Pets Plus

Cages are dirty full of poop and pee. Only 1 worker seems to know what their doing. Everything is dirty and run down. We got a dog from here because we felt sorry for it. Petsmart is way better. Will not be returning here again also be careful when buying food and treats multiple things we bought were expired from 2 years ago!

Holy alert wow… One star
Overall my first experience in this store left me meh.
I agree with a previous review that said that some of he cages seemed dirty. I watched some of the dogs literally walking in they’re feces… An employee walked by and made no attempt.
The aquarium section left me saddened. Many dead fish (at least on my visit today). Specifically stuck to filter heads all over the systems on the wall. The angel fish were all hovering along the surface of the tanks, some meeting they’re match already. African cichlids in all fairness looked okay! Just the tanks were filthy and there were many many mislabeled fish.
Saltwater and coral ware scary. I was hard pressed to find something alive or not nearly dead. Almost went home with a cichlid until talking myself out of it as I was never asked for help even though many employees walked by. Also! Not to mention the other tanks looked so bad that it made me wonder what there’s fish could be harboring…
Nothing is worse then what I saw next. 3 of all the reptile enclosures actually had WATER!!! Those that did were nearly dried up. I have no words for this. Pictures will be posted… Look for them
And yes I let someone know. I will no doubt submit a report about this store.

This store should be shut down. The cages are filthy feces all over. the dogs just lay there. The store stinks so bad. My daughter is going to file a complaint against this store.

Been to this store a few times. Our first experience was on a Sunday, we met a very intelligent fish enthusiast whom worked in the fish department. Our second experience we met a young man who said he was now in charge of the aquarium department & bragged of his «knowledge». Our 3^rd experience was with the same young man who gave us opposite information from our past experience… long story short we were going to buy pleco’s for our tank, with some slight algae problems. He steered us to API algaefix instead of the pleco’s and now within a few hours our fish are dying, some dead. WE are sick right now. You get attached to your fish just like any other pet and thanks for the AWFUL ADVISE YOU IDIOT plus many other choice adult words!!! UNDERSTAND now after research, fish medications are not federally regulated so you don’t know what you are buying. We have raised some of them since fry, your advise KILLED OUR FISH!!! Hope this post will save some others from making the same mistake. Hindsight. …any bottle warning that says wash your hands after coming into contact with this product &&&& can cause cancer hmm, maybe I should have thought twice but ASSUMING the product was safe & bottle said NOT «harmful» to fish. NO ITS NOT… done with this place and trust me we will spread the word !!! FISH KILLERS!!!

I like shooing here! The staff are knowledgeable. Some staff needs a little work on in helping customers. Great prices!!!

Horrible experience here. Bought 4 fish for my kids. They all died within a day. When we called they said they had a 24 hr return policy. We didn’t have time to get back there within the 24 hrs so they basically said oh well. I will never shop here again and I will tell everyone I know not to. Horrible experience.

Great customer service. They were able to order in a large gate I needed and even shopped around for me. Also have the best and most reasonably priced bones my dog loves, and have a great healthy food selection for dogs. I’m a fan!

So I stopped here for the first time a few days ago. What a nightmare. I took one of my dogs in for a training lesson while I browsed the store. I think it’s pretty obvious that we were working — I even had a clicker and giant treat pouch with me. So the manager (I assume, she was older and wearing a different shirt than the other dozen kids in the store) came over, very forward, and I pulled my dog away from her because we’re busy and I don’t need him getting outside reinforcement during training.
She got almost offended by it I guess by the look on her face, and asked if he was friendly. For simplicity’s sake I said no — usually people just leave you alone. Instead she asks if he’s ok to be in the store. Seriously??? No, I just brought my man eater into the store, can’t you see him growling and snarling at everyone? But I told her yes, he is fine and she left us alone. Then I saw her scurry around and whisper to most of the employees in the building while watching me. I can only imagine she was warning them about my aggressive tail-​wagging dog that I dared bring into her store by the way she was glaring at me. The only time she wasn’t watching me walk around the store were the few moments she took to sell a puppy to another couple of people.
The attitude on this woman is unbelievable for someone working in customer service, though in my experience is pretty on par for Pets Plus employees.
The store was clean, organized, and had a good selection of products. Yes, like every other Pets Plus they do sell (mill) dogs. Not a single thing in this store was surprise.

This place is close, and should be convenient, but it never is convenient. It seems like they hide anything i might need right before i get there, even the basics. They wont have the cat food or dog food i need when i need it. Milkbones? how do you run out of these? The place is so close to me, i seem to check it out more often than i should.
The kids in there are just that, kids, but there is usually one person on shift that knows what they are talking about, hope to get that person, because the other people there will just stare at you like your an idiot when you ask basic questions. AT LEAST REACT! REALLY? this is part of what scares me about society.
Also, they do sell puppies, and i am with the previous reviewer who feels that there are so many pets that need adopting, it seems a shame to go somewhere and see adorable pets breed just to be sold in a store, sitting in a small glass room, on display, waiting for a home. The guilt trip i get going in there makes me just that much closer to being a pet hoarder. I can save them all right? (just kidding)

The store is very large and nicely organized. The staff was friendly and willing to help, but I’m really surprised to see that they sell puppies ($ 500 a pop). In this day and age, do people still buy dogs from pet stores? I don’t know where the store gets the puppies from, but I would hope future dog owners would consider adopting or at least a reputable breeder. I would prefer to give my business to a store that doesn’t sell puppies.