Apex Dermatology Group, PC

I have to agree with Matt B.‘s review. The doctors seem fine at Apex but it is the overall customer service that makes it negative. I ended up with a staph infection after a procedure (a simple outpatient procedure which shouldn’t have been too complicated but has ended up being a two month saga of re-​doing), but then couldn’t get ahold of anyone at their office to get me started on antibiotics for more than 24 hours (which, when you’re talking about a staph infection, seems like too long). I called 14 times (no joke) and left messages and their nurse line is just a busy signal. After going on antibiotics there was no follow-​up, it took me calling them to see what I was supposed to do after 2 weeks. I was told to come in for a quick check, then when I got to the office everyone was confused and the receptionist inquired in an accusatory tone, «Who told you you could come in today?» Then they decided they could see me but, «It might be, like, an hour wait.» So now I am sitting, waiting, writing a Unilocal review about their lack of customer service.

The unfortunate thing with Apex is that they actually have great doctors, just incredibly unprofessional support and technical staff. My wife and I waited for over an hour beyond our appointment late last year but were very pleased with Dr. Theriault at the end of the day and so gave it another go today. I think the saying goes something like, «fool me once…»
Today, I went in for a simple outpatient procedure at 12:30. It was clear that they were busy/​behind schedule from the minute I walked in. One Doctor actually had to be called so he/​she could explain the delay as it was 12:45 and she had a patient that had been waiting since 12pm and he/​she wasn’t even in the office. There were about 4 – 5 other folks waiting as well. I guess lunch went long… While I waited for nearly 45 minutes, I didn’t get a lick of «sorry for the delay» or «it’ll be x more minutes.» Radio silence. The staff seemed more focused getting on to eating their lunch than anything else.
At 1pm, the already full waiting room got even more full as the 1pm appointments were arriving but alas, they called my name at 1:10! The nurse clearly had no idea what was going on as she actually asked me why I was in the office today as she was frantically trying to read my account notes… basically burning more time until the doctor could come see me. She left and then returned 10 minutes later to inform me that they had only scheduled me for a 10 minute follow-​up for a procedure yet to be completed… Gah!
After an apology, I had the pleasure of walking out having wasted 2 hours of my time, none the better, but with a promise that the office manager would call me to ‘make it right.’ Without even introducing herself, I got a call from someone that said… and I quote…“I heard you had a problem at the office today. What do you want me to do about it.” I quickly informed her I didn’t ask for a call, but was told someone would call to address the situation. She responded with, «oh, well did you get rescheduled then?» As one can imagine, the conversation didn’t last much longer.
Net/​net — if you’re looking for a solid dermatologist, I’d look elsewhere. Apex clearly has more patients than they can support. The staff at Apex are unprofessional and more importantly, unconcerned with time management and treating customers with any level of respect. As other reviewers have noted, you’ll probably get great service if you’re in to pay out of pocket for cosmetic work.
Anyone recommend a decent dermatologist in Denver?

Be ware Unilocal users, this practice tells certain patients to rate them online on purpose, They also have staff and family of staff rate them also. The practice at the end of the day does not follow through with their mission statement. The front desk gets up and walks to the back constantly and talks about every patient she just checked in. She says nasty things about the patients to other staff in the back and they all snicker and giggle. which is why you are waiting so long. They will put cosmetic patients and drug reps before the medical patients. One doctor there is good when it comes to treating medical stuff, they all do cosmetics and over half the staff are not friendly.

Lowry office (Dr Theriault) is amazing. Never waited for more than 5 minutes. Clean, modern. Dr T immediately recognized (and biopsied) a trouble spot and i got in for MOHs surgery quickly after the results proved her right. Highly recommend!

I have been to many dermatologists in my lifetime and this place is exceptional. Dr. Wallner is very friendly and really knows everything about skin. They also offer laser treatments, botox, amazing facials and peels. My skin has never looked so hydrated and youthful. I have tried mostly all the services and I have never had one complaint. The staff is extremely competent and will always make you feel right at home. They will refund any products if they happen to not be what you liked. But I have never been disappointed. This place is great. I have never had more complements on my skin. Make any appointments with Brittany for your laser or facial services and she is by far the best.

Do not go here for treatment! I went to Apex to have a mole biopsied and was very disappointed in the experience. I saw Leslie Mazur at the Littleton office and she was very blasé about the procedure. It seemed that she was brushing me off since I’m young (30 years old). She didn’t tell me how long it would take to receive the results, and when I called the office a week later, they didn’t return my call for two days. I had to call them back and leave a voicemail on the nurses line and the office managers line to get a call back. They were rude and told me to wait two weeks for results. Three weeks later I still didn’t receive a call. I had to play phone tag yet again to finally get my results. They are unorganized and unprofessional. Do not waste your time or money here.

I absolutely love Apex Dermatology and Dr. Theriault. I’ve been seeing her for a few months now for some acne problems. Dr. Theriault is nice, professional, and has excellent bedside manner! Everyone in the office is nice, including the nurses!