Charter Communications

Best store associate. Rebecca, Rosie & Mike helped me out so many times and I thankful for them. They are always so polite and cheerful. They have a hard job but they always have smiles on their faces. Loving going in there and paying my bill with them. 100% customer service and delight to speak with. Need more people like them in the business world.

It is in the shopping center next to Stone Creek Dental. Had to return a box. It was getting to hot when used. Also their other boxes do seem to get a bit hot. Sound they are always on. But I got a good deal with them and no contract. So being that all cable providers are the same when it comes to service, I’m happy.

They suck! The internet goes out every few weeks and we end up having to call to have them reset it if it doesn’t come back on after unplugging and replugging it back in. I’ve never had such bad internet service, when my contract is up in switching to a different company. Would not recommend using charter to anyone.

Charter Communications deserves ZERO stars. We had Verizon FIOS. I looked into Charter in Aug and saw the poor reviews and reputation for customer service and internet reliability. My wife and I said no way. But a door to door kid sweet talked her into the TV Gold package with every channel and all movie channels for $ 122. It was installed but was NOT TV GOLD. we had 100 Channels. My wife called and was told for TV Gold we would have to pay $ 148 per month.
EDIT the $ 148 does not include taxes etc, that adds $ 20 to $ 168. I printed out the current Charter Website deal and it is $ 128 for TV Gold including fees. I have never been baited and switched this blatantly.
Talk about bait and switch. I tried calling and speaking to three people. TV Gold on the Charter website is $ 128.95 but they all REFUSED to sell us that service.
I loath to see the bill for installing one extra TV line. The tech was here from 10:30 to 5 pm.
I would RUN as far from this company as I can. They are LIARS and CHEATS. We have cancelled and are hooking Verizon back up. Charter is nothing but a huge headache and waste of time.

This company sucks and if I have my way about it I’m going after them to fix this didn’t want any information on my property management before install but want it to come and fix the install

In all my years of dealing with utility companies — and in particular almost a dozen cable companies over decades — these are the biggest idiots in customer service that I’ve ever dealt with. Like talking to a wall. I have 4 homes currently — and these folks are the only ones I can’t stand dealing with. Leaving off the details of the last 2 calls to protect my own sanity at this point.

Horrible service, horrible customer service. Drove an hour to drop off the device and it was NOT there. Called customer service and she couldn’t get her computer to work due to a storm. Said it couldn’t be picked up because I canceled the service and the only location was in St. Louis that she knew of… well Im in Texas and just this hour drive was ridiculous!

The most unreliable Internet service I have ever had. I spend a lot of time fondly remembering the ease and mind numbing speed of dial up. I am certain there are people in Bagdad who feel sorry for Charters customers.

Worst ISP I have ever had. Unrelated to Internet, both cable boxes they gave me don’t work at all. I gave up. Internet always has DNS issues. If fios or anything else was provided where I live, I would take it in a heartbeat.

We have been with Charter for years. Decided to cut cable because they will only do cheaper rates for new customers, not existing customers. We kept the 60 meg high speed Internet. We have had nothing but trouble with our Internet service since then. They have offered not help and ko apologies. When the tech comes out nothing is wrong… or so they say. Very poor customer service for loyal, on time paying customers. Very sad. …

Charter in Denton is so slow, it’s terrible. They have great customer service, but the product is the absolute worst. Goes out all the time and is slow as Christmas.

I called in to ask about why my bill was raised and got no help at all! They raised my bill by $ 20 and basically said I could lower my bill if I added TV, I have had their TV and that was overpriced and horrible as well. I have been with them for years and they have always been able to keep my bill for wifi under $ 50. I called this time and apparently there is nothing they can do and I should just cancel. Melanie and her supervisor were of no help at all.

DO NOT USE. Horrible customer service, I didn’t even get my service hooked up before I cancelled it because I had so much run around with the install. GO WITH SOMEONE ELSE, ANYONE ELSE. A can and a piece or rope would have better service than charter.

Fast and cheap like my ex girlfriend.