Ulta

I honestly didn’t want to come here based on the previous reviews BUT I seriously needed a quick make up run and I didn’t have enough time to go to Flower Mound. So… I was looking at NYX products and of course if you’re an employee and you see a customer you’re supposed to greet them right? Not just walk right in front of them and especially not say EXCUSE ME. I thought that was kind of rude… that was the same girl that checked me out and she seemed super stuck up and blah. My visit here was alright, nobody greeted me and nobody asked me if I needed anything until I finally had no choice but to ask. 3 stars because the girl (I think her name is Lauren) that helped me out at the Bare Minerals section was super helpful and has a great attitude. I’m debating going back again…

I thought I’d give this Ulta another chance but left frustrated and very late after waiting in line for 15 minutes! There were only around 11 customers in the store and they still are completely inept to get it right!
The sales clerk who was talking product with a customer in the check out line finally looked over and saw a long line winding around the aisle. She called for help and another clerk who slowly came over, left, came back and began answering phone calls in a valley girl voice before finally helping! Thumbs down!

If there was a way to apply zero stars to the rating I would. Do NOT ever get your hair colored at this, or better yet any, Ulta location. A Rebel Wilson looking girl did my hair and ruined it. Horrible customer service was the cherry on top. I DO NOT recommend this salon at all.

This location is subpar. Every time I’ve visited they seem understaffed and under stocked.
I used to love getting my brows waxed at the Benefit Bar, but they are so under staffed that there seems to only ever be one person between the Salon and BB able to even do brows and they are booked from here to Sunday night. All I get is the excuse that we only have one girl right now.
When looking at products, I’m never greeted and if I have a question I typically have to hunt someone down and then endure the employee’s put-​out attitude.
You’d think after months of knowing this is an issue, they’d work harder on staffing.
Needless to say, I’m looking for a new place to get my eyebrows done regularly. And if I need product crossing my fingers that on the off chance they have what I’m looking for.

Workers just want to gossip and talk, and act super snotty if you ask them anything. Always out of stock of items. The drugstore section is disgusting, all the safety seals are broken and products are already used. I’ve been about 10 times, and I’m not gonna make it 11.

I’ve had nothing but bad hair cuts before I started going here. I eventually refused to let anyone touch my hair for almost 4 years.
I started going to Payton here and she’s awesome! Best hair cuts I’ve had. I highly recommend her if you’re picky or nervous about cutting off any length.

The manager, Kayla is super helpful and nice!

Avoid this Ulta, the employees ignore you when you need to ask questions about products. When they do address you they either interrupt you to carry on conversations with other coworkers or they give you terrible advice on products/​shade-​matching/​techniques. I once asked a girl working in cosmetics to help me pick a new foundation, she applied her favorite on me using her fingers without washing her hands first which really grossed me out! To make things worse I left looking like a drag queen with the caked on look. It is also very important to check your makeup to see if it has been used. Several times I have had allergic reactions and break outs due to products that had been tampered with. These were products that when I’ve bought elsewhere had no problems with… Because customers are not escorted through the store like higher end makeup stores (ie. Sephora) customers help themselves to products and get their germs on products… eww. So don’t shop here unless you know exactly what you’re looking for and it’s a tamper free container.

Ever since this Ulta opened, I have found the majority of the employees surly & way less than helpful. But because I love the products they carry, I kept going back. No more! I called to make an appointment with Angela to have my brows waxed. (Angela is one of the few pleasant employees) I was told she was booked today & didn’t work tomorrow. Ok. I get it. But what about one of the other girls? I had to ask to make an appt with her. And then the girl on the phone acted like it was a huge deal (audible sigh) for her to go look. If this was the first time this happened, I probably wouldn’t be as bothered by it. By surly, rude attitudes seem to be the norm there.

I previously berated this location for its horribly segmented drug store beauty section. Once upon a time, they had it separated by makeup type instead of brand which made finding what you want an excercise in remote viewing. I went in there today and holy crap, they reformatted it (finally) to where everything is by brand. Good job, corporate and you’re welcome. I still can’t give this place more than three stars because they A) are always out of product and B) the place smells like a brothel. The fragrance section is front and center so when you walk in you smell them all AT THE SAME TIME. I will say that the two employees I encountered today were very nice and not at all like the trolls under the bridge I ran into before. Maybe things are looking up here. Maybe.

I’ve been here numerous times, but this will be my last visit. Most of the associates were gossiping with those working in the beauty salon. I needed help locating a Chi that was on display and on sale. A nice guy finally came over and helped look. He said they were out of stock. AGAIN. I asked if there was a way to get the sale price on a similar Chi that they had in stock and was scoffed at. Why have 6 of the same flat iron on display and none in stock? Store is poorly managed. Won’t be back.

Love love the salon! Chantel, Courtney and Margaret are awesome! I am always happy with my hair and my Bridal hair that they have done!

I went to the salon in Ulta to get an all over color done. When I got there, the woman that greeted me was very friendly and I thought I was going to have a positive experience. Wrong. The woman I ended up with, Jade, seemed very annoyed to be doing my hair, and seemed a little put off with her job in general. She was very unprofessional, went at a very slow pace, and gave me attitude. Not to mention, she didn’t seem to know what she was doing because she got hair dye ALL OVER my face, and at one point, i had to ASK her to wipe it off. I now have black stains on the sides of my cheeks becuase her work was very sloppy.
I wouldn’t reccomment this salon to anyone. The pricing is affordable, but that’s about the only positive thing that I can think of.

To be fair, we came here on Christmas Eve but it was pretty early in the day and they weren’t crazy busy. It was not especially well-​staffed or at least finding someone to help me wasn’t that easy. I was looking for Philosophy bubble bath for 2 people and their selection was SAD. The best flavors had only 1 left and had clearly been opened/​used although they weren’t testers. They also had a mini-​display with some fun xmas flavors but again, had clearly been used and there weren’t any others. I understand the xmas ones not being re-​stocked but the normal selection was paltry/​poorly stocked.
Confusingly, there is a huge portion of Philosophy on the right wall but the bubble bath is not with it. It is all the way over in another section with bath items, all of which is stocked by brand within that category. I wish they would figure out how to stock the store more efficiently and organize it better – there is little intuitive to the layout at the moment and it’s kind of a wreck. I probably wouldn’t go back.

I have to agree with the previous review that the layout of this store is off. But that was not why I don’t care for this location. I love getting the free gifts with purchase so needless to say I do a lot of walking around looking at all the bonuses. I go to makeup, then shampoo, then maybe nail color, etc. I choose what I want and enjoy shopping. That’s what shopping is Ulta staff! Don’t follow me around and ask me a gazillion questions. I load up my shopping bag and then go stand in the ridiculously long line with only one cashier. I guess that makes sense when each customer needs a staff member to harass them throughout the store. Picking out shampoo is not a major life decision for me but if it ever gets to be too difficult I will seek your guidance. I promise.