Toyota of Denton, Scion of Denton

The service at Toyota of Denton is dependable and was completed in a timely manner. I love my new Rav and know they’ll take care of any questions or problems.

Pretty good service. I usually go to Joe but he was not available when I needed to schedule. The gentleman I had was Isaac. He was ok. The wait time was longer than expected. They fixed one of my tires but did not put the valve stem cap back on. I will be calling to rectify this. I will probably just schedule with Joe next time and wait for a day he is available. Joe is always much more informative. They did a car wash and while the inside could have been better the outside was good.

Took my vehicle in for 10,000 mile service. Staff was friendly. The waiting area was comfortable and lots of beverage choices. I will do business with them again!

Best service in North Dallas. Thank you Steve for taking such good care of me and my Scion. You guys went far and beyond this is the kind of service we all want and if this is what Toyota of Denton strives for then you got it.

If you go to Toyota of Denton, ask for Mark Gonzales. Absolutely a fantastic smooth transaction. Mark is a great salesman without any pressure. Went to other Toyota dealers, Toyota of Denton is a step above all the rest!

I just had my car service done yesterday, Steve Doane was the person helping me and he provided me with fast and excellent customer service, very pleased with the visit.

My car broke down while I was traveling. I looked up the nearest Toyota and set up an appointment. I got there early and was greeted by a service technician. He got me right in and introduced me to my machnic. The price was given to me and the service was done in a little over an hour. I was very pleased with the 5 star customer service I was given. You do not see this kind of service every day. It was a total team effort and they were excellent.
If you need service this is a great place to go.
Earnest Brown was very helpful at keeping me posted on how my car was doing.
Thanks again Toyota of Denton!

It’s been well over 10 years since I bought a car, and my experience with the staff at Toyota of Denton makes me want to refer EVERYONE I KNOW to go see them. My wife & I have been on the hunt for a great, practical & tech rich car — and found the 2016 Rav4 fit our needs. We didn’t plan on making the decision when we did, however out Rep, ARTHUR, presented us many options that would fit our needs & more importantly — OUR BUDGET! MAJOR KUDOS to Arthur for his professionalism and never overstepping his boundary. True support advocate to help us make the right decision. I can’t say this enough… GO SEE ARTHUR!!!
The financing process was amazing and the Finance Manager, SAIF, made us feel ‘SAFE’ (I had to do it) in our decision and answered any/​all questions leaving ZERO doubt that we had the right car, safeguards & terms. Took the car in the next day to have Tint & Paint Protection applied & they gave us a complimentary (Loaner) vehicle while it was being worked on, which made me feel like royalty… Keep it up guys — You’re the real MVPs!

For service: Earnest Brown III was on his game. Definitely knows how to bring the energy bright and early on a Saturday morning. It’s a comfort to know that I have a good dealership in my area to get things taken care of.

I love the new changes at Toyota of Denton! The environment is very welcoming. My advisor, Mr. Earnest Brown did a superb job in explaining what services my car needed and why. He even checked past service history on my car when I asked and provided me with the documented evidence! Wow! The changes to the dealership, environment, and the caring attitude of the employees toward the customers was a refreshing experience for me when it comes to dealing with a car dealership. This experience made me feel like I was truly part of the Toyota family. Thank you Toyota of Denton!

Joe, Andy and Steve are the best!!! They’re always friendly and I get a carwash free every time

i have used this Service department for more than 10 years. I appreciate the consistency, accuracy and persistence in problem solving with my car maintenance needs with my last 2 Toyota Solara convertibles. My current service advisor is Steve Doane. He is a good communicator and understands and meets my needs. Not only will i continue to bring my car there, i would recommend their Service department to my friends and neighbors.

Amazing, never been here before, recently moved to the area. Called for an appointment. Got in when I wanted, was greeted at the door. I was processed in and my car was done on time. They called me when it was done, completed the paperwork and and drove my car up for me to leave. Very friendly, very effecient.
Will definitely be coming back for all the work on my Toyota.

I purchased a new vehicle on January 2, 2016. On January 13 my battery was dead. I took it to the dealership and had a new battery put in and was helped by a very nice associate named Joe Robert. He went out of his way to assist me and accommodate my needs. Again today my battery was dead. I had it towed to the dealership but unfortunately was directed to Julien Valdez in the service area. He was rude and unprofessional and told me as I tried to explain the situation that he «was done with me» and he walked off. I walked over to Joe Robert and again explained the situation with my car, he was both professional and sensitive to my needs I think the Julien may need to reconsider his career path in the service industry.

Arthur is the best salesman ever. He did not sales talk me into anything except brought me what i exactly wanted. Safe from finance helped a lot too…

Horrible experience and expensive too. We had just moved from MN to TX and needed oil change on our Toyota. A simple $ 30 oil change and brake check ended up costing over $ 1,000! They could not find out what was wrong with the brakes and played around changing parts (and charging us) for 2 weeks.
We were very upset to say the least. I would NEVER recommend you take your car to them for service.

This is a great place for Toyota service! This one and Grapevine are probably the best in north Dallas!

Awful service! Jeremy was my customer service agent and he had the personality of a wet dishrag. I had to call and ask him to verify my email because I hadn’t received the quote he gave me. Of course he wrote it down wrong. He seemed new to the position and did not explain much of anything. Upon my husband calling him (who has a mechanic background) he felt like he was being completely ripped off. We had a problem with the a/​c, we also wanted to get the tires replaced. They wanted $ 500 for two tires! Ripoff! We were then told that one of my fog lights was out, when my husband went to pick up the car he noticed that the highbeams work clicked into place and then switch them back into the normal position and the fog lights were on. So they were trying to screw us into a charge for something we didn’t even need! That or they have an idiot working as a service technician.

Excellent customer servive and the best prices in the city. I worked with Amin and he is a great salesman. I would recooment toyota denton to everyone.

When I was shopping around for a car to lease, I was interested in a Corolla or Camry. I test drove both here and decided I liked the Camry better. I was told they didn’t need to do a hard inquiry to get me an estimated payment. Now that I’m looking, I have 2 from them on my credit report. Not sure why they ran it at all, let alone twice. I decided not to go with them as I found another vehicle elsewhere. Won’t be returning here to purchase or lease a vehicle ever. Waste of my time, and I’m not happy they messed with my credit report.

I had a pretty good experience with the salesperson Joe. No issues. The car that was ordered for me was sold by mistake, but Joe D helped me in fixing the issue.
I had a bad experience with the Finance Dept. Saif played games assuming I do not know basic Math. He tried to cheat me with hidden charges. When I asked him to provide me a print out before signing the deal, he asked me to wait for a while, aced as if he is helping me by fixing an issue and finally gave me a correct quote with a new monthly payment that us $ 30 less. Every finance department person does a sales pitch to convince us and sell some packages. I am not talking about the sales pitch done by Saif. I am talking about the hidden charges he tried to put in by hiding.

Classic bait and switch done here. Found just the car I wanted, got a quote from them in writing on the price with the options I needed. Made an appointment to see the car, and when I got there, suddenly the price went up over 2000.00 more. After showing them the emailed quote they sent me, I was told that there was suppose to be more to it. Funny, I never got that email.
I don’t do business with people that pull this kind of scam on their customers. You should be ashamed of yourselves. You have lost a customer for life, and Toyota Corp will be informed about this.

Classic bait and switch. Gave a price over autotrader in writing and then over the phone (after calling and emailing me a ton). Said they would likely offer more than the offer, just please bring it in.
Took it in yesterday and they offerred 4000 less than what was offered on the phone, total waste of everyone’s time. The car was represented at clean and it was. They had no issue as to anything on the car. Just they didnt want to offer what they had offered over the phone.
Typical car dealership/​salesman bait and switch.

This dealership is awesome! I can only speak to the service department as I have never purchased a vehicle from this dealership. I have had my routine maintenance for my Tacoma performed here for the last 1.5 years. I drive a ton so I’m in about every 6 – 8 weeks for my 5k maintenance. Over the past 1.5 years I have always been treated with the utmost respect and very professionally. Joe Roberts is the name of the gentleman that has generally been my service professional but I have also been with a number of others if Joe is off the day I come in. They are all great!
I’ll keep bringing my truck in to this service department and I will most likely buy my next vehicle here as well.
Oh, one other thing… they clean and vacuum your vehicle when you get it serviced! It’s awesome!
My truck was really covered with bugs and the interior carpet was dirty this past visit and they brought it back with the inside freshly vacuumed, the exterior looking brand new and the tires even shined! Thanks, guys!

The service associates are very knowledgable! They walked me through the services I needed. They even told me what could wait and what couldn’t. As an added bonus the prices are very reasonable. When they realized my wait would be an extended one they offered me a free loaner! They go above and beyond

Very good customer service has been my experience with the sales and service at Toyota of Denton. I strongly recommend this business.

Thank you Toyota of Denton for outstanding customer service. The service I received today, September 5^th, was prompt and courteous. My request was heard by the person who made my appointment, the person who checked me in, and the service advisor. This new structure of assisting customer through active listening is fabulous. As I told the person who booked my appointment, my goal has always been to find a dealership that I can use for a lifetime for vehicle service and purchase. I am looking forward to establishing that relationship with Toyota of Denton. Thanks again for the great customer service.

I regret not purchasing my vehicle from these guys. Picked up a 4Runner at Vandergriff in Arlington, and noticed a few days later that the drivers side mirror had trim coming off on the bottom. Made an appointment at Toyota of Denton to get it fixed because they were closer. Joe Robert was my service advisor, and the man is a consummate professional. They ended up having to replace the entire mirror, and did so in a timely manner. I was kept updated the entire time and there was no unnecessary delay.
Compare this with the dealership where I bought the car, and the difference is clear. Customer service is the focus here. No kids fresh out of school with their eyes fixed on their phones behind a desk. No amateurs who don’t even know how to use the computer system. Just genuine people who want to help out. Give these guys your business if you have the option! Thanks Joe!

Consistently bad service department experiences. Just left for a 2^nd time after a 2 hour oil change to hear my low washer fluid signal beeping. Was only there b/​c they gave me a gift card from a previously long ordeal, where someone finally finished my car and didn’t tell the front desk (it sat out front for an additional 20 mins). Use the service department IF you love waiting and not having everything done they tell you they will do.

TERRIBLE! At first I thought things were going to go well, I was greeted by a tall gentleman who was nice and told me to make myself at home inside. After about 20 minutes of waiting, I was told I need a new air filter, cabin filter, serpentine belt, rear brakes, and an alignment.
I was beside myself. I just had all of those things done at another dealership just 6 months ago! When I got home I checked both filters, they were clean as could be! These people have the nerve to lie RIGHT TO YOUR FACE and make up WHATEVER THEY WANT to ROB YOU of your money.
I will NOT be going back. And to make matters even worse, they took an HOUR to get me my car back, and only after I complained. They DID NOT wash it like they promised and they didn’t even put a sticker on it for the next oil change due.
If you need service on your Toyota, DO NOT GO HERE. Go to All About Imports or Tommy’s repair shop. This was a perfect example of why the dealer is just out to STEAL YOUR MONEY.

I called a friend when I needed a gently used vehicle, he suggested I call Scott the GM at the Toyota store in Denton Texas, which I did. I hate buying a car from a dealer due to bad experiences!
This experience was the best ever… These guys should give classes on how to keep a customer happy, from the time I called to the time I was behind the wheel of my avalon, was maybe an hour. I got a great deal from my sales guy and I absolutely will tell everyone.

I have enjoyed every visit I’ve made to this location. Every department I’ve dealt with, from sales to accounting to the service center, has been fast and efficient and helpful. I always get someone friendly on the phone and I get calls after my visits to make sure I was taken care of. Really a fantastic place.