AFC Urgent Care | Family Care

They were very quick and helpful! The front desk was welcoming and we went immediately back. Didn’t wait in the room long before getting my XRay. All the nurses and doctors were very knowledgeable and helpful.

I absolutely love this place! I went in with blisters, bumps (turns out bad reaction to the sun) and was terrified. They got me right in and made me feel so relaxed and in good hands. The most positive, friendly group of people I’ve meet in years. I highly recommend this place. Made my day!
–Amf

I went to Kevin and he was very personable and understanding to my situation. He prescribed me antibiotics for a recurring sickness I’ve had and immediately felt better within days. He also gave me good advice to increase my immunity. Not only was the doctor great, the nurse was very kind as well! Other urgent cares I’ve been to did not seem to care about my health as much and rushed the appointment, but this place allowed me to reserve my spot ahead of time and even called me two days later to see how I was doing. The receptionist, David, was extremely kind and respectful to all clients coming and entering the building.
The place itself appeared to be very clean, nice, and they had a keurig machine for tea and coffee which helped my throat while I was waiting. They were on time for my reservation as well. I love that they were open on a weekend and I will definitely come back again! :)

Reasonable wait time, knowledgable and caring professionals. Dr. Randy Jones was excellent.

I walked around for 9 days with a splinter in my fingertip, until it grew infected — pain, pressure, pus! As the site grew larger before my eyes yesterday, I googled what to do about it. A YouTube video showed someone with official medical blue gloves slashing incision into an infected foot. another post said the anesthesia shot was crazy-​painful. I was scared I was headed for a grisly time ahead, but more scared of doing nothing.
The staff at AFC Urgent Care on S. Colorado Blvd. made all that worry for naught. Janette checked me in and said the wait could be an hour. No sooner did I get the laptop out of the bag and fired up when Michelle called my name. These folks are quick!
Ashley, wearing a fun pair of candy-​apple red glasses, complimented me on mine and competently took my vitals, engaging me throughout with thoughtful and informative conversation. (Did you know taking your blood pressure on the left arm delivers a more accurate reading because it’s closer to the heart? I now do!) She told me the practitioner would be in shortly.
Shortly indeed, Michelle cheerily entered. Her demeanor too was upbeat, authentic and immediately inspired confidence in her abilities. She made a couple of suggestions after looking at my finger-​mess, I asked a question or two, and she made a recommendation: go conservative and minimally invasive with antibiotics and warm water soaks, and come back for lancing (not her word) if that doesn’t work. When I discovered another small, uninfected splinter in the next finger, she deftly removed it and asked if I’d like her (now that I knew how skilled she was with the special tweezers) to try to remove the splinter in my fingertip. I said sure, if she thinks that might bring relief. She was so gentle I barely felt her exploratory prods, said to tell her if something hurts, and she stopped the instant I did. In the process, she punctured the blister, draining the infection and relieving the pressure and throbbing.
Preliminarily, we had discussed which pharmacy I use, and the one they had on file was closed Saturday afternoon. But somehow my prescription got sent there by mistake. When I asked about it, Blanca at the front desk asked Melissa to correct the error, and the two of them got it sorted out quickly and with smiles and more authentic pleasantries.
Sure, it was just a stupid splinter, but this staff treated it, and me, as important. The whole experience far surpassed my expectations. Wow.

I visited today due to a severe allergic reaction to food. What food I have no idea as this seems to be onset. I walked in with no appointment and they got me in immediately, I also didn’t look good and was finding it difficult to swallow.
Ashley and Dr. Shen were attentive and helpful and made sure I was ok before leaving. I received a steroid injection and follow up to hold me over until I can see an allergist.
The place is great and the medical staff here is wonderful. The ladies at the front desk were attentive and very polite, I could see choosing this place for overall general care.
I hope the internist and allergist I find here in Denver is as good as the people I worked with today.
Thank you team for helping me!!!

Had an incredibly efficient and helpful visit — front desk staff provided accurate wait times (which were fortunately quite low), and the tech and PA (Melissa and Mel) both provided great care. Melissa did a painless blood draw, was kind, took a thorough history, and provided me with informed advice. Thanks!

Excellent experience. Staff was friendly and doctor was very calming and reassuring. Wait time was very short even though I was a walk in. Will definitely go back if I need this type of service. Highly recommend!

Wait time was short and service was speedy, efficient, friendly and high quality. Could not have been better.

I had a really great overall experience here!
I got in on a Saturday morning around 9:15 and only had to wait maybe 15 minutes max. The ladies at the front desk were kind and helpful, and the waiting area is super clean and nice, I’m guessing it’s fairly new, but it was a nice facility.
My nurse was very kind, as was the physician I saw — Michelle. First of all, she was adorable and I want to be her. She also was a great listener and I didn’t feel rushed at all. I went in with back spasms with a fear of something internal/​worse, and even after her testing of what she thought it was, she still tested me on what I thought it was just to give me peace of mind, which I appreciated so I didn’t leave with doubts!
I was in and out within a very short amount of time and had a great experience! I will definitely come back.
P. S. Parking lot with lots of spaces! Woooo!

This place doesn’t value your time.
I make an appointment that has to be months out due to them apparently being to busy. Fine.
Get 3 texts from them before appointment reminding me. Apparently they don’t want me to waste there time. Make sure I show up at least 10 minutes early they say. Fine.
I show up early and check in. Place is not very busy at all. Only one other person in waiting room.
Wait 20 min. Get in. Nurse doesn’t even know what I am there for. Asks a few questions and tells me someone will be in shortly.
25 min later nothing!
I walk out. No one in waiting room.
If you can’t respect people’s time then you don’t get my business.
Steer clear!

I arrived with no notice with a rapidly swelling foot (somewhere between a golf ball and a lemon). I was shown in immediately, and seen within a few moments. The doctor ascertained that it was almost certainly not a serious reaction, and offered me the option to leave without further treatment. Many health care facilities would have had me stay «just to be sure,» charged me lots of money, run unnecessary tests, and cost me a lot of time as well. They offered me the option, with the reassurance that my foot was not about to fall off. I’m so grateful for their ethical and thoughtful professionalism.

I have been here a few times. One time the front desk check in wasn’t that great, but wasn’t horrible, and overall, my experience here has been really great from check in to checkout. I have found the doctors and staff to be very personable and helpful. Recently, I used the appointment online which was key to a visit where I wasn’t sitting around forever, but felt like I did get the appropriate amount of time with the doctor, and in this visit the front desk staff was absolutely delightful. I realize not everyone can be happy all the time, but it definitely helps when you aren’t feeling well to be treated gruffly, and I have generally found this place to be very pleasant and a good option for basic care needs. The facility itself is super clean and comfortable, and the process of getting checked in and out is pretty easy in comparison to other doc offices I have dealt with.

I usually shy away from Urgent Care facilities… until I couldn’t avoid it. I have been to AFC on Colorado Blvd a couple of times now and impressed each time. Keep in mind at ANY Urgent care you will be WAITING at the very least 10 mins or more. The facility itself is clean and modern. The staff is helpful and on top of things. The doctors are knowledgeable and thorough. I almost want to claimm AFC as my primary they are so great!

Made an appointment online, was welcomed by the front desk staff as soon as we walked in the door. They offered us water. The office was clean and organized. My wait wasn’t too long, both the intake nurse and the doc were great. I will be using this Urgent care if I ever need quick care again.
I usually don’t expect much from front desk staff at medical offices — not sure why they are usually unfriendly, and unhelpful. Mostly dismissive and in a bad mood. Not here though, the staff smiled and were warm and friendly.

This is the more unprofessional medical facility I’ve ever dealt with — and I just left Kaiser Permanente.
I made an appointment here last week as a new patient on the Primary Care side, because I’m changing healthcare networks.
I made this appointment BEFORE my last appointment with a doctor in my previous network, so that I could make sure I had an appointment with a doctor in the new network already on the books, because I’m in treatment for an injury that has my life basically on hold until I can get into physical therapy.
The appointment is for the 10^th, and yesterday afternoon I got a call from someone at the office, who told me that «the doctor would be out» that day and I’d have to call and reschedule.
When I called back, I was told they have no appointments before the 30^th.
So — here’s where you left me. You left me with one and a half days of medication, having thought I had an appointment for a week.
You’re a Urgent Care facility, so I know your receptionist was lying when she said there were no other doctors there that I could see.
You left me absolutely high and dry when you could have seen me on the Urgent Care side, because this was your oversight, not mine.

I took my daughter in because her peds office was closed. We checked in and after a while the front desk called me back over and told me my daughter’s insurance was «inactive.» I knew this wasn’t possible. I was told that I could either come back tomorrow or could pay out of pocket and seek reimbursement from my insurance company because they couldn’t verify the insurance until morning. I asked if their system was the problem and the front office staff person told me, fairly abruptly in my opinion, that they had been running insurance all night with no problems. I called my husband to makes sure I had the right card. I did. I took my cards and told them I’d go elsewhere.
Elsewhere was directly across the street to another urgent care center where we were greeted more warmly AND had zero issues with our active insurance. In fact, in the few minutes it took us to get in the car and drive across the street my husband called the number on the back of the insurance card and spoke with an agent who also verified that our insurance was indeed active — as we knew it was. I’m not sure why the front desk person couldn’t do that. I’m not sure why we couldn’t be seen and then billed if insurance wouldn’t cover it. I’m not sure why the customer service seemed so poor.
I am sure we won’t return. Check out the place across the street — it was a completely different experience.

This place’s only saving grace is Dr. Shen. he truly is amazing and should SERIOUSLY consider leaving this place before his reputation is completely shot.
The front desk staff are probably the most incompetent, rude, and unprofessional people we’ve ever encountered. they do not return calls. they will not let you speak with the medical assistant (in fact, they will straight up LIE to you and tell you they aren’t there even when they are), they have no idea how insurance works and will almost always try and get more money out of you than they should.
I use Dr. Shen as my primary care doctor and when you book appointments there, you have to specify that. I do that every time and there is a significant difference in my co-​pay amounts for primary care vs urgent care. They ALWAYS ask for the urgent care co-​pay.
They have zero customer service skills. They talk about patients as soon as the patients walks away. They roll their eyes when talking to patients. They mock callers when they are on the phone by making faces.
If you aren’t sick when you walk in, you’ll feel sick to your stomach by how poorly you’re treated by the front end staff.

My husband and I had an incredible experience here. We were visiting and my husband hurt his shoulder snowboarding. The team here got him in within 5 minutes and was extremely thorough and friendly. We wish we had a place like this closer to home!

Everyone at this clinic is professional, respectful and pleasant. I arrived at 9:00 am on Saturday morning. I was seen 20 minutes later. Each person with whom I dealt was extremely thorough. My illness was diagnosed and a prescription phoned in by 9:45. I could not have had better care at my primary care physician’s office.
We are lucky to have such excellent care available to us.

I first called and asked if I could make an appointment for a chest cold. They said «it’s not very busy just come on in». Sounds good, until I got there and saw half a dozen folks in the waiting area. So I asked the receptionist how long the wait was. I was told that is their policy to not give estimates. Well are we talking 3 hrs? 30 mins? Do I need to block out the rest of my day? Her only response — I can’t give you an estimate. How do places like this stay in business???

I liked the convenience of AFC near my home, but they have proved to be unprofessional and dishonest.
A week after receiving test results from a specialist they still had not called me with the results. When I called them they immediately went on the defensive– telling me that they had just received the results that day. When I picked up the results they were fax date-​stamped a full week earlier.
Then it turns out that they gave me only 3 out of 4 pages of the results AND incorrect information regarding what I should do next– causing further delay.
This delay is causing a MAJOR expense to be pushed into the new year, and out of pocket.
PART 2… UPDATE.
Still keeping it at 1-​Star.
I finally got the prescription over to the specialist and they let me know it would be a week or two until we got approval from insurance… so I waited.
Three weeks later the specialist called me to let me know that AFC had made a mistake on the prescription and that they had attempted to get it fixed. The specialist says they called and/​or faxed AFC 4 – 5 times over three weeks but never got the error resolved. The specialist had finally called me back after this 3 weeks to let me know that they simply «give up» trying to get a response from AFC.
So– I went back to AFC and told them what needed to be fixed and the manager did so right away. She told me that the specialist HAD NOT tried to contact them in any way. But what I had forgotten to tell her is that AFC did respond to one of their faxes… by refaxing over the same incomplete prescription that we were trying to get corrected.
So THEY LIE a lot when trying to save face. There is NO ACCOUNTABILITY in that place. And they have NO BUSINESS trying to be a primary care facility.
I’m out of there!!!

Having an urgent care in the neighborhood is fantastic peace of mind for when you need to have minor to moderate health concerns addressed, but aren’t ready to wait for your own doctor and aren’t in immediate danger for the Emergency Department.
Bonus at this location: they provide primary care services, as well.
And I would actually use them as my primary doctor because it feels super clean and comfortable, the front intake staff was kind and professional along with everyone else we interacted with.
In particular, Devin led my me and my son back from the waiting room to the immaculately clean exam room, took his vitals and was incredibly kind and age appropriate with him. Devin continued the professional, kind tone that the front staff had already set, and the physician who saw my son was quick, thorough, kind and professional. He took my son’s unique medical history into account and made me feel like this was the exact place we were going to get the help we needed.
I have worked in doctors offices, urgent cares, emergency departments and other healthcare facilities over the past decade, and this place makes me wish I had been working here the whole time. You never look forward to getting sick, but I’m so glad to have them the next time they’re needed. I couldn’t have had a better experience, thank you all very much :)

Unfortunately, I’ve been here twice in two months (once for my daughter, once for myself).
Fortunately, the entire staff from reception, to nurses, to doctors have all been absolutely wonderful. The longest I’ve waited (both times on a Friday around dinnertime) was about 10 minutes. I was especially impressed with how they treated my 3-​year-​old. You never know with a practice that isn’t kid-​specific, but they were fabulous with her when she was miserable :([Especially the nurse we saw; I wish I remembered her name, but she was so sweet and knew her stuff.]
You never wish for a reason to go to urgent care, but if you have to, go here.

I felt like everyone from reception to physician was superb. I was acknowledged and checked in immediately, waited about 30 minutes in the plush/​comfortable waiting area, and was treated and out the door in about an hour.
My treatment options were reviewed with me patiently, and I left feeling well-​cared-​for. Stephanie was my nurse and I was super impressed with her skill — I hardly felt the tetanus shot she administered (until way after, but that’s just medicine).
Overall, 5 stars!

Wonderful clean facility with nicest staff, front desk, nurse and dr. Thanks for a quick diagnosis and your kindness.

Friendly service at the front desk, I was in and out in 40 mins. Everyone from the MAs to the Doc was efficient, personable and thorough. I would definitely look to do the primary care option in the future if they accepted my I insurance. I would highly recommend!

Really fantastic experience. I actually have a primary care doctor that I really like but her office couldn’t get me in for several days and I had suffered from a slip and fall that was causing me a great deal of pain. I walked in to AFC after finding them online and it was fast, professional and everyone was warm and welcoming. Kim Rea, the Nurse Practitioner who saw me, was fantastic. I can’t recommend her enough! And another Kim, who helped me throughout the experience was also great — funny and exuberant. Even the X-​ray technician was incredibly nice. I wouldn’t hesitate to go back here in a heartbeat.

Super nice people and timely
Dr and nurse were friendly and explained everything well

I always go here when I don’t have a doctors appointment. The doctors and nurses are so professional. They’re so wonderful and friendly to all patients. Very organized facility as well. It looks very clean. I recommend going here! I absolutely adored teresita, the nurse and the doctor, mela!

Clean, friendly, and quick. Came in on a Saturday morning with a terrible cold/​cough and got in and out within an hour despite lots of people in front of me.
The doctor I had (Dr. Shen, i think) was super nice and had a great bedside manor. I hope I don’t have to come here often, but really nice place to go if you’re ill. I’ve been to several urgent care places and this is my favorite.

I came down with a crazy wheezing cough, and am yet to find a primary care provider who I have really liked. It seems almost impossible to get in at a couple of the places I have gone and I was in need of seeing someone quick.
I called to make sure they took my insurance and the lady on the phone was pleasant and helpful.
I arrived around 6 pm on a Tuesday night and there just a few other people in there waiting. The whole place smelled like apple cinnamon, and it was amazing! Not a lot of health care offices smell that nice! I went to the website before and printed out the new patient forms and filled them out before I went in to save time. I only had to wait for 20 minutes after I checked in, even with 4 – 5 other people ahead of me. I was called back by one of the nurses who was friendly and asked me all the basic questions and took my vitals. I waited a little bit longer in the op room, but they had a tv on in there with Food Network on. It could have been a lot worse! The doctor finally came in and asked me some more questions about my condition and let me know that I came down with bronchitis. Yuck! She explained everything in detail and told me what I was to do to get better. She also explained all the medicines I was to take and how to take them, as well as some side effects I might feel.
The whole process here was pleasant and easy. They take most insurances and all the employees were friendly and helpful. I plan on going back for any other medical needs I may have.

I have to say this is one of the better urgent care facilities I have visited. They have a nice sitting area with coaches and chairs with the food channel playing on TV. Also they have the infamous kurig to make yourself feel a little better about having to even be there. It was a comfortable environment needless to say.
My mom needed stitches because she had a horribly deep cut right between her finger and thumb area. Probably one of the most inconvenient places to get a cut. I researched online for the closest, ok reviewed facility and this seemed to be it. There was an option to fill out your basic information online so you could sort of cut your wait time so that you have pretty much everything filled out. I filled everything out so I could make this visit as efficient as possible.
The next morning we get in around 9am and the front desk ladies were utterly confused why I filled information online without having an appointment. One of them also stated I’m suppose to bring the paper in. However, when I filled out the form there was a «submit» button which I assumed would submit the document to the office. Both the ladies were confused even at the fact there was a form online. Luckily there was a woman in charge that knew exactly what to do minus the attitude the other girls had. This is the main reason for the 4 stars. I have worked in health care and I do understand that it may be unpleasant to have to deal with people in distress, but don’t be rude about it. We came here because we need your help, not to bother you or inconvenience you. This is your job. Learn it, please.
The wait time was not bad at all, considering the last urgent care I went to, I waited an hour just to see the doctor. We were in to see a doctor in about half an hour and the nurses and doctors were very quick and precise with what needed to be done and they did it quickly. My overall time spent there was about an hour and a half with 2 stitches placed in my mothers hand. I would give this place a 5* for the care they did provide and their actual healthcare staff. I was highly impressed. We came back 9 days later to get the stitches removed and we got another doctor, but he was just as nice and competent as the doctor that placed the stitches. Overall a very pleasant visit with the doctors.
In my opinion the front desk sets the expectations for places like this. So, it would be great if they could have more pleasant, trained front desk staff because it was a completely different experience behind the doors.

I am deathly afraid of needles and when I had to get my blood drawn for the first time in 10 years, Teresita was the most comforting, best person to do it. She made it an incredible stress free visit.
Thank you!

The entire experience was stress free. When you enter you are immediately greeted by friendly helpful staff members. The waiting area is like a room from HGTV with the cooking channel on the only thing missing is the smell of fresh baked cookies. Lol.
Our non emergency for an unknown bug bite was treated with respect and our wait time was minimal. The Doctor was prompt, Cheerful and shockingly took time out to talk to us. We did not feel rushed while we asked multiple questions.
I feel comfortable going back at anytime if I need a quick dr to tend to an urgent medical need!
Thank you! ;)) for the ironic pleasant first time experience!

I went there for the immigrants check up.
The staff who gave me the TB test wasn’t nice to me at all. She gave me the test without letting me know that I have to come back to check the result within 48−72hrs. After she gave me the shot, she said you must come back within 48−72hrs. So I asked her that why she didn’t let me know before hand. It’s poor service and I had to go back and get another new test. It’s such a pain to get things done, it expensive price and poor service. I wouldn’t go back there again for sure!