Sprint Store

I hate anytime I have to do anything that might involve this store. Service is always poor and they never have the solution your looking for. Tonight for instance I needed a SIM card for a phone. I was informed that a store that most phones they sell require a SIM card does not carry them. It may be Sprint stores in general, but simple things like this should be a Sprint priority. All the upgrades in the world won’t help you build your business back half as quickly as becoming Customer Centric. Antisipate your customers needs on a daily basis. There is more to growing than just getting them to sign once, make them never want to leave as I do now.

Amazing service! Not only did I get a tablet for just $ 10 a month, but Freddy helped lower my monthly plan (8 lines) by $ 150+. Same type of service the last two times I’ve been in too (phone upgrades). Thanks!

I ABSOLUTELY HATE THIS LOCATION. They do not even deserve a 1 star. Twice I have gone in there and have taken the information they have given me and taken it to another location (since I’m in between locations) and they have either misinformed me or completely lied to get more money out of me. They need an entire new staff, lazy and rude. I really wish they would get more professional sprint employees there. People who care to not try to rip you off.

Great customer service. Lori helped me and my girl get a phone and service started with them. A lot of accessories.

I am posting this review about the Sprint Store in DeKalb, IL. I have never experienced worse customer service anywhere EVER in my life. I am a person of color, and I watched as the 2 «customer service» reps took care of 6 white customers who had come into the store long after I did. I was blatantly discriminated against; a white customer actually asked the plus size white rep why she wasn’t serving me. When they finally did ask me why I visited the store, I was given «I don’t know» as an answer to every question I asked, and was told that I’d have to come back another day after I had wasted almost 2 hrs today waiting to be taken care of. Before today I had been a Sprint customer for 6 yrs, and I’ve NEVER received such rude treatment before from this company. I’d hate to see how they treat new customers, unless they are paid on commission. After the horrible treatment I received, I drove straight to a Verizon store and transferred all 5 of my cell phone/​tablet accounts to Verizon. I will NEVER allow another customer service rep ANYWHERE treat me as horribly as I was treated today at the Sprint Store in DeKalb, IL today. STEER CLEAR OF THIS STORE, and Sprint in general as a vendor.