Abra Auto Body & Glass

I have found the service at Abra excellent and honest. They gave me the most competitive quote for a repair that I needed and also replaced a rear view mirror for me on the spot. Greg was very helpful, kind and professional.

Run screaming for the hills! This is by far the worst mechanic I have ever had the displeasure of working with. Not only are they completely INCOMPETENT, but they are also DISHONEST.
After 45 days of my car in the shop, I had to return it to them SIX times until it was fixed properly. On three of those occasions they tried to blame me, saying I had been in another collision instead of admitting their own incompetence. Only after sending out a second adjuster from my insurance company did they admit that they had done a poor job and even had the audacity to lie and say they had never said I was in another collision because it was obviously their fault. My adjuster watched as they dismantled my poorly attached bumper and reported that they clearly had done a horrible job to begin with.
Aside from my poorly attached bumper, they failed to install a new fender liner, unplugged my temperature sensor, and threw away my license plate which meant that I had to spend a day at the DMV getting a new one, and on top of that, I had to return to their shop to have them install it because they failed to drill holes in my new bumper the first five times they worked on it.
Perhaps the worst of all is that they should have totaled my car but instead put me through over a year of car hell with a substandard vehicle that is now worth less because of the 11 pages of work they put into it.
I worked with both the in store manager and regional manager of this shop and not a single person I worked with seemed competent or honest.
NEVER GO TO THIS MECHANIC EVER!!!

They had my car back fast, & after there was a problem with v-​chip & solenoid in oil doo-​dad?, they realized it had been caused by the jolt in the accident & worked diligently to fix it. (& found it was not regular wear & tear of old car with high mileage). My car looks & runs great! Its almost like getting a new car back! They washed it too! Thanks Greg & staff at Abra.

I was rear ended on I-​25 months ago. Most importantly, no one was injured. The lady who hit me was insured with The General, who recommended that I go to Abra. I had been to the Abra location on E. Evans years ago and was always pleased with the service there. Because of the severe hail storms in Denver this summer, they were really backed up and couldn’t get me in for months. It was worth the wait. Every contact with Abra was impressive. They were always on time, professional, and friendly. My car was ready on time, and they even sent daily text messages with updates. Very impressed with the service and product!

Katherine, at the front desk, is so wonderful. I missed my appointment that I had been waiting for for months and she rescheduled me and everything worked out perfectly. When I went in the first time for a quote I was helped immediately and had an estimate together in under a half hour. Every time I call I actually DO get to talk to someone which is awesome. Wayne called me halfway into my car’s completion, giving me the option to completely replace my bumper, but did not make me feel like he was trying to get more money out of. He cared about the status of my car and how it would benefit it in the long run. Altogether these guys here do a great job!

Had my bumper replaced by these guys. I got a call and text every day with an update, and when I picked up the vehicle, they had washed the vehicle and detailed the interior like a brand new truck. Definitely went above and beyond.

I had my front windshield replaced by Michael B. He came to my home at no extra charge. He was quick and efficient and left no mess behind. He knew exactly what needed to be done and was very efficient. I very pleasant young man! Thank you Michael!!!

Took my Jeep here to get an estimate after an accident.
After A MONTH AND A HALF and countless phone calls to the insurance company and Abra, they finally realized that my estimate was «lost» due to an employee quitting. (REALLY?)
I had to take my Jeep back in and the manager, who was nice and apprized, did the estimate himself. FINALLY TWO MONTHS after my accident my car will hopefully be getting fixed, and no, not by Abra.

I took a newly purchased second hand car to Abra in Glendale, CO for some repairs (bumper was loose, there was a dent by the fuel door). Jeff handled everything professionally and the car was ready in less than 24 hours from when I dropped it off. Great service, and although I hope my cars never need to visit Abra again, if they need body work, I’ll be back. I’ll recommend this Abra location as well to anyone who needs an auto body repair place.

Walking into a business is like watching a movie — the first few minutes are crucial in understanding everything that follows.
My first few minutes in Abra were spent standing at an empty counter while a nearby employee decided whether or not to say anything to me. Sure it’s ‘not your job’ to greet customers but is it really that hard to say ‘hi, thanks for coming in, someone will be right with you?’ I think not. –1 star
Next up, the appointment I made two weeks ago isn’t in the computer. Neither is the estimate I received prior to the appointment. Okay, probably not a big deal, so how is this going to be handled?
Basically with a ‘it’s not our problem it’s your problem’ attitude. Apparently I should have written down the name of the person who made my appointment over the phone along with any other identifying features so I could assist the detective work in tracking down my missing appointment. — 2 stars And oh yea, none of the Abra locations share appointment data (stupid, stupid, stupid) so there’s no way of checking if my appointment was with another shop (which would obviously be my fault but would be helping the customer out). –1 star
So after arranging my morning around dropping off my car for my pre-​scheduled appointment I’m told that they may be able to do something for me if I just want until the afternoon? Um, no. That response plus the accompanying attitude equals kiss my current and future business good-​bye.

Great service and very helpful! I would definitely go back!

I was referred to this company from my insurance company and I had a great experience. I thought the repair would take a week or more, but it was done in just 3 days!

Did a great job and didnt take to long to repair. Hopefully I won’t be back but if I get hit again I will be back