Deluxe Nails and Spa

The place was relaxing when you first walked in they were swift to get us all seated. They didn’t offer anything to drink, which they do to every customer. When I was getting my cuticles cut another co worker made her jump by frightening her from behind. Then tried to explain to me why he did it, when it could of ended up badly. We specifically requested our eyebrows to get done and they were never done. Also, as the place was closing they rushed out causing the pedicures to not dry and ruin and the workers all left before we were even gone. That is bad customer service you should leave when your customer is fully done. I will never go here again.

I have been getting gel manicures at Deluxe for a year now. The past few times I have gone for some reason the gel polish is not lasting as long? It’s peeling off. I have gone in twice to get a repair and each time I offered to pay for he work done but my manicurist refuses, so I just leave a tip. I never complained, just request a repair on the few nails that were peeling.
Today was my 2^nd time go in for a repair because the polish was lifting. Upon arrival the receptionist ignored me so I had to ask for help from one of the other staff. A few minutes later a man approaches me and states” that I should probably go else where to get a manicure because I seem to be the problem because all of the technicians are trained the same a use the same product, so it’s not them.” It took me a moment to process and then explained that I paid $ 45 plus a tip for only a manicured that is guaranteed to last 10 – 14 days, it’s only been 3−4days, and I except to get that. My manicurist appeared right then and began to repair my nails. Afterwards I went to pay for both of my girls polish change and the receptionist again was blatantly rude. She was polite to the other guests but when addressing me she was extremely rude. I paid, left a tip for the other staff, but told the receptionist that she needs to remember how to treat a guest especially one who pays to walk through the door. I will never give deluxe nails another dime.

This place is very clean. They use plastic liners in the foot spa. This helps cut back your chance of getting a nasty staph infection from dirty lines in the whirl pool system. The plastic bags keep your water from going into that system. Also help to prevent you from getting plantar warts.
They also sterilize the utensils. That protects you from all the other nasty crap. Hepatitis and again staph. Staph loves both your feet and nose.
They replaced all the chairs so they all massage again.
My only complainant is that they have some terrible employees. Plain on some are better than others. Figure out who they are and ask for them!
You pay for what u get. This place costs more because they keep your feet safe and clean. If the others cost less, I wonder what they are taking short cuts on when it comes to sanitation.
Keep yourself safe!

So I have been going to this place for years for my pedicures. Every once in a while I would get someone that doesn’t want to really scrub my feet or take the time to massage my legs. I dealt with it. But I decided to let them start doing my waxing for my legs and underarms. 1^st time I got waxed, the girl was very detailed, knew what she was doing, but after everything was finished charged $ 10 more than what agreed upon at the desk. 2^nd time, keep in mind which was 2 weeks later so my hair has grown back but not long, I mentioned I was overcharged. So they agreed to charge me at the base rate. A woman takes me back, I use the restroom and she decides to help somebody else in another room. Then somebody comes in and states she was having a problem with her customer that’s why it was taking so long. So they had somebody else come do my waxing, which I could tell did not really want to help me. After looking at the hair on my legs, she said she was going to charge extra. I asked for an explanation, after looking at my legs again, we both agreed there was hardly any hair on my legs. Then she says my legs are «big». What? She did not charge the extra fee because desk already agreed not to charge extra. After all that she didn’t even follow through on the pedicure, I had to wait for somebody, who didn’t put in the effort on my feet. So I really don’t think they wanted me back after all they put me through.

Not happy at all! A friend and I went to get our nails done and it couldn’t have gone worse. The ladies did try, but both of us came out without having the style of nail that we wanted. Will not go back.

Came here for a pedicure and to get my brows waxed. Since the price of a pedicure was too much, I decided to just get my brows done. The work was professional and efficient.
However, two days later my eyebrows are seeded with acne. I wash my face regularly (using 99.2% natural ingredients – Burt’s Bees) but I think that the product was slightly unsuitable for my skin.
$ 12 with tip. That’s almost two meals at Panda Express. Your choice.

Love this place! I go there for fingers toes and eyebrow waxing. It is up scale and very clean so you will pay more for their services. Sometimes not the friendliest

Great salon! Have used this salon for years & always receive great service! Danny T is highly recommended!

Thanks to a gift card — and a broken nail — I stopped by this lovely spa. Ivy did an EXCELLENT job! She worked quickly and diligently to make sure my nails were on point. She was also really sweet to chat with! Attached are «Before» and «After» pictures to show major change. If I hadn’t moved already I would have become a regular customer!
Ask for Ivy if you want nails like mine!

I just drop in here for relaxing… I think it’s wired to ask for money in the middle when I do the nails! and she barely say some words to me even I said I feel pain when she polishing my nails. Poor service.

Went to get my acrylic nails taken off and the woman cut me under my nail and it is now infected. I had gone there a few times before and they were almost always incredibly rude and did an OK job. Would not recommend

It used to be really good and good quality. But the quality has gone extremely down hill. Its starting to be more of a chop shop nail shop. The past three times I went, I saw three different people, had poor quality job done. and yeah that’s about enough for me. talk about damaging my nails on shellac. whatever you do… do NOT see Tracey! She will butcher your nails down with her buffer. She did my nails and did not even use a fresh manicure sealed packet. I’ll be trying a new place soon.

Went in for a manicure and a brow wax. Only words spoken to me were when she called me for the wax.
Then during the middle of the manicure she asked me to pay! I’m trying to relax and enjoy myself amd she is hounding me for money. Then while my nails were drying she asked for me to pay again! I told her my wallet was in my pocket and she just snatched it out of there.
Tracy was unhelpful and cut several of my cuticles and poured alcohol on them. It hurt so bad and she didnt even say sorry! And to top ot off my nails are uneven.
I want to be treated like a person! Which is why I’m never coming back.

Would not go any other place.;suits my individual tastes and needs to a tee.; being a clean freak, this spa passes Granny’s test with an A+++++;love the staff and owner.
Wallene Grantland Thomas

Been here like 5 times in the past but after a while I felt odd. I feel they are racist! Yes I said it racist! Here is why. Whenever I walk into this establishment I am never greeted. they just stare at me until I speak and ask for help. Then after I explain what service it is I need, they keep me waiting for a longtime. Just to get my eyebrows waxed, they have me waiting for almost 30 mins for a procedure that takes barely 5 minutes. But if I was not black and I came in they would be so polite, greet me and try to provide service to me soon as possible.
Pls management train your people to treat everyone the same. It is sad that in 2015 the world still discriminates and makes judgement on people of a certain race. Because of this barely noticeable discrimination I refuse to put my money into a business like this. I hope people read this and realize that I am not lying about this. Please if you are black know that you will be treated differently from the rest. Its a nice establishment but the customer service is horrible when it comes to dealing with African Americans. If you don’t mind this type of treatment then go there and do your nails. There is a lady named Nina who is awesome and does the best eyebrows. I really need to go see her for my eyebrows but the thought of going up there makes me anxious. so sad

This is my 1^st time here and I was completely satisfied. I was greeted immediately by Brian and it was critical for me to get out of the salon by 12:15… I am visiting Dallas for class and cannot be late. I did arrive at 11:45.
:-(Sorry Guys… Anyhow. I wish I could’ve taken advantage of the total experience. The salon is lovely with a beautiful Chandelier in the middle of the room. GoRgEoUs!!! I cannot say I’ve seen a prettier NAIL salon in Baltimore or Columbia, MD… IJS!!! Tony was my tech and did an amazing job on my nails. Helped me pick out my color and applied the polish perfectly And offered me wine!!! AWESOMNESS… Its in a perfect loaction for me to get there from class. I wish I were staying longer bc i most certainly would return to this location. Thanks again GUYS Keep up the good work.
Anyone visiting for a long period of time make this pit stop and treat yourself to a mani/​pedi. or one or the other or any other service they offer. My experience was terrific.
I forgot to mention my service, Gel Polish change… BC i had NO TIME for the Gel Maicure.

A very bad place in so many levels! the staff were not polite and I got out of there my nails look bad like I did not do anything!

I have been here 2 times now. At the advice of my friend I have made appointments with Jenny/​Jennifer. Her work is amazing. I get a gel manicure with French tips and clear base. My first manicure from her lasted a month! I’ve never had a gel manicure last that long. I recommend you make an appointment with Jenny, you won’t be disappointed!
Lee did my pedicure on my first visit but she has since left the salon. She was great too.
Do be aware that if you make an appointment for your first visit they will assume you’ve been there before and know the drill. On my first visit I almost left b/​c they sat me in a pedicure chair, with no water or chair massage, for 20 minutes without any direction. I had made an appointment to make sure to get Jenny and Lee so they assumed I knew how they operated. When I tried to walk out they coaxed me back and I’m glad I stayed.

Officially the last time I am coming here. I decided to give this place one more chance despite my absolutely horrendous ordeal last time. I just REALLY wanted to get my nails done.
I thought all was well, and I was fixing to update this into a POSITIVE review… but I’m glad I waited.
My nail tech was nice, and I THOUGHT he did a good job in the end. There was a lot of confusion as to what shape I wanted (I kept saying «almond shaped», describing it as «like rounded, but smaller at the tip». He left them squared, just made the skinnier at the top so it didn’t «fan» out, as is common with most squared off nails), but I didn’t hate the shape he gave me enough to ask him to fix it (and had no time to start over again). Mind you, this is NOT the first time I’ve come here and they cut my nails TOTALLY wrong. In fact, I have never come here and left with my desired shape. Are they just totally against any kind of rounded shape, or what?
The real issue came when one of my nails broke. I have ALWAY gotten my nails long, and NEVER in my life has ANY of my nails broken off. I don’t even know what broke my nail the FIRST time. When I parked my car, I had all 10 nails. By the time I got into my apartment and set my purse down, my right middle finger was gone. The next day, I went back and got it fixed.
The day after I got it fixed, I was at work typing on the computer when suddenly my LEFT middle finger nail FLEW off. What the?! Clearly I am not applying much pressure at ALL to these nails, yet they’re breaking off at the slightest touch. Again, the next day (today), I got the one nail fixed, but at a different salon. (By the way, when she was fixing my nails, she looked at my nails curiously and asked where I had gotten them previously. When I said «just another place in Denton», she kind of muttered under her breath something like «Well, they didn’t really…» as if she knew just by looking it wasn’t done right somehow)
Just now, I picked up my purse from the ground. My purse is small, and literally had nothing in it except for my wallet and a small water bottle (8 fl oz, the kind you’d pack in a child’s lunch). I almost dropped it, but snagged it real quick, andddd CRACK! My right thumbnail broke in half.
How is it possible that 3 different nails have broken 3 days in a row? I am usually not super careful with my nails, but they have NEVER broke before. These last 3 times, I was doing NOTHING to «abuse» them, and they broke off like styrofoam. I don’t know what my nail tech did different, but going here has been a colossal waste of my money and time. I’d rather just drive to Dallas and get them done right.
edit: 3 hours after typing this, another nail fell off… unbelievable…

I had a really unfortunate experience here a few months ago with Justin, who did a very poor job on my nails and they were chipping and falling apart within a week. What made it worse was I went in and the manager was giving me a hard time about having a receipt to show whether or not it had been 10 days. You could CLEARLY see just from my nails that I had been there very recently and also that someone had done a crap job. They did agree to fix one problem nail that was the worst. (Even the girl who fixed my nail agreed it was a crap job and said she knew exactly who had done my nails! I guess it’s been a problem? Hopefully he doesn’t work there anymore.)
Sadly, they are very conveniently located to me AND open on Sunday. I just seem to only have time on Sunday lately, so I bit the bullet and went back this week, and everything was great. And in truth, my other experiences there were just fine. I would just say hang on to your receipt… just in case. The manager is not especially flexible or friendly (when you have problems).