Enterprise Rent-A-Car

We had a malfunction with the car we rented in prescott az. Phillip was absolutely on point. Took care of us. We got a new car quickly (in and out in 20 min). Was very professional and genuine. He needs a raise. Great representative for your company…

I have rented a few times from them and have always had a great experience. Unfortunately, a terrible experience at a location in Chicago (the O’Hare location) has led me to boycott Enterprise, but this location was responsive and helpful to me.

Service with a smile. Thank you Melody.
I had a great experience. The Del Mar office is conveniently located to me and the Del Mar Racetrack. Jake was very polite and helpful on the phone and in person. Melody graciously took over checking out the car with me and helped me return the car. They work well together, are professional, and are very kind with communication errors, especially when I made the mistake. I rent enough cars to know that there were no high pressured tactics. They explained the coverage options and then let me make the choices. They answered all of my questions and were available on the phone when I had mid-​rental questions.
Everyone makes a mistake. They did not make me feel bad when I erred and I appreciate that.

I travel alot on business and my choice is Enterprise Rent-​A-​Car at their Del Mar location. There is a small office in the lobby of the Del Mar Hilton. The people are amazing and Jake, manager, always goes the extra step to help their customers. He and his staff picks me up from home (I live within several miles of their office) and drives me back on the return trip. They are very busy with a small staff who gives a 110+% all the time! Highly recommend that you select them.

I wish I could have given them ZERO stars. Enerprise Del Mar… you’re an a$$hole. Plain and simple… We rented from them a TON over the last year. We did an extended rental for a couple months and due to a miscarraige and consequent surgery for me (we have three kids on top of that) he forgot to keep in contact with them and let a week or so laps before he went in to renew. This happened twice. But both times he put down a substanstial deposit and paid for the week. This time we had our plumbing explode on us and were staying at the Hilton where the rental office is located. We took the car back in to trade it out… My husband actually talked to the guys TWICE yesterday to confirm a pick up of another car so we weren’t stranded. We returned the vehicle a bit ago and after the guy collected the payment (AFTER the previous young man left saying. someone will be here it’s my lunch break. and left the booth with not only my husband standing there but another woman in line as well. The OTHER guy came in five minutes later.) he then told us he wasn’t going to rent to us again. NO reason why… they always had the rental money. Nothing. He KNEW we talked to them before. There was no call saying we needed to make ther plans. Just a big old Eff You. So there we sat with two small kids under two and my husband needing to go back to work. I called his «manager» and left a message with a lady because after telling her who I was she refused to talk to me. I had only traded two one line emails with her in the past! My husband never even talked to her before! We are very quiet people and it takes a LOT to make us mad. So there is not one reason for her to refuse our call. And whats worse… no call back at all. If you’re looking for a car to rent… look elsewhere. This place is horrid. What a shady shady thing to do. We’re going with National now.