Aristocraft Counter And Floor Covering

Okay, I went back and forth on whether to write this. I had a very good experience with the kitchen countertop I purchased. The owner and his daughter were very helpful and the installation was great, hence two stars rather than one. But my carpet experience was HORRIBLE. The installer broke an irreplaceable lamp of mine but denied doing so. The owner actually said to me «It’s his word against yours.» Wow. There is absolutely no doubt that he broke it — but if the owner chose to believe the installer, whatever. He could have handled it differently with me. Then he said that they did extra work that they hadn’t planned to do. Baloney — I won’t even bother expanding on that, but my contractor was listening to the conversation, and his response was «Bull — -!» Plus, there were tacks sticking up through the carpet. I was told that was unavoidable. Really? No one I’ve talked to has ever had or heard of that problem. I just spent $ 3188 on carpet in my new place — no better quality than what Aristocraft installed — and gee, no tacks sticking my feet. When I tried to explain this and my dissatisfaction with the owner’s reaction to the lamp situation, I was told I was being «unreasonable» and to «please stop.» So — they’ve lost the $ 3188 I could have spent on carpet with them, not to mention that I’m installing a new kitchen countertop in my new home and demolishing and replacing my kitchen tile. And, there is at least one of my friends who will not be having them install her flooring. By my reckoning that’s well over $ 10,000 they’ve lost. But, considering how I was treated when I expressed unhappiness, it’s clear they don’t want my business anyway. Go ahead and take a chance on countertops, but definitely avoid carpeting, and don’t expect the excellent service to continue if you have a problem.

It really is as good as it can get. They did tile work in my kitchen and I couldn’t be happier with the quality of work, the time frame in which it was completed and the price for their service. Five stars and I’d hire them again!