Verizon

6:45PM called this store to request help. It was Friday night. Anthony told us to come on in. No waiting. We’re here till 8PM. We wanted to switch all the photos, texts, data from one phone to another and then buy another phone. Jennifer helped us and she was beyond amazing. Friendly, knowledgeable, engaging, and determined to provide everything we wanted although it was approaching 8PM and we had more to do. I offered to come back another time so they could get out of there on their Friday night. 8:10PM and we are wrapping things up. A customer is standing outside the store and they let him in to help him AFTER closing hours. Jennifer showed us how to operate functions on our own and then we apologized to her co-​worker Jaime for keeping him late on a Friday night. He said he was meeting friends across the border for Karaōke night. Since we had some time left, I asked him to sing for us. He played music through the speakers on display and serenaded us with a beautiful Spanish love song. I wanted to order in food and drinks and just hang out with these two for the evening. I can’t say enough good things about their customer service, product knowledge and NO pressure sales. This is now MY store.

Amazing service, aguil helped me and went the extra mile when it came to going out of her way to save me money. Great costumer service! I am so happy with my experience here.

I have been a customer for 5+ years and have the team there very helpful. If I have A problem they fix it. I have a lot of problems because I have 5 phones in my family account. I recommend going in and talking to someone and you will be helped with a smile.

Thank you cell phone gods for corporate Verizon stores.
Was trying to get a new phone activated for my line for the past week and they took care of me without a hitch. There was a bit of a wait as it was a weekend and I had to wait for an employee to free up to help me (like the genius bar at an apple store) but once I was up, I was out in probably 5 minutes.
Tip: If you need a new SIM card for whatever reason, come to this store (or any CORPORATE Verizon store) and they won’t charge you for one. Not sure why, but other regular retail locations tried to charge me $ 10.

Worst customer service ever. «Greeter» was rude, defensive and unhelpful. Will never visit this location again.

This is the WORST Verizon store I’ve ever visited. I stopped going there for phone/​bill service because of past experiences. Today, I just stopped in to quickly grab a phone charger. I walked in and helped myself, then went to a counter/​check out terminal with a person that was NOT assisting another customer. I stood there for 4 minutes and this person seated behind the counter did not even look up and acknowledge my presence or say something like «I’ll be right with you» as she huddled over a keyboard intentionally ignoring me. To my shock I noticed the title ‘Manager’ on her name tag. I couldn’t believe what I was experiencing, put the charger on the counter and left. My ONLY trip back there will be to get the name of that pathetic Manager so I can pass this on to Verizon corporate. DO NOT waste your time here for any level of service!

I have been visiting this Verizon location for nearly two years now. My complaint goes much further than the poor customer service at this location. Verizon employees in general from my personal experience are I’ll qualified to be assisting customers. When they make mistakes and they do regularly, they are unwilling to make any reasonable reparations.
If you are considering Verizon as your mobile carrier I would suggest you do your self a favor and check out another carrier.
Thank you,
Ken Howard

Lauren Gilmore helped me when my old phone died. I am always expecting an up-​sell but told her about my phone usage, which is minimal. She introduced me to all the options, and gave me a recommendation based on usage and phone type. My review is based on her service and I will look for her if I need to go in again. I also lucked out as store was empty when I went in late morning.

I have had problems in the PAST with Verizon, BUT recently the service has been great! Verizon replaced my not so working phone without any expected lip. Erik L. was my latest replacement instructor and did a great job. THANKS!

Verizon is the absolute worst company ever!!! Too expensive, never able to get help when u need it for simple question– help is always there when they are claiming money from you though!!! Worst ever– bad coverage! Starts out with super fast connection, always coverage and after a few month it goes to shit!!! Will never ever use this crap Company ever again!

This place hooked me up. i was really dreading hours at the store. Kristina (I remembered her name because she was that great) was very well educated on the products and helped me so much. She even advised me on apps I needed to help organize my life. This is a great place and a coffee shop right next door.

This place is a joke. Nice, large premises with few employees out front. Wait times are extremely long. I have been there twice and in each case there were about 4 other customers in the mostly empty store. The receptionist quoted wait times of 30 – 50 minutes. On one occasion I actually waited that long only to see employees sneak out of the back room, take a quick peek around and go back into hiding.
The second time I did not bother waiting around and went to the Rancho Penasquitos store instead where the wait time was less than 5 minutes with approximately 10 times as many customers in the store.

Fantastic customer service! Zach especially although everyone we’ve dealt with there have been great.

This place sucks! Never go here for walk in especially. They will tell you that the wait is only 30 – 45 mins but you will wait for at least 2 hours. You will see other people come in without appointment but they will still get them first before you. I asked one lady who got so pissed because of the wait, I asked her how long she’s been waiting, she said she got at the store at 1pm, saw her left the store at 6pm!!!

So understanding and helpful. Manager Jonas (spelling?) and Steven were super helpful. Great customer service and willing to go the extra mile.

I cant say enough about this store. I have used them for many years and gone thru many many phones and they always go above and beyond. Today, Hana helped me out and went above. My charger port wasn’t working and wasn’t charging my Samsung galaxy, I had problems with the port on my last model also. She was just going to activate one of my other phones that I had at home for the couple days until I get my new phone in, but because of the impending order, it wouldn’t let her so she went and found another phone for me and activated it, downloaded all my contacts and I left within 45 mins with a new phone to use until my new phone gets here. I had to promise that I wouldn’t break it or lose it and just bring it back to her once the new one comes in! Love her!!! Thanks Hana and Verizon…

I love the kids who work at this place. They hit the ground running, and work their tails off… and don’t stop til the clock is off. Perfectly courteous no matter what level of cellular ineptitude you feed them. That said, they’re SO busy that no one can answer the store phone on Saturdays, and most associates are moving so fast that they forget important, customer-​care details in the near-​frantic pace. Ugh. Seen it happen four times, which shouldn’t Have to Happen cos these kids Know Their Stuff… what does it take, a call to Corporate… get these good people some reinforcements so they don’t make valuable customers wait for extended periods… both on the floor and on the phone. Much less bobbled forgotten equipment requiring multiple trips by customer? c’mon now. This is a High Income neighborhood… they deserve prompt service.

My experience at this Verizon location was a mixture of good and bad and by the time that I was finished dealing with them, it was quite the rollercoaster ride.
A little background on my situation: My Galaxy S4 randomly shut down and attempted to reboot. The little green android guy was on the screen along with some scary looking computer lingo. I couldn’t get the phone to do anything so I took it into the store for help.
Everything started out fine. It was around 10:30 AM on a Wednesday and the store was already busy. I had to wait about half an hour for my turn. Two workers took a look at it and determined that my phone had inexplicably crashed. Thankfully, it was under warranty and they could get a new phone shipped to the store for pick-​up within a couple of days. They set me up with a temporary replacement phone (a smartphone but not nearly as smart as my Galaxy) and sent me on my way.
I returned to the store on Saturday to pick up my new phone. I was told that the phone would arrive by Friday but as of Saturday, it was nowhere to be seen. Turns out that instead of two day shipping, it had been shipped standard. I was then told that I could return on Tuesday to pick it up. This was slightly annoying as I had made a special trip to the store just to get the phone.
When I swung by on Tuesday evening to get the phone, thankfully it had arrived. However, the phone did not come with a battery or back cover and it was intended that I use the battery and back cover from my old, dysfunctional phone. This would have been fine except that after I gave my phone to the workers on Wednesday, I never saw my phone again. They were supposed to return it to me, although I didn’t know this at the time, but instead managed to misplace it. The employee who helped me on Wednesday was not working on Tuesday and no one knew what had happened to my old phone. After much discussion and searching, they eventually found another battery and back cover for me to use while they continued to hunt for my phone and I was told that they would be in touch with me within the next couple of days.
During this time frame, I received a «threatening» automated message from Verizon saying that if I didn’t send back my old phone that they would charge me $ 500. A day or two later, I received another automated message saying the phone had been returned. Apparently, my old phone was sent back without getting the back cover or battery.
I had to stop once more into Verizon in order to get a different back cover, as the replacement was white and my Galaxy was black. Thankfully, they had a black cover in stock now and everything has been fine with my new phone.
The staff were all very friendly but not the most organized. Hopefully, they can get their act together.

Bought an iPad mini and decided I didn’t want it. I was past the 2 week return policy so they wouldn’t take it back. Bogus.
Also, the replacement Blackberry I got has a cloudy screen.

This place has improved a million percent since it first opened. I grew up down the road and it used to be the worst thing ever if you needed to go into Verizon.
I came in recently because my phone stopped charging and didn’t wait too long for someone to help me. Even though my phone was out of warranty, they offered to mail a replacement for free. Score!
2 days later, I received a brand new phone in the mail and was easily able to transfer all my data to my new phone.