Cabinets To Go

My husband and I bought the St. James Mahogany cabinets from the Denver outlet and cannot say enough good things about them. The quality is excellent. The style was exactly what we were looking for and the color is wonderful. Jessika and Rick help us with everything from the design to the order. They made great suggestions that helped our overall kitchen design over the top. They answered all of our questions and even when we called in. Their follow thru was great. Both Jess and Rick went far and beyond. We highly recommend Cabinets to Go and Jessika and Rick. You will get the kitchen of your dreams.

I purchased cabinets in late August 2015, and picked them up with no issues. When I was installing the handles for the drawers, the façade cracked. I contacted the store, hoping to just exchange the two drawers, and was told that since I had drilled through the front, it «voided» the warranty. Though I was inclined to argue, in the interest of time, I just ordered the two drawers for $ 65.00. That was on 9÷15÷2015. I still have not received the drawers, despite NUMEROUS attempts via the store and their customer service department. Both refuse to elevate the issue, and just keep telling me they are «on order.» Both the store and the customer service department REFUSED to give me the name or contact information of the Regional Manager, leaving me no choice but to file a complaint with the BBB. Utterly terrible customer service, and borderline illegal business practices. I will quite literally tell people to spend more on cabinets elsewhere– Cabinets to Go will screw you at every opportunity, and it’s not worth the hassle. If it were possible to subtract points from other reviews, I would do it.

My wife and I went to get a quote and help design our kitchen we left two hours or so later after spending the time with Dante and ordering our complete kitchen. after the cabinet s came in he was still there to answer all the questions we had. what great customer service.

The cabinets are great, in terms of price and quality. THE SERVICE IS AWFUL!!!
Expect to call at least 3 – 5 times to get anybody to update you regarding the status of your order, which is always late and missing pieces. It doesn’t matter if it is Rick, Dante or Tyler; nobody calls you back or knows what is going on! Be prepared if you buy from them to start taking deep breaths and Valium if you don’t want to go crazy! I would not recommend them!

I typically am not one to voice a negative opinion regarding a retail establishment to everyone I know, but this outfit takes the cake. My first visit was just to get an idea of what they offered. (went well). My second visit was with measurements to get quotes (went very well). I spent $ 7000. Then «well» ended!!! Mike had given us 2 quotes, 1 was «required» and the second was the «fancy stuff». (Glass doors, crown, trim). I requested everything. The original delivery for the complete order was 2 weeks. RIGHT!!! The first part of the order was 5 weeks. Then it was lip treatment from there. After 7 weeks I received my «required order» as Mike put it but none of the fancy stuff. I was awaiting the install of the kitchen before I could have an appraiser in for a refinance on my home. After 11 weeks of countless calls to Mike, emails to the store, calls to customer care and emails to customer care, I finally received the balance of my order!!! By the time I completed the kitchen install, the locked interest rate had expired. The end result of the the kitchen purchase and missing out on the refinance rate may cost me in the neighborhood of $ 50,0000. How much is your kitchen worth??? think more than twice before you shop with this company.

This place is terrible. We ordered cabinets 10 weeks ago and we cannot get an answer as to where they are. They never answer their phones — always goes to a messaging center and you have to tell them what cabinets you are missing!

This is for getting a QUOTE only. We have not bought cabinets as of yet. We walked in at 4:02 on a Sunday. We walked out at 4:16 with a comprehensive quote from Mike. For that, 5 stars. The prices seem to be about what we expected for what we wanted, on par with quotes we received from Ikea and similar. Mike was knowledgeable, gave us great information, and was very friendly. I’ll update if/​when we purchase!

We were recently looking for a vanity and went to the website. We were really excited as they had at least 5 different vanities advertised at great prices. We weren’t happy however when we were told that NOTHING on the web site was available of course the much more expensive ones were. The salesgirl acted like it was the norm. We asked to talk to the manager and were told that he might have found one somewhere and would call us the next morning. which he didn’t. Classic bait and switch. don’t go there!!!

While the quality of these cabinets is good, the service is not! We had read reviews stating that Cabinets to Go tends to run late on estimated delivery time. We were worried about this because we had a timeline to meet on our house remodel. We talked with them about this, and they assured us, they rarely ran late, and we would have out cabinets on time. NOT TRUE! It took 5 weeks (not 2 as originally quoted) to get our cabinets, and when they came in, we were missing a bunch of them. It took another few months to be able to get everything in, but each week we were told they would be in the following week. It was very frustrating. Also, when I went to pick up my cabinets, Rob (the manager) would only lift the pallet of the cabinets into the moving truck I had rented, then told me I had to get in the truck and take them off the pallet myself! I am a small woman, and these boxes were heavy! I was able to do it, but I was angry! When I had called the day before to say I was coming alone, I was told they had someone to load them into my truck for me. I guess I should have demanded that they do it for me, but I was in such shock and so angry, I just wanted to get out of there. We had a good experience working with Josh, but Rob was continuously rude. Also, if you plan to put these together yourself, think again. We decided to hire someone to assemble and install them, and it was clear that it would be very hard to do if you did not have experience building cabinets. As I said at the beginning, the cabinets are good quality for the price, but don’t expect your delivery on time and expect to deal with some attitude from the manager.

The customer service is awful. I am still waiting for parts after almost 4 months. They promise to call you back but rarely do. I would not use them again or recommend them to someone else. The cabinets may be less expensive but it comes with bad service.

If you are looking for mid grade cabinets, this is the best option. I love that the front panels are made from solid wood. The cabinet quality is way better than IKEA or Home Depot stuff. The customer service is also spot on. I highly recommend checking them out. I have no complaints.

I came here in January to price out cabinets for a crusty old 1928 bungalow I was trying to buy and eventually flip. These guys were awesome — they whipped up my kitchen plan using their design software and gave me an estimate that included everything even hardware. After shopping this estimate around, we found out that Cabinets to Go was cheapest by far (less than half off even the cheapest crappy cabinets at Home Depot!) with decent quality solid wood construction and soft-​close doors included. We hemmed and hawed and they offered us 10% off our order so I bit the bullet. I put half down on credit for them to place the order and was told I could pay the rest when I picked up my flat-​packed cabinets. They even let us keep the cabinets at their store for a few weeks because our deal dragged out. Eventually, our house deal fell through and it took a 30-​second phone call for them to credit my card in full, no hassles. I will for sure use them for my next kitchen remodel — their customer service was well beyond any other cabinet shop I checked out. There were other stores nearby who I set up appointments with and they didn’t even show up or return my calls or emails. A lot of the HGTV and DIY tv shows use Cabinets to Go, you can see the boxes laying around. If you ask, they may even have fully assembled returns in their back room they can sell at a discount. Another plus is that they are open Sat/​Sun unlike a lot of other stores in this area. Worth checking into!