Lowes Hardware

It’s 845 and they don’t close till 10 PM. Another customer had already been waiting for over ten minutes for help with the ceiling fans. I needed help with the ceiling fans and asked the service desk to page someone. 10 minutes later I asked them to page someone again. Five minutes later I go back and this time a young lady says can I help you find something, I give her an item number and she says they have two in stock. I say none are on the shelves can someone help me find one it’s been over 15 minutes alteady. The other customer left and eventually I left. The sad thing is is the store is nearly empty. I get out to my truck and I see six employees standing in the parking lot talking.

This is a pretty regular Lowe’s store. It’s decent sized and they typically have plenty of associates that are very helpful if you need help. The bathrooms have been clean every time I’ve been here. It’s easy to get to since it’s at Loop 288.

The workers here are no where near as friendly as Home Depot. When you ask them to help you find something it seems like a chore for them. Items seem difficult to find when compared to Home Depot also.
The kids ‘build n grow’ is only ok. Again the workers don’t seem to like kids so not sure why they are overseeing the events. The crafts are usually cheaply made too. I hate to complain about something that’s free, but in comparison again to Home Depot, it’s really lacking.
Prices also seem a little higher than Home Depot.
Save yourself some time, energy, and money and skip lowes and go to Home Depot.

One or two clerks for the whole store ??? as contractor I don’t want to spend my whole day checking out.

Tip: Picked up our Christmas tree here over the weekend and it hasn’t soaked up much water in the last 36 hours…

Never coming here again. Word to the wise, don’t ever order anything and pick it up in store. I’ve been waiting for nearly an hour to pick up a few 5 gallon buckets. Customer service here is incompetent, rude, and not even trying to help unless they are forced to.

It’s Lowes. They have pretty much everything you need for home/​garden.
The customer service is hit or miss. Sometimes it’s great, sometimes it sucks.

So I called them to see if they had an item in stock… After 5 minutes of holding I decided to drive there and see if I could beat them to the punch. So I stayed on the phone still on hold and I got there in 10 minutes and asked someone if they had what I needed. (Fence post driver) I was sent in a couple of directions to look to no avail. At 25 minutes of holding someone came on and I asked them if they had it, they said they don’t carry it. Awesome.

The service at this Lowe’s is embarrassing for the business. Two or three employees will stand at a register ignoring customers talking amongst themselves forcing you to all but literally step between them to get them to pay any attention to you.
I asked to get a board of plywood cut and you would have thought I asked them to build a house. One guy huffs a bit and walks off toward the machine without saying a word… I guess he’s helping me. He didn’t offer to help carry the plywood leaving me and my girlfriend to carry it. This stuff isn’t light and she ended up dropping it and busting up her ankle pretty bad. By the way, we would have used a cart, but there were none to be seen as we later found out, they were scattered across the parking lot. I guess chatting at the register is more important that providing these for customers. Anyways, I got what I went to the store for, but only after feeling like an ass for bothering the employees and now I’m tending to my girlfriends ankle because a grumpy employee didn’t dare offer up anything but the minimal service.
I understand it’s a big store and hard to manage all these people, but I’ve been to Lowe’s a number of times now with the same treatment. This isn’t atypical. But I’ll be going to The Home Depot now, where they try to up-​sell you, but it’s better than being ignored.
To Lowe’s: Please talk to your employees about customer service. It’s more than an apron.

They carry everything but love and underpants here. The place is huge and I’ve never been here where I cannot find what I came for. I had been using those blue-​water drop-​in thingies to make my toilet water blue for a few years — not knowing that they rust out your toilet hardware (oops!). Things started leaking, so I knew I had to get the parts to fix it, but everything was so corroded, I wasn’t sure how how to take the stuff out of the tank without damaging the porcelain — so I brought the toilet tank with me to Lowe’s. I put it on one of those big flat carts and wheeled it to the plumbing section. I pressed one of the red help buttons in the aisle, and immediately, an automated voice announced that a customer needed help in the plumbing department. Very quickly, a knowledgable young man came to my rescue. He helped me remove the corroded hardware and helped me pick the right accouterments for the repair so I would not need to make a return trip. He also informed me that the blue stuff was the culprit, so my purchase would last longer. Good, honest folks work here!