Brakes Plus – Denver East Evans

Kent and Crew are amazing. I know someone down on their luck and living in their car. Well they were having some work done elsewhere and ran into 3 of the 5 studs being broken on one assembly. This meant that the car was not able to be driven away from the facility. It was going to take 24 hours for them to be able to repair it and the car was going to have to stay in the shop for liability reasons. This is where Kent and crew spring to the scene. They came out to the other business and replaced the studs so the car was drivable. Mind you this was late and was very late in their work day. They worked on the car removing old broken studs and installed new studs. The vehicle is now safe and able to be driven until this person is able to get back on their feet. These guys are genuine human beings that go above and beyond for this individual. Tonight and forever more they are heroes.

The guys here are awesome!!!
They are so nice and helpful. They won’t take advantage of a woman and they explain everything. They contact you before they do any work to make sure it’s what you want! I have taken two different cars there and have been pleased with every service I’ve received.

This place is legit. Adam was very receptive and helpful. Even let me ride in car after repairs to ensure my satisfaction. Tech even took care of simple fix without hesitation. Would definitely recommend them.

1. Changed my appointment without telling me. Thankfully, I was flexible.
2. Had a coolant flush. Four days later, I was broken down on the side of the road because my car– which has never overheated– overheated. Turns out, there was air in the line.
3. Spent 300 dollars doing preventative maintenance at this location. One thing was the oil change. They did everything else BUT the oil change! Literally must have forgot to do the oil change. How do I know? My maintenance light came on and when I went under the hood to check, the same oil filter was on the car (that I put on it) and the oil was black. I could never step foot in this place again.

Kent Tanner is what gives this place the «plus» in their title. Personable and fair, he treated me with respect and had my truck in and out before the time they promised. Chad was my service technician and he, too was professional and respectful. I will definitely go back there for all of my automotive needs.

Even the mighty can stumble. This place is generally great. Kent, the manager is a sharp dude who keeps things moving with good humor.
Having said that, I must advise: ALWAYS SEEK A SECOND OPINION. I had a headlight bulb replaced by them. It burned out again in about 3 months (that’s OK, sh*t happens). I went back to them and was told the entire headlight assembly was damaged — partially melted — caput. They could fix it for $ 518. I went to a mechanic I trusted more (I didn’t go to him first because I thought it was only a bulb replacement) and he quoted $ 235 for the job. When he started the work he discovered that the assembly was a little damaged FROM AN IMPROPERLY INSTALLED BULB, but was still in working condition. My total cost was around $ 35.
I suggest that, in spite of all the good vibes and jolly good cheer, etc, you avoid this place.

I recently had received notification from dealership that I purchased my car at that I needed new brakes. I called to schedule an appointment and asked what something like this was going to cost. They said all four wheels $ 600.00. In driving on errands I stopped at the Brakes Plus on Evans and Colorado and the boys at the desk took it in the shop and worked on it for thirty or forty minutes and stated brakes are good for another 40,000 miles. I was so happy got Brakes Plus to change filter and oil and will not hesitate to schedule my car to be serviced there for everything. Shop was nice, staff was great and the price was right. Great service. Thank you.

Great customer service and honest. The manager, Kent, is very helpful. I went in for an oil change and my service engine light was on. He diagnosed the code using the computer and didn’t charge me. Highly recommended. Very reasonable and honest technicians. Kent is a friendly guy with good sense of humor.

I had such a fantastic experience here. The manger was wonderful and communicated with me throughout my wait for my oil change. Very helpful and pleasant with the status on my car. I felt very comfortable here and feel like it is a place I can trust. How refreshing! I will definitely be back!

Wow. I seriously left this place this morning wanting to hug these guys.
I called in earlier in the week to schedule a time where I could bring in my car. I had taken my vehicle to breaks plus on Arapahoe for a break job and long story short, the job was not done right. I brought it back and they told me I could upgrade upgrade my pads for an extra fee so that I would stop squealing everywhere I went.
I wanted a second opinion since I just paid for a service which should have fixed my problem. At the Evans locations they fit me in and were quick with their inspection. They then told me they were going to resurface the roters and do the job right like it should have done. They were also going to upgrade my pads. They were thorough in explaining everything to me. They talked with me about other things going in with my car… Showing me how it worked on a big wall diagram.
They said they pride themselves in their customer service and were there to make sure I was satisfied with the work provided. All of this was free of charge to me. I couldn’t believe it. After arguing previously several times I felt like I was on punkd.
I will definitely be a returning customer to this location only. These guys are courteous, caring, and I did not feel taken advantage of. They fixed a problem that was not even there’s and didn’t expect anything in return. And for that I owe my continued business! Thanks guys!

The customer service here is top notch! Kent and his team do a great job. Would highly recommend it to anyone and everyone.

Called early made an appointment, came into the location but no appointment exists even though I proved that I called the right number, late for work waiting

I made an appointment because my steering wheel was shaking just a bit. These guys were great. Friendly, courteous, very professional. And very fast! I had to wait there, but I did not wait one minute more than they told me. The tech explained everything to me and gave me several options for the brake pad replacement. They were not pushy at all and did not try to sell me on any extra services. I am very happy with their service. They even reminded me to pull up their coupon before the final charge! I will definitely be using them again.
The wifi connection is great and I was able to work comfortably while I waited.
I would recommend making an appointment, if you go in the morning as a walk in, you may have to wait unitl the afternoon for service.

Great customer service! Ron and Kent are both very professional and friendly which is very rare for an auto shop. I’ve been in twice — the first time a bit pricey for the repairs but the second time was a fair deal. The customer service makes it worth it.

Kent is honest, and always provides options. He will look out for your best interest and give you a fair deal. We drive a long way to service our cars here.

Just moved to the area from out of state and was nervous about finding a reputable place to get work done on my car. I’m glad I chose this place. The manager Kent is extremely nice and helpful! Actually all the staff I came into contact with was very nice. They are quick and efficient! Check them out!

The people here were very friendly and professional. My friend needed them to test the battery and alternator. They found the battery to be bad and replaced it. She also had brakes done. They weren’t pushy, which is nice…

Highly recommend. This team won’t rip you off. Thought I needed new breaks, they said no need, they wouldn’t feel good selling them to me. Make an appointment before you come in.

Two months after buying a used car the brakes started squeaking, so I decided to get them looked at. Although this Brakes Plus location is not the closest to where I live, I chose this one after reading positive reviews on Unilocal,and I was not disappointed.
They showed me the problems with my car up in the air and the wheels off: I needed new front rotors, and new pads in the front and back. I had to bring my car back in a few times to get the new brakes just right, but they were very accommodating and paid for a rental car when needed. Excellent customer service, and they stood behind their work. Managers Ernie and Kent oversaw my brakes job, and they were great. I highly recommend this shop.

This place is great!
I was in a panic because my brakes were starting to grrrind. The kind of noise that prepares you to burn a hole in your wallet. I was ignoring it for a bit, but one night I felt the brakes start to slip.
I called Brakes Plus the next morning when they opened at 8am, and explained how I HAD to have the car back by 1pm. They said no problem. They fixed my brakes, did an oil change, and had the car ready by 10:30. And it cost much less than I expected :) Awesome! The staff was super friendly, and even pulled out a 20% off coupon when I checked out.
I definitely recommend this place for a quick turnaround!