AutoNation Collision Center Denver

I have brought a couple of cars to the AutoNation Collision Center. They have always done great work. My car looked like nothing ever happened to it. It looks brand new! Ian Angus and Diego Atencio were so attentive, professional and conscientious. They handled the insurance so I didn’t have to and the kept me informed about the status of the repairs to my car. I will tell all of my friends and family about the great service I received from AutoNation.

I would give this place no stars if I could. They gave me an estimate of $ 2200, got a $ 500 deposit, called back & said it would actually be $ 6000! WHAT?!? (When it literally took them 3 weeks to do an estimate!!) So, they give me $ 324 back of the deposit. An estimate «costs $ 35». Well, where’s my $ 141?! «Oh, the original estimate was just what we could see» says Ian Angus, the manager that doesn’t get anything done other than tell you, «Too bad. We’re keeping your money.» The original estimate didn’t include a windshield, tire, or wheels, or ANY mechanical damage when the wheel was touching the wheel well & obviously needed mechanical repairs (& was towed in!) Ian told me that Diego (the terrible estimator) had/​was supposed to tell me «This estimate will in NO WAY make your car drivable again.» I definitely wouldn’t have given them my $ 500 deposit. Took me a couple weeks to hear it out from Ian that they’re just keeping that $ 141, even though I OBVIOUSLY wouldn’t have given them a $ 500 deposit when they’re gonna call me back and tell me it’s going to be THREE times the original estimate! I would go down there and try to talk about it in person, but oh wait, I DO NOT have a vehicle now! To put it simply, fuck these guys and do NOT take your car here. They fucking suck so hard, it’s ridiculous.

I had the worst experience here. It took 6 weeks to fix something that was a 4 day estimate; to be fair the estimate was off. However it took just as long to fix the problems they created in my car than it did the damage from being T-​boned! Long story short I walked in with damage from being t-​boned and walked out 6-​weeks later after they fixed that damage, sensor/​seatbelt damage they created AND with multiple keys to my car after they destroyed the ignition switch. They also tried blaming me for this damage; regardless of the fact that it had ONLY been in their possession! One of their administrative staff let slip it could be their fault so luckily they had to fix it; which they CLEARLY didn’t want to do. They also never kept me up to date on the progress of my vehicle and barely returned my calls. They made a difficult time so much worse.

I just had some more work done on my vehicle so I thought it would be a good time to write an updated review.
It seems that AutoNation has heard the complaints about the lack of communication from the staff because throughout the entire process of the repair, I would receive emails almost every other day from the representative who was helping me, Matthew Johnson. Matthew did a great job of keeping me in the loop, and they finished my repair within the time frame they had promised.
The only issue I experienced is when I returned home with my vehicle, there was a film on the door where the repair had taken place. I brought it back and they buffed it out right away and within 15 minutes I was back on the road again. It was a little inconvenient having to go back, but they took care of it which is all you can ask for.
I am pleased with the service I received this go-​around, and I will continue to use their services in the future (Hopefully I won’t have to!)

They’re just not as good as they used to be. I used to always bring my cars here over the years for any auto body repair needs, but this last time wasn’t a good experience. It took far longer than initially indicated to actually get the car in, and once it was in, it took three weeks to complete, instead of the week initially promised. This wouldn’t have necessarily been a problem if I ever received any updates. I never received any calls to let me know what was happening, and my calls and messages were never returned. When I did finally receive the car, the new paint didn’t match well at all and had to be redone.

Took our Sequoia to Dealership on Arapahoe to get windshield wipers. While there the drivers side was side swiped. The offered to fix for free and give us rental. We said can you fix some damage on passenger side too? Sure $ 1000.00 and 2 weeks. Two weeks later, they call and say car hasn’t even been started on parts not ordered. Who knows when it will be done??? They won’t give us a date. Seriously?
Asked to talk to manager — at lunch «great, I said, «have him call me by 5 today» At 4:30 pm I call and he has left for day (nice job if you can get it).
They are holding our car hostage and we can do nothing about it.
DO NOT TAKE YOUR CAR HERE IF YOU EVER WANT TO SEE IT AGAIN!

A follow up note.
I have bought three vehicles from this dealership in the last 8 years.
A Taco pick-​up, a Scion, and a Camry.
Never again.
This dealership sells a lot of cars, and the arrogance that is bred by success
Has now taken over.
SHOP Elsewhere!

I had a great time working with Marcus on getting my car fixed. He was courteous, efficient, and prompt in responding to my phone calls.

My truck was involved in a minor accident on Sept. 9. We limped it into this collision repair center, and the representative there assured us it would be put behind their fence (block and barb wire) to protect it AND assured us that we would have an estimate in «a couple of days.»
On Monday, Sept. 15, after hearing nothing from this company, we stopped by the shop in the afternoon. The truck was still sitting right where we left it. No one had even looked at it, nor had anyone called us. We were given multiple excuses about why they didn’t have an estimate (estimator is on vacation, we’re shorthanded, we didn’t know what insurance company you were using, etc.).
I understand that delays can occur, but there is this CRAZY invention called a telephone. It would have been great if they had picked it up and called us to ask those questions or to tell us the estimate would be delayed.
When we asked when they might get to an actual estimate, they said it could be «a few more days,» and when asked what the time frame for a repair might be, they said, «well, we’re pretty backed up.»
Good grief! are these folks that we talked to representative of the entire company? If so, I am amazed they are still in business. If not, it seems to me that a little employee housecleaning is in order.

TERRIBLE! I brought my car in to get a side fender fixed. When I went to pick up my car, they had fixed the damage but had put a huge dent in the rear door! They were really nice and agreed to fix the car at no cost to me (after sending in pictures). After having my car in the shop for an additional five days to fix the dent I called. They had forgotten about my car and at first tried to tell me that I had already picked it up! I had to wait another day for them to call a painless dent repair guy to come and fix it. Everyone was really nice, but the inconvenience was frustrating. My car was in for twice as long and I can still see where the door dent was.

These guys are AWESOME! Someone backed into my car at the mall and didn’t leave a note. Side swiped my bumper on my brand new car. I thought I was looking at an expensive repair. I went to another body shop and they were rude and couldn’t «fit me in» for weeks. Furthermore, they estimated my damage to be around $ 600. AND they would need my car for 3 days.
So I decided to contact Go. The collision expert met me at the dealership where I bought my car. He could not have been nicer. He looked at the damage and thought there was a possibility they could «buff» it out for around $ 100. And he even told me if it wasn’t to my satisfaction, they wouldn’t charge me for the buff and they’d do a full repair.
So I went to the collision center the next day and they were friendly and quick. I was greeted by the service adviser who had my estimate already and he walked me through the process. I dropped my car off at 11am. At 2:30, I got a call saying my car was done. I was floored. No way! From one place telling me it would take weeks to fit me in to this place getting my car done in hours?!? Awesome!!!
When I went to get my car, the work was AMAZING! My car had been restored to its original grandeur and I still had factory paint. And it was all a fraction of the cost the competitor estimated.
I HIGHLY recommend Go Collision Center!