy. Very annoying. Poor communication as well. I have been calling in almost everyday and who knows if I will even get my car today like they said I should. And enterprise who left me a rental car never filled up the windshield wiper fluid and my check tire light came on the second day I drove it. Horrible experience and will never come back to this shop.

cant give zero stars… I made an appointment to get an estimate, they didnt know i was coming. I got an estimate, made an appointment to drop the car off for service, they didnt know who i was. I was told there would be a rental car waiting for me, again, they had no such thing. no reservation was made by them either. I was told my repair would take 3 days, it took two weeks. The work performed on my car was not the work stated to be done, and, the damn rental guy wasnt there to return my car. use ANYONE other than this center.

These guys have customer service down to a science. I was actually forced to go to Caliber because my car was involved in a hit and run and Geico didn’t give me a choice. In the main office, there’s a Geico representative/​appraiser, a representative from Enterprise, and Caliber staff. I made my appointment electronically through Geico and showed up for my designated appointment time. They did everything from there. In about 30 minutes, I had an estimate, a rental car, and was good to go.
Throughout the process, I received voice mails informing me of the progress on my car. My car was done in a reasonable amount of time and the pick up process was easy. My car looks good as new and they even washed and vacuumed the interior. While I was checking the exterior, I did notice a scratch on the side of my car where it looked like someone hit me with their car door. In all likelihood, it was like that when I brought it in, but they were nice enough to buff it for me and now you can’t even see it. The checkout process was a bit long, but they were very busy. I’d also like to add that the receptionist is very friendly and 100% competent (unlike some other receptionists I’ve dealt with over the years). I might not have a choice in the matter, but I would definitely come back here again.
My only complaint is the Enterprise doesn’t really seem to have their shit together (pardon my french). I spent 1.5 hours on the phone with them on the day before I dropped my car off only to be told that they would not have a rental car available for me. I was transferred to 3 different locations. Turns out, I never even reached the right location, because they apparently had a car available for me the entire time. I’m only including this little blurb in the Caliber review since they have an Enterprise representative on site. The best way to reach the RIGHT Enterprise, is probably to call Caliber directly.

I am seriously impressed. My poor car (a 2004 Corolla S) as been the victim of multiple accidents, none of which are my fault. Most recently, I was hit on the front end by a neighbor trying to park, hit my car, and was a decent human being and left a note. I decided to not dick around (her insurance was different than mine) and go to one of the closest body shops to me — previous accidents I had gone to Porter Auto Body in Littleton (at the time I lived there) and they did a great job, but I didn’t want to spend the time driving to the suburbs anymore. So State Farm highly recommended Caliber.
Josh was amazing. He called me diligently every Tuesday and Thursday letting me know the status — I called back on Thursday, spoke to Josh, and said I had to be at work by 4 on Friday. He made sure finishing my car was his priority that day, and it was ready more than on-​time. Upon picking it up, he did a few things out of courtesy — they had to buff one headlight due to the accident, but he buffed both so they’d match — the whole car was vacuumed, buffed, polished, wiped down, and honestly looks prettier than the day I bought the car! They even straightened out my front license plate, which got bent from someone backing in to me!
Also no problem with Enterprise Rent-​A-​Car, drop off and pick up at Caliber no problem.
Overall, I am absolutely floored with the body work, the «Above and beyond» work… I will be back — my back bumper has been held on with duct tape for 2 years after it blew off driving through high winds in Kansas, as soon as I can afford to pay for it.